Salesforce Administrator at Neighborhoods.com

| Chicago
Sorry, this job was removed at 6:12 a.m. (CST) on Tuesday, May 11, 2021
Find out who's hiring in Chicago.
See all Product jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Neighborhoods.com is seeking a Salesforce Administrator to own the strategy and implementation of Salesforce and our internal users’ third-party products. The majority of the role’s responsibilities relate to Salesforce administration, but they will also impact technical tools and products across the company. 

The tools we use today include:

  • Salesforce and Salesforce Marketplace applications.
  • Talkdesk and other telephony tools and systems.
  • HubSpot live chat.
  • Analytical tools such as Invoca, Google Data Studio, and Superset.
  • Lead attribution tools.
  • Other tools for marketing, sales, finance, and people operations.

Responsibilities:

  • Daily administration of Salesforce CRM system including: managing user setup, roles and security, customization of objects, fields, record types, workflows and page layouts.
  • Generate and manage quality control reports, management reports, status reports and system assessment reports.
  • Leverage change and release management process to ensure all platform updates and upgrades are thoroughly tested and signed-off prior to go-live.
  • Evaluate Salesforce.com releases to identify, communicate and control impacts to features and APIs.
  • Collaborate with business functions and engineering teams to define, plan, model, govern, and implement Salesforce capabilities.
  • Ensure ownership and accountability to effectively resolve gaps systemically to completion.
  • Lead and support initiatives to minimize support cost and accelerate delivery of value-added functionality leveraging the Salesforce platform.
  • Drive the adoption of standard work processes, standard application functionality and data standards.
  • Work proactively to remove technical debt and security vulnerabilities within our custom Salesforce instance.
  • Facilitate key stakeholders’ alignment and engagement for the program, holding stakeholders accountable for delivering against their commitments.
  • Assess new tools and software, perform POCs, and offer recommendations to optimize the enterprise Salesforce landscape.
  • Support business teams in launching other technical products, such as live chat, telephony, or data analytics.

Basic requirements to do the job:

  • 3+ years in a System Administration role with a customized instance of Salesforce OR as a product manager
  • A strong understanding of telephony systems, live chat software, and quantitative analytics tied to company KPIs and decision making.
  • Experience in business analysis, fact finding interviews, and synthesizing insights into a product roadmap that solves business problems.
  • History of solving business problems with technology tools and systems.
  • Effective communication and interpersonal skills.
  • Attention to detail and ability to take initiative.

Bonus points if you have:

  • A Bachelor’s degree focused on Information Technology, Operations Management, Information Systems, Business Administration, or Computer Science. 
  • Experience with financial and accounting systems and payments processing.

Why Neighborhoods.com?

Neighborhoods.com is the parent company of 55places.com, 55places Mortgage and its product namesake: neighborhoods.com. Together, our specialized online real estate marketplaces make a difference in the way people buy and sell their home.

Perks & Benefits

  • The standards: insurance, FSA, 401k with match, flexible PTO, and casual dress code.
  • Paid parental leave.
  • Volunteer and charity opportunities.
  • Donation matching program.
  • Transparent and approachable leadership and management.
  • You will help people on the journey to making one of the single most significant decisions of their life!

Our team is currently working remotely. Our company intends to return to in-person office work when it is safe to do so, and employees feel comfortable going in. Candidates may be located in Illinois, California, New Jersey, Florida, Arizona, Texas, Colorado, or a select few other U.S. locations.

Neighborhoods.com is an equal opportunity employer of people from different backgrounds, ethnicities, races, colors, religions, sexual orientations, gender identities, and ages. We strive to foster an inclusive environment that is comfortable for everyone. We will not tolerate harassment or discrimination of any kind.

We encourage candidates from marginalized or underrepresented communities to apply, as we value the unique insight and experiences you bring to the table. Like many companies, we still have work to do in creating a diverse and equitable workplace. We are actively working toward this goal through policies and training that foster a workplace where everyone has the same opportunities to contribute and be successful. If you have any questions about whether or not you should apply or whether your work experience matches a particular requirement, please reach out to us at [email protected]

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Have a question not answered here? Check out our Application FAQ.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • ZendFrameworks
    • HiveDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

Location

We're at the edge of the West Loop, right next to Fulton Market. Transit options and lunch spots? We got 'em.

An Insider's view of Neighborhoods.com

How does your team reward individual success?

Each manager has a keen eye not only for who is maintaining high levels of productivity, but also for who is willing to assist other members of the team who may be overwhelmed with tasks or a busy schedule. Outstanding work is almost always recognized via Cheers on TinyPulse, with frequent social functions, or even with a simple "thank you."

Neil

Neighborhood Manager

How do you collaborate with other teams in the company?

Our company culture always encourages cross-team collaboration. On any given day, I could be chatting with Sales about how our agents interact with the site or collaborating with a software engineer about how to develop the best performance indicators for our new service.

Frankie

Data Scientist

What makes someone successful on your team?

We’re a multi-faceted team, so critical thinking, active listening, and flexibility are three skills needed to be successful as a customer service representative. As one of the first touch points for many customers, we have the unique opportunity to offer hands-on guidance and truly help people find exactly what they’re looking for in a home.

Hajarah

Customer Service Representative

What is your vision for the company?

My vision for Neighborhoods.com is to help people live their life to its fullest potential by helping them with the universal challenge of finding a neighborhood and house they can truly call home.

Bill

CEO

How do your team's ideas influence the company's direction?

PMO's ideas and processes facilitate keeping our engineers and designers focused on the work they love which in turn encourages innovation.

Heather

Project Manager

What are Neighborhoods.com Perks + Benefits

Culture
Volunteer in local community
Our volunteer efforts focus on our underserved neighbors, youth/minorities in tech, and senior citizens. Team members get one Volunteer PTO day per year to serve the charity of their choice.
Friends outside of work
Eat lunch together
Intracompany committees
Neighborhoods.com has volunteer and social committees, as well as small practice groups to focus on anything from networking to incident response.
Daily sync
Open door policy
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Neighborhoods.com team members can contribute up to $2700 to their Health FSA and $2500 to their Dependent Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
$25,000 of Life and AD&D insurance is provided at no cost to team members.
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Neighborhoods.com hosts Lunch & Learn meetings about once a month.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Aside from all of these tangible benefits, Neighborhoods.com truly values all employees. A positive company culture, transparency, collaboration, and providing an inclusive environment for all employees, is something we value highly.

More Jobs at Neighborhoods.com8 open jobs
All Jobs
Design + UX
Dev + Engineer
Marketing
Operations
Product
Sales
Sales
new
Remote
Sales
new
Remote
Product
new
Chicago
Developer
new
Chicago
Design + UX
new
Chicago
Marketing
new
Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Neighborhoods.com's full profileSee more Neighborhoods.com jobs