About CCC
CCC Intelligent Solutions Inc. is the technology platform for the P&C insurance economy. CCC technology, insights, and support connect industries - insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more - to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC's network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020 & 2021. Diverse perspectives and experiences are core to CCC's success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC's tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 7 locations worldwide and is listed on the New York Stock Exchange (NYSE: CCCIS). Find out more about CCC Intelligent Solutions by visiting cccis.com.
Job Description Summary
The Salesforce Manager and Product Owner is the "champion" for all Salesforce related activities at CCC such as implementation projects, sprint deployments, integrations with peer systems, day-to-day support, and all product upgrades. H/she will be directly responsible for supporting the ERP, CRM and Billing systems, providing technical and functional solutions to users, modifying and documenting business processes, streamlining system integrations, troubleshooting system/data issues, testing new functionalities, and developing financial reports etc. This position requires a leader with an emphasis on operational excellence and continuous improvement of ERP configuration and deployment processes and procedures.
Job Duties
Duties and responsibilities:

• Overall accountability for support of Salesforce support and projects.
• Proactively manages client communications and expectations to ensure client satisfaction in partnership with internal teams
• Defines and scopes client requirements and deliverables
• Creates and maintains detailed project plans
• Collaborates with internal teams and client stakeholders to creatively solve problems and brainstorm solutions
• Coordinates tasks, assigns appropriate resources, and ensures proper task completion
• Identifies risks, threats, or opportunities that could impact the success of the project, notifying the team and escalating issues when appropriate
• Controls quality by reviewing deliverables prior to client presentation; enhances internal and external deliverables/documents as needed; suggests process improvements as appropriate
• Partnering with business users to fully surface their requirements, conducting interviews with key project stakeholders and documenting and presenting the results
• Present concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards.
• Assisting in the definition of roll out, training and user support plans
• Creating and/or reviewing manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience
• Responsible for management to resolution of business application high priority incidents, problem management, and major incident communications with business owners
• Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development
• Conduct weekly meetings with internal business constituents outlining upcoming application support activities, future Workday patch cycles and resolution of reported incidents
• Work closely with IT management to understand key strategic initiatives and build and maintain application support plans to support them
• Participate and adhere to the Release and Change management processes and planning as well as documentation and follow through

Qualifications

• Bachelor's Degree or equivalent work experience, 6+ years of relevant technical, business analysis, project management experience, certifications such as PMP are a plus
• Demonstrated Salesforce experience. Operational leadership abilities, with management oversight of software enhancements, companywide workflow processes, and bug fixes.
• Management of an application support or project team.
• Strong business understanding (operational) with as solid technology background with Salesforce Platform, certifications would be a bonus
• Ability to quickly shift focus as priorities change
• Familiarity with Agile and Waterfall methodologies
• Familiarity with accounting and financial concepts
• Strong communication skills (verbal and writing) - will interact with senior leadership within CCC

Why Choose CCC
We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.
Nice to have:
About the company's Commitment to its employees:
CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.
CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.
CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. CCC's top priority is the health and safety of our clients and our staff, which is why we have expanded our remote work benefits during the COVID-19 pandemic. Qualified job candidates will be interviewed by phone and video. Dependent upon role and responsibilities, new hires will be eligible for remote work immediately, with all necessary office equipment provided upon start date.
Each team member plays an important role in the company's success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms - underscoring the value CCC places on its employees.