Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.
The Purchasing Experience team sits at the intersection of Merchant and Consumer at Affirm -- we own and drive the vision for our core checkout experience from the moment a user sees promotional messaging on a merchant site, through the last step of confirming a loan. By creating a best-in-class checkout experience, we provide merchants with a no-brainer solution to increase sales, and empower consumers to pay with the transparent financial products they love!
As a Product Manager on the Purchasing Experience team, you’ll drive the product roadmap for Point of Sale (POS) checkout, which is our largest channel today. You’ll be responsible for owning and driving the POS checkout strategy to support international growth, growing and scaling Adaptive Checkout (our newest checkout product), future products and features we dream up, and partnering closely with engineering to build a platform that can support millions of customers.What You'll Do
- Understand Affirm users and Ecommerce platforms, Marketplaces and Large Enterprises at a deep level -- what’s important to them, what drives their decision making, why they love Affirm, and what they wish we would be better
- Create the experiences that make it easy for consumers and merchants to deliver a seamless buy now, pay later experience
- Be an inspiring leader in the company to influence the Checkout experience for all new products we launch, including future iterations of our newest product, Adaptive Checkout
- Be an expert on trends in everything from consumer credit and payments to shopping and e-commerce, and use that knowledge to shape the roadmap
- Dig into all aspects of Affirm’s lending business. This includes merchant integrations, consumer experience, risk decisioning and funding pipeline to create the strategy for how to scale and supercharge growth
- Collaborate across functions including engineering, design, operations, legal, compliance, and product to successfully launch and scale Affirm’s products
- Define metrics for success and analyze the user impact of product features with airtight A/B tests and 2nd order insights
- Passion and drive to change consumer finance for the better!
- Strong written and verbal communication skills with a talent for precise articulations of customer problems
- Experience managing technical software products from kick-off to post-launch
- A get-things-done attitude to make your product and team successful. Whether that means writing a QA plan or investigating the root cause of a customer support ticket
- An obsession for getting the details right, but also knowing how to ship on time
- A drive to question assumptions and validate hypotheses
- Familiarity with SQL and Excel for product analysis
Location - Remote U.S.
Affirm is proud to be a remote-first company! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.
At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2020 DEI Report.
We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.