Project Manager

Job Description

Our Global Client Services Team is seeking an experienced Project Manager to lead client service delivery of large, multi-discipline client projects. The project manager will be responsible for enabling clients to leverage SilkRoad's software and services platform to attract, retain and align people to their business.

Your contributions to SilkRoad will include:

· Ensuring each project is delivered within the scope defined in the client's Statement of Work. Develop and present change orders for any requested work that falls outside of the initial project scope.

· Compiling project tasks, work assignments, dependencies and milestones into a project plan. Preparing a project risk and issue log and publishing a timeline from project initiation to completion.

· Managing the SilkRoad team of delivery consultants and ensure that all SilkRoad and client-assigned tasks are completed in adherence to the project schedule.

· Following a communication plan with RACI chart to communicate project status with appropriate level of detail. Manages escalations and articulate issues to each stakeholder, whether they be a client's project executive, the project delivery team or SilkRoad leadership.

· Collaborating internally within the SilkRoad organization to provide a seamless experience for our clients. This will include coordinating the knowledge transfer from the sales to project delivery team prior to project initiation, and overseeing the final transition to SilkRoad's client support team for ongoing client success.


Required Skills

· Be able to manage multiple projects simultaneously and act as a true consultant to our clients.

· Comfortable with establishing and maintaining strong client relationships. 

· Demonstrated passion for client service. Can work within a team-oriented, collaborative environment to ensure client success.

· Can learn SilkRoad's solutions and obtain product certifications within a designated timeframe.

· Have a blend of business and technical savvy. In addition to learning the SilkRoad® family of software solutions, you will be expected to provide business expertise and articulate options for solving client's specific challenges.

· Strong organizational skills with the ability to prioritize and meet strict deadlines.

· Detail-oriented with excellent analytical and problem resolution abilities.

· Proficient with productivity apps, including Word, PowerPoint and Excel. Has managed projects with online software including:

o document repositories for project artifacts

o project management tools for tracking schedule and task completion

o professional service automation tools for time tracking, budget management and reporting of metrics

· Can be remote with occasional travel as needed.



Required Experience
  • Minimum of five years' project management experience. Previous work should include the implementation of enterprise application software and transformation of a client's business processes. 
  • Previous experience as a business consultant is desirable; an ideal candidate will have worked in a functional Human Resources role and/or implemented HRIS, Applicant Tracking System or Talent Management applications.  
  • Bachelor's degree or equivalent work experience is required. 
  • Project Management Professional (PMP) certification is strongly recommended. 
  • SHRM-CP, SHRM SCP, or other HR-related certification is preferred. 
  • Experience with globalization and localization of web applications is preferred. 
  • French, Spanish or other foreign language proficiency is a plus. 
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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • SqlLanguages
    • SalesforceCRM

Location

We're located at Wacker & Monroe on the Chicago River, steps away from Union Station. The plaza is a great place to enjoy summer sun and food trucks!

An Insider's view of SilkRoad Technology

What are some social events your company does?

We hold social events in the office often at SilkRoad. We have an awesome culture here, so we often have social events to celebrate birthdays, weddings, baby showers, etc. of employees in our Chicago office. We also always have social events when remote employees are in the Chicago office. For example, the other week we had a “game day” at the end

Courtney

Manager, Client Renewals

How do you collaborate with other teams in the company?

My role is to actively work with client company executive sponsors and their subject matter experts and to also play a unique role internally within SilkRoad. I collaborate internally with marketing, sales, services, product management & development to bring forth the client’s voice, industry knowledge/trends, best-practices, & thought leadership.

Mimi

Sr. Director, Strategy & Transformation

How has your career grown since starting at the company?

I transitioned from an SDR to a Client Executive, where the opportunities for growth are endless. During weekly meetings with Bob Dvorak (CEO) we strategize on my Fortune 500 accounts, discuss company direction and laugh about off topic discussions. I am grateful to have the CEO’s ear and be in an enterprise closing situation early in my career.

Sheffield

Client Executive

What are SilkRoad Technology Perks + Benefits

SilkRoad Technology Benefits Overview

We complement an environment that fosters success and fun, with a full range of benefits and perks to meet the needs of you and your family. SilkRoad aims to provide peace of mind when it comes to employee's health and financial well-being. We offer a wide range of benefits including health and life insurance, 401(k) plan with company match, volunteer program, and expanded maternity and paternity leave. The perk that transcends the rest is our flexible, work happy environment! SilkRoadies enjoy generous paid time off, flexible work options, and dress for your day freedom.

Culture
Volunteer in local community
Paid day off to volunteer and office-based volunteer activities.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 12 weeks of paid maternity/paternity leave and an additional 4 weeks of unpaid leave, for a total of 16 weeks of parental leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Flexible Time Off - SilkRoadies love the Flexible PTO policy. Our flexible paid time off benefit can be used for vacation, personal / family illness, or personal reasons.
Paid Volunteer Time
Our Volunteer Time Off program provides employees 8 hours per year of paid time off to volunteer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
SilkRoad offers commuter spending accounts
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Occasional office lunches are provided.
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Lunch and learns
SilkRoad hosts lunch and learn meetings throughout the year.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

SilkRoad realizes the importance of a healthy work-life balance. Our generous PTO and flexible work environment support this balance. For most positions, you control where and how the work gets done. Of course some jobs require more structure, particularly those that directly interface with our customers, but our overall philosophy is that you control your work dynamics and the results are what matter most.

We embrace a people-first culture and have built an environment where employees are valued, and their voices heard. We continually evaluate our benefits programs to ensure they meet the needs of our employees.

Happy, engaged employees mean happy clients!

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