SMS Assist
Chicago, IL

Senior Product Manager I

| Chicago

Summary

The Senior Product Manager I is responsible for developing and executing SMS Assist’s product strategy for a business area that helps secure the company’s role as the industry’s path of least resistance for multi-site property maintenance. This role is responsible for collaborating with a cross-functional team of engineers, designers and business stakeholders to prioritize and create innovative operational experiences that enable SMS Assist, their partners and their customers to drive quantifiable performance and efficiency improvements their property management operations. This role will leverage operations knowledge and metrics in all areas of the business to accomplish these goals.  The Senior Product Manager I will also be responsible for contributing to SMS Assist’s Corporate and Product Strategy and ensuring continued alignment between their product roadmap and the company’s business objectives.

 

Responsibilities

  • Define and manage the prioritized backlog of operational efficiency capabilities and features that meet both internal and external customer needs
  • Collaborate with key business partners and stakeholders to discover and articulate requirements and user stories, manage and communicate the product roadmap, and deliver per customer contracts and/or requests with high quality and predictability
  • Work with software engineering, operations personnel and other product managers to ensure on-time delivery of product software features that focus on creating an intelligent platform experiences improving operational efficiency
  • Define and analyze KPIs and metrics that inform the feature/product’s success and tie to corporate initiatives
  • Evolve product strategy based on market and competitive research, internal operations data analysis, and industry trends.
  • Drive improvements to our existing products and identify opportunities for new product ideas
  • Travel requirements: Some travel required (<10%)

 

   Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

  • Customer Service – Proficient
  • Verbal Communication – Advanced
  • Written Communication – Advanced
  • Teamwork – Proficient
  • Relationships – Advanced
  • Organizational Awareness – Advanced
  • Learning Agility – Advanced
  • Analysis – Proficient
  • Problem Solving – Advanced
  • Process Orientation – Advanced
  • Prioritization – Advanced
  •  

    Role Specific Skills

  • Proven ability to lead cross-functional teams in iterative and incremental discovery of end user requirements in a dual track scrum operating model
  • Excellent ability to manage multiple priorities and effectively deliver in a fast-paced, dynamic environment
  • Ability to effectively communicate at all levels of the organization, in areas with both technical and business focuses
  • Ability to identify stakeholders, build relationships, and influence others to get work done
  • Prioritizing all of the above to ensure the most urgent and valuable work is getting done first
  •  

    People Management Skills

            • Not applicable to this role

    Qualifications

        Minimum Qualifications

  • Bachelor’s degree in Software Engineering, Computer Science or related disciplines
  • 3-5 years of experience in hardware or software product development, business analytics, strategy, or equivalent professional background
  • 2-3 years of experience in product management
  • Demonstrated experience in applying scrum methodologies and product management frameworks to create and deliver customer value
  • Experience in corporate and/or customer support operations a plus
  •  

        Other Relevant Qualifications

  • MBA or equivalent
  • Scrum Alliance Certified Product Owner or ScrumMaster
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Where we are

875 North Michigan Avenue , Chicago, IL 60611

Technology we use

  • Product
  • Sales & Marketing
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
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What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

Jobs at SMS Assist
28

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All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR
Operations
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Field Operations Manager - California (Bay Area North)

SMS Assist
Remote
7 hours ago
+35
The Field Operations Manager plays an integral role in client support and account management through direct engagement with provision of services at the customers’ sites. This role works closely with multiple internal and external stakeholders to address daily client challenges while identifying and executing opportunities to make meaningful improvements to client operations.

Field Operations Manager - California (North LA)

SMS Assist
Remote
7 hours ago
+35
The Field Operations Manager plays an integral role in client support and account management through direct engagement with provision of services at the customers’ sites. This role works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations.

Account Representative

SMS Assist
Chicago
7 hours ago
+35
The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. The role is based at our corporate headquarters with travel to client sites as needed.

Account Representative - 10:00 AM - 7:00 PM CST

SMS Assist
Chicago
7 hours ago
+35
The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. The role is based at our corporate headquarters with travel to client sites as needed.

Vendor Recruiter

SMS Assist
Chicago
6 days ago
+35
Every day we strive to provide the best service to our customers through relentless innovation, ambition, passion for people, accountability and unquestionable integrity. We offer a game room, fitness center, bike garage, SMS Serves philanthropy program, company events, a fun location along Chicago’s Magnificent Mile, and more. SMS Assist is a Moxie Awards winner, Chicago Innovation Awards winner, a Top 100 Digital Company in Chicago and has been named to the Forbes Cloud 100 list for all four years of its existence! The list ranks the top 100 private cloud companies across four factors: market leadership, estimated valuation, operating metrics, and culture.

Vendor Recruiter Lead

SMS Assist
Chicago
6 days ago
+35
Lead the team of Vendor Recruiters to meet all targets by both removing barriers and building creative new vendor recruiting tactics and supporting growth strategies of the business. Establish a program plan and targets to proactively address all vendor needs of the business. Build new vendor networks in markets where new business is anticipated. Ownership of monitoring and driving program metrics, including status reporting to leadership and key stakeholders. Ensure new vendors are aware of performance expectations and equipped to successfully perform services. Develop a plan for oversight and coaching to affiliates during initial work orders.

Field Operations Manager - Central Texas, San Antonio/Austin

SMS Assist
Remote
6 days ago
+35
The Field Operations Manager plays an integral role in client support and account management through direct engagement with provision of services at the customers’ sites. This role works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations.

Human Resources Generalist

SMS Assist
Chicago
6 days ago
+35
·         Conduct weekly meetings with respective business units. ·         Consults with line management, providing HR guidance when appropriate. ·         Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies. ·         Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.  Partners with the legal department as needed/required. ·         Partners with HR group to manage and resolve complex employee relations issues.  Conducts effective, thorough and objective investigations. ·         Provides day-to-day performance management guidance to line management (e.g. coaching, counseling, career development, disciplinary actions). ·         Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

Front End Software Developer

SMS Assist
Chicago
6 days ago
+35
The Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. The Software Developer reports to senior team members and is part of an agile development team building and working on enterprise-grade software. Software Developer is involved in all areas of development from design to development to testing.

Senior Front End Software Developer

SMS Assist
Chicago
6 days ago
+35
The Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. The Software Developer reports to senior team members and is part of an agile development team building and working on enterprise-grade software. Software Developer is involved in all areas of development from design to development to testing.

Senior Android Mobile App Developer

SMS Assist
Chicago
6 days ago
+35
SMS Assist is looking for a Senior Android App Developer to help build a new mobile platform for facilities maintenance. You will collaborate with designers, product managers, and other mobile developers to create a greenfield Android application. Join our rapidly expanding team and grow your human-centered design skills as you engineer this new app from the ground up.

Manager of Operations

SMS Assist
Chicago
6 days ago
+35
The Manager of Operations provides oversight to multiple operational teams. This position is responsible for the team’s overall performance and for meeting or exceeding assigned operational and financial goals. The role is responsible for maintaining a strategic view of business objectives and a “continuous improvement” mindset that seeks to optimize processes and procedure to enhance business performance.

Sales Director

SMS Assist
Chicago
6 days ago
+35
Deliver Revenue: Responsible for selling the full outsourced solution into the C-Suite or an “a la carte” single line of business to operations/procurement.  Maintain Customer Relationships: Maintain a thorough understanding of the customer’s structure and leadership, with the ability to influence key decision makers.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers. Keep Current on Industry/Customer Data: Maintain up-to-date, detailed customer knowledge and industry data. Read and research all relevant trade and industry materials, publications, news, etc.  Serve as an active member of groups and associations related to the industry and relevant customers.  Must be a ‘student’ of the residential market and other related industries. 

Android Mobile App Developer

SMS Assist
Chicago
6 days ago
+35
Develop mobile applications using JAVA (Android) and Swift (Apple). Able to work across both frameworks to build mobile applications. Build quality applications based on product requirements. Develop solutions that integrate with company’s proprietary platform and other 3rd party systems using native SDKs, web services, and other technologies. Deploy applications to iOS and Google App Stores. Troubleshoot and resolve issues related to mobile development. Perform ad-hoc projects and other duties as assigned.

Director of Talent Management

SMS Assist
Chicago
6 days ago
+35
Act as owner of employee learning experience, ensuring new hire and all-employee trainings are streamlined, relevant and engaging. Create and implement guiding principles to drive desired learning experience, gaining buy-in and support from senior leaders across the organization. Provide thought leadership and innovative ideas to enable a 'learning culture,' bringing to life core values and competencies through various initiatives and tactics. Demonstrate knowledge of best-in-class learning approaches and tools. Define metrics for successful evaluation of programs and offerings and address opportunities for ongoing improvement based on feedback, usage/participation rates and alignment with business needs. Conduct needs assessment in partnership with HR Business Partners/business leaders to identify organizational development needs; recommend tactics and learning modalities to address key opportunity areas and provide consultation to enable implementation of tactics. Provide leadership and direction to all learning-focused and talent-focused team members. Lead and manage key external vendor relationships as necessary. Manage career development work across multiple functions. Develop change management and communication strategy to drive awareness and understanding of learning and leadership development initiatives and outcomes.

Service Delivery Program Manager

SMS Assist
Chicago
6 days ago
+35
• Develop and oversee program plans that connect service delivery to organizational strategic objectives. Ensure that various program aspects remain aligned within the programs as well as with broader corporate strategies, plans, and initiatives. • Provide end-to-end management of program planning and execution: define program goals, develop an overarching roadmap, define program structures, define and meet staffing requirements, manage budgets, manage changes, issues, risks, and escalations. • Identify and routinely review the client’s service requirements and the methods by which those requirements are met to achieve optimal service delivery practices and results. • Drive continuous improvement process through measuring results, identifying opportunities for improvement, and leading CI projects.. • Identify, scope, propose, and implement new opportunities or alternative business solutions and strategies to provide value to one or more stakeholders through new or improved processes and services. • Identify interdependencies with internal, client, or vendor stakeholders and lead interdepartmental and cross-functional coordination to achieve cost, schedule, and quality goals. • Collaborate with product managers to develop and implement technology solutions that improve the financial and operational efficiency of service delivery.

Product Manager

SMS Assist
Chicago
6 days ago
+35
Manage research and development activities relating to the design and development of software products and qualification or re-qualification of new and existing products. Represent the end user of a software product during product planning, development, and release, as a part of the Agile development process. Work with a cross-functional team to ensure fulfillment of product requirements, evaluates product performance and transition products from development to commercialization. Own the entire life cycle for product development including: design/ideation, product backlog creation/prioritization/grooming, management of product delivery/deployment dates, product quality, and customer adoption. Act as a technical consultant to the product organization and leads research, and prototyping of innovative technologies and products.

Database Administrator

SMS Assist
Chicago
6 days ago
+35
Plan and design data structure; set and monitor standards. Assist management in database concepts and functional capabilities. Design, create, modify and review database objects (tables, views, indexes, keys,       stored procedures, functions, DB links, etc.) to support development projects. Monitor current Database performance; develop procedures and improve the Database environment for future requirements . Assemble large, complex data sets that meet functional/non-functional business requirements. Build ad-hoc reports with complicated queries .

Human Resources Business Partner

SMS Assist
Chicago
6 days ago
+35
Partners with business leaders to ensure execution and prioritization of HR strategies, initiatives, goals and business plans. Provides HR leadership and influence through deep relationships with assigned senior leadership teams. Contributes to the business strategy by helping leaders identify, prioritize and build organizational capabilities, behaviors, structures and processes. Provides proactive and strategic guidance and support for organizational planning and development initiatives that align the HR agenda in support of key business strategies and initiatives. Proactively engages on talent management agenda including attrition, retention, recruiting, succession planning, professional development, performance, leadership development. Builds strong, credible business relationships with senior stakeholders, their teams and managers and create a respected presence with employees.

Senior Software Developer

SMS Assist
Chicago
6 days ago
+35
The Senior Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. Senior Software Developer is part of an agile development team building and working on enterprise grade software. Senior Software Developer is involved in all areas of development from design to development to testing. They lead a small team of Software Developers.

Software Developer II

SMS Assist
Chicago
6 days ago
The Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. The Software Developer reports to senior team members and is part of an agile development team building and working on enterprise grade software. Software Developer is involved in all areas of development from design to development to testing.

Product Manager II

SMS Assist
Chicago
1 week ago
The Product Manager II leads and collaborates with various local and overseas teams and stakeholders to deliver value to customers, affiliates and internal users through delivery of well-defined, appropriately-prioritized and human-centric product solutions.

Senior Product Manager I

SMS Assist
Chicago
1 week ago
The Senior Product Manager I is responsible for developing and executing SMS Assist’s product strategy for a business area that helps secure the company’s role as the industry’s path of least resistance for multi-site property maintenance. This role is responsible for collaborating with a cross-functional team of engineers, designers and business stakeholders to prioritize and create innovative operational experiences that enable SMS Assist, their partners and their customers to drive quantifiable performance and efficiency improvements their property management operations. This role will leverage operations knowledge and metrics in all areas of the business to accomplish these goals.  The Senior Product Manager I will also be responsible for contributing to SMS Assist’s Corporate and Product Strategy and ensuring continued alignment between their product roadmap and the company’s business objectives.

Product Manager I

SMS Assist
Chicago
1 week ago
The Product Manager I is responsible for executing SMS Assist’s product strategy for a business area that helps secure the company’s role as the industry’s path of least resistance for multi-site property maintenance. This role is responsible for collaborating with a cross-functional team of engineers, designers and business stakeholders to prioritize and create innovative operational experiences that enable SMS Assist, their partners and their customers to drive quantifiable performance and efficiency improvements their property management operations. This role will leverage operations knowledge and metrics in all areas of the business to accomplish these goals.  The Product Manager will also contribute to SMS Assist’s Corporate and Product Strategy and ensure continued alignment between their product roadmap and the company’s business objectives.

Client Relationship Manager I

SMS Assist
Chicago
1 week ago
The Client Relationship Manager is responsible for driving profitable business results and operational excellence by creating and developing strong, sustainable business relationships with their clients. Operates with some guidance.

Vendor Relationship Representative III

SMS Assist
Chicago
1 week ago
The Vendor Relationship Representative III supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Handles more complex vendor or customer queries and can operate with minimal supervision and can mentor junior team colleagues.

Lead UX Architect

SMS Assist
Chicago
1 week ago
The Lead UX Architect works closely with SMS business leadership, product owners, engineers, and our users to craft experiences across multiple channels and platforms. This role will draw on their thorough knowledge of the UX lifecycle (research, concepting, iterative design, testing) to help lead the definition and creation of user-centered design solutions that address user needs and SMS’ business goals. The Lead UX Architect has experience in managing projects through the entire product lifecycle, mentoring junior members of the team,  and will proactively manage expectations. They engage in effective dialog with the engineering team to ensure design intent is delivered consistently.

Team Lead - Commercial Retail

SMS Assist
Chicago
2 weeks ago
Trains, develops, and manages their respective team and its members. Carries out daily performance management of all the CSR’s in the team. Monitors and ensures that their team is compliant with the guidelines of the SMS Employee Handbook and departmental requirements.  Serves as the main point of contact for ensuring CSR’s adhere to proper time and attendance and scheduling/overtime regulations and procedures. Collaborates with their own, and the broader CSR teams, to discuss their business on a regular basis, including organizing and conducting regular meetings to ensure efficient operations of their team.