Basis Technologies
Chicago, IL

Salesforce Operations Product Manager

| Chicago
Apply now
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WHO WE ARE 

Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands. 

Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place. 

We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to building an inclusive culture of highly motivated individuals who create a positive and supportive environment together. We invest in our culture and support our employees so they can do their best work. 

Basis Technologies is headquartered in Chicago, with beautiful offices also in Toronto, Dallas, Denver, and New York to name a few. Our employees have the flexibility to work in one of our office locations, completely remote, or a hybrid of the two. Please note, we are hiring on a remote working basis only in the U.S. and Canada.

ABOUT THE TEAM

The Business Systems Operations (BSO) team is responsible for the implementation, management and support of departmental systems that enable critical business units across the company to generate revenue and fuel growth. Our overarching goal is to ensure that our individual systems are not only meeting primary stakeholder needs, but also to ensure that the systems are working together in concert to drive more efficiencies and effectiveness through the entire organization.

WAYS YOU’LL CONTRIBUTE

You will be an integral member of the Salesforce team and greater operations team, responsible for the product development lifecycle from the intake and analysis of new ideas and requests to backlog grooming and prioritization, writing requirements, testing, support, training, and documentation. You will work closely with Basis Technologies BSO team and the Program Management and Operations team to provide a seamless experience for Basis technologies Salesforce users and executive stakeholders. You will collaborate with stakeholders from Sales, Marketing, RevOps, Finance, Media Services, Customer Success and Product Support. You will contribute by:

  • Intaking and analyzing new ideas, user requests and executive priorities, aligning all work to the Salesforce roadmap, corporate goals and market trends
  • Writing story requirements and associated acceptance criteria
  • Grooming and prioritizing backlog in JIRA (team management software)
  • Ensuring acceptance criteria has been met through testing all user-facing work completed
  • Participating in roadmap development and refinement in conjunction with Project Manager
  • Planning sprints and releases in conjunction with Project Manager
  • Responding to user support requests in SFDC Cases
  • Developing and delivering training on new Salesforce features and functionality to internal users (in conjunction with Education & Development team)
  • Documenting key decisions, configurations, FAQ, etc. in conjunction with Project Manager
  • Completing basic Salesforce admin requests on an as-needed basis (e.g., new user onboarding, data uploading, report creation, field and layout updates, etc.)
  • Actively contributing ideas for incremental improvements to all stages of the development process
  • Advocate for Salesforce and industry best practices to balance quick results against technical debt

WHAT YOU BRING TO THE TABLE

  • 2-3+ years in a business analyst, product manager/product owner role in a Salesforce or software organization
  • Salesforce subject matter expertise
  • Demonstrated commitment to research and ongoing education to stay current on Salesforce product enhancements, AppExchange partners and new capabilities
  • Familiarity with agile methodologies
  • Strong requirements gathering & documentation skills
  • Ability to manage multiple project streams at one time
  • Curious, innovative, self-starter, organized, creative, calculated risk-taker, detail-oriented, strategic, excellent communicator

BONUS POINTS

  • Enterprise level integration experience
  • Any Salesforce Certification
  • Pardot and Marketing Cloud experience
  • Sales/Service Cloud experience
  • Experience in project management software (Jira)

ANYTHING ELSE? 

Don't think you have all the skills required for this role? That's okay, we recognize that experience can be built in many ways. If you have relevant skills that are not reflected in your resume, we welcome your candidacy and encourage you to share more in an optional cover letter, even if your experience doesn’t match our exact requirements.

LIFE WITH BASIS TECHNOLOGIES

We take care of our people and believe that our success depends on the growth and well-being of each one of our team members.

We provide a thoughtful perks and benefits package including competitive 401k/RRSP matching, mental health support, a funded health savings account, paid sabbatical, generous parental leave, a flexible work environment and time off policy, and more. 

We are proud to be an equal opportunity employer are committed to building teams that are diverse in thought, perspective, and culture. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, and age. Our employee-led communities enrich our culture of uniqueness, inclusivity, and empowerment. 

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Where we are

The Chicago Loop is a great place to work, located in a central area of Chicago accessible to major public transportation, dining and shopping.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • ZookeeperFrameworks
    • HAProxyFrameworks
    • TomcatFrameworks
    • JettyFrameworks
    • KubernetesFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • AerospikeDatabases
    • KafkaDatabases
    • ImpalaDatabases
    • ElasticsearchDatabases
    • MixpanelAnalytics
    • PixelmatorDesign
    • SketchDesign
    • Aha!Management
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce PardotCRM
    • Oracle EloquaLead Gen
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What are Basis Technologies Perks + Benefits

Basis Technologies Benefits Overview

While our people work to change an industry, we reward them with industry-leading perks. It’s about making sure our employees feel happy, healthy, and fulfilled when they come to work.

Culture
Volunteer in local community
Centro offers each employee one day per calendar year to use for community work or volunteering opportunities. Local offices regularly organizes group volunteer activities for employees.
Partners with Nonprofits
Centro partners with local non-profit organizations to support various causes and to organize group volunteer events for employees.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Basis Technologies

How would you describe the company’s work-life balance?

Instead of balancing work and life, it’s about blending the two. As a parent, I may need to leave for part of the day or before 5. Everyone here understands and I don’t feel guilty. Even if I’m not sitting at my desk from 9-5, my work and my team's work will still be done on time. Basis is giving me the opportunity to live the best life I can.

Matt

Senior Director, Financial Planning

What projects are you most excited about?

I'm excited about evolving our data integrations because it is through integrations that we can automate workflows for all major channels and enable machine learning to solve complex problems at scale! I love discovering what we can accomplish through the power of data, automation, and artificial intelligence. This is the present and the future.

Juan

Director, Product Management

How has your career grown since starting at the company?

I began my career at Basis Technologies in 2017 as an intern on the Research & Insights team. Since then, I have grown to become the Director of Research. I credit much of my success to the opportunities my manager has presented to me. She is an amazing mentor who challenges me and constantly encourages growth, which makes me thrive at Basis.

Maggie

Director, Research & Insights

How do you empower your team to be more creative?

One of the reasons the team is enabled to be more creative is that I don’t assume I know all the answers. I love an environment where team members come to a discussion to bounce ideas around and the magic as a path forward is co-created.

Joanna

EVP, Operations

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Product Marketing Associate

Basis Technologies
Chicago
10 hours ago
+60
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Software Engineering Apprentice

Basis Technologies
Chicago
10 hours ago
+60
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

VP, Client Development

Basis Technologies
Chicago
10 hours ago
+60
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Software Engineer, Applications (Remote Optional)

Basis Technologies
Chicago
22 hours ago
+60
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Sr Paid Search Specialist (Remote Optional)

Basis Technologies
Chicago
22 hours ago
+60
This position drives client development, paid search process improvement, and SEM industry knowledge for the assigned region. This includes day-to-day operations, client deliverables, relationship management, issue resolution, and the retention of select key accounts. As the Senior Paid Search Specialist, you will play an active role in delivering innovative and strategic PPC strategies worthy of Raving Fan service.

Assoc Systems Engineer

Basis Technologies
Remote
22 hours ago
+60
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

VP, Marketing Communications

Basis Technologies
Chicago
2 days ago
+60
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Executive Assistant

Basis Technologies
Chicago
3 days ago
+60
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

IT Specialist

Basis Technologies
Chicago
3 days ago
+60
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Sr Software Engineer, Applications (Remote Optional)

Basis Technologies
Chicago
3 days ago
+60
This role on our Integrations & Data team will be responsible for expanding our integrations platform in addition to partnering with Centro's Big Data team to help architect, scale, and support our app's core data workflows. Other ways you will contribute to the team are by: 

Wordpress Developer

Basis Technologies
Chicago
5 days ago
+60
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Customer DSP Training Specialist

Basis Technologies
Remote
6 days ago
+60
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

VP, Client & Media Services (Remote Optional)

Basis Technologies
Chicago
1 week ago
+60
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Project Manager Tech, (Data & BI) (Remote Optional)

Basis Technologies
Chicago
1 week ago
+60
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Paid Social Specialist (Remote Optional)

Basis Technologies
Chicago
1 week ago
+60
Centro’s national Paid Social team leverages Basis to help plan, execute, streamline, and analyze strategic, paid social media campaigns for agencies and brands. Always positive and eager to try new tools and tactics, their passion lies in finding unique and creative ways to problem-solve for clients. Internal collaboration and communication are critical, as they work closely with the Sales, Services, AdOps and Analytics teams. These Centrons are committed to thinking outside the box, supporting each other, and pushing themselves to be the best.

SaaS Account Executive - Client Partnerships (Remote Optional)

Basis Technologies
Chicago
1 week ago
+60
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

SaaS Account Executive - Agency Partnerships (Remote Optional)

Basis Technologies
Chicago
1 week ago
+60
Centro’s Agency Lead team partners with and supports agencies as they push the boundaries of the digital ad space. You will be a part of a team that is nimble, fueled by curiosity, and grounded in a culture of positivity, accountability, and support. At the core of your work is a commitment to helping agencies win BIG. By showcasing Basis and Centro’s commitment to innovation—you will play a part in redefining the agency of the future.

Sr Technical Product Manager - SEM (Remote Optional)

Basis Technologies
Chicago
1 week ago
+60
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Sr Technical Product Manager - Data Integrations (Remote Optional)

Basis Technologies
Chicago
1 week ago
+60
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Customer Onboarding Specialist

Basis Technologies
Chicago
1 week ago
+60
WHO WE ARE    Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.    Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.    We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated

SaaS Account Executive - Client Partnerships, Publisher Solutions (Remote Optional)

Basis Technologies
Chicago
1 week ago
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Sr Product Strategist (Remote Optional)

Basis Technologies
Chicago
1 week ago
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Multimedia Designer, Brand Marketing

Basis Technologies
Chicago
2 weeks ago
We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to building an inclusive culture of highly motivated individuals who create a positive and supportive environment together. We invest in our culture and support our employees so they can do their best work. 

Brand Designer

Basis Technologies
Chicago
2 weeks ago
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Salesforce Operations Product Manager

Basis Technologies
Chicago
2 weeks ago
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Director, Digital Marketing and Operations

Basis Technologies
Chicago
2 weeks ago
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Client Strategy & Insights Partner (Remote Optional)

Basis Technologies
Chicago
2 weeks ago
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Outbound Client Development Associate (Business Development Rep) (Remote Optional)

Basis Technologies
Chicago
2 weeks ago
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Customer Success Manager

Basis Technologies
Remote
2 weeks ago
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Sr Digital Media Specialist (Remote Optional)

Basis Technologies
Chicago
2 weeks ago
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Recruiting Coordinator (Remote Optional)

Basis Technologies
Chicago
2 weeks ago
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Sr. Systems Engineer (Remote Optional)

Basis Technologies
Chicago
3 weeks ago
The Production operations team is responsible for all product related infrastructure. We think it’s important that a single team manages the entire lifecycle of infrastructure from development to production. This helps us create reproducible environments with very little variance as code moves through the various environments on its way to production. As a member of the team you’ll be responsible for helping us maintain and improve that infrastructure. One of the ways we improve is by automating as much as possible. As a manager, I track the amount of TOIL work the team is doing and try to keep it below 20% of all ticket volume. (And we try to reduce that percentage limit every quarter as well) This keeps us away from busy work and instead focusing on interesting problems. You’ll probably spend more time in a code editor than a Bash shell. You’ll also work with developers on a variety of tasks from troubleshooting production issues, to aiding in design decisions for new features and services. We tend to also lead the discussions around monitoring. You’ll work with development teams to help coach them on the kind of metrics we need, building actionable alerts and visualizing these metrics in a dashboard. These conversations usually go pretty smoothly, but sometimes there might be a disagreement. Being comfortable providing input and supplying supporting arguments is a necessary skill to be successful in this position. We like strong opinions, loosely held.

Procurement Manager

Basis Technologies
Chicago
3 weeks ago
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally

Assoc Project Manager

Basis Technologies
Chicago
3 weeks ago
WHO WE ARE  Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.  Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.  We are deeply committed to building software that will change the ad tech industry for the better and are equally