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Senior Product Manager, International Marketplace Growth

| Chicago
Upwork is the world's largest freelancing website. Each year $1.5 billion of work happens through Upwork, allowing businesses to get more done and helping professionals break free of traditional time and place boundaries and work anytime, anywhere on projects they love. At Upwork, you'll help build on this momentum. Together, we'll create economic and social value on a global scale, providing a trusted online workplace for businesses to connect with extraordinary talent and work without limits.
As a two-sided marketplace, our business is dependent on building and capturing client demand for talented freelancers and finding the world’s best talent to work with these clients. We have amazing freelancers on our platform and an impressive array of clients including Fortune 100 brands - but we believe there is a step-change opportunity to optimize the dynamics of our marketplaces both within countries and globally. Your role as the International Marketplace Growth product manager is to be the expert in the company on how to identify and develop a robust international marketplace. The work will include opportunity sizing, expansion, localization, supply and demand analysis and UI improvements.

In this role, you will:

  • Create and execute strategic roadmap focused on driving more value for customers across multiple geographies
  • Launch strategic features into new marketplaces and drive incremental learning of international market dynamics
  • Identify growth opportunities in key marketplaces relating to hiring manager conversion, freelancer rates, category mix, and matching
  • Invent, design and build solutions that push the limits of our market dynamics resulting in growth of freelancer earnings and hiring managers spend and retention
  • Work with partners in engineering, data science, analytics, product and marketing to design innovative features
  • Conduct A/B tests and perform other quantitative and qualitative analyses to measure impact

To win in this role, you need:

  • Experience launching large scale features across multiple countries
  • Analytical chops for breaking down complex problems and solving them with data. Experience either in Product Management, Business Analytics, Management Consulting, Banking or VC. Basic SQL skills are a must.
  • The ability to go broad as well as deep: solving for the bigger picture and long term goals whilst rolling up your sleeves to write user stories in jira and debug issues
  • Flexibility to efficiently pivot and react to rapidly evolving goals and priorities
  • Deep empathy for customer needs, frustrations, and aspirations. Familiarity with designing user experiences and their impact on conversion funnels.
  • Compelling written and oral communication skills

Things that will really knock our socks off:

  • Demonstrated brilliance in solving hard challenges at another two-sided marketplace - especially an aptitude for managing supply and demand
  • Experience using agile development methodologies with globally-distributed teams
  • An entrepreneurial spirit and creativity, including a willingness to take risks

Come change how the world works. At Upwork you’ll help shape the future of work. From our offices in San Francisco, Mountain View and Chicago, together we’re creating exciting new opportunities for a world of professionals. You’ll be part of a vibrant culture built on shared values: Inspire a boundless future of work, Put our community first, Have a bias towards action, and Build amazing teams. Along the way you’ll have fun and enjoy the perks of a people-first company: Work from Home Wednesday's, daily breakfast and lunch, regular in-office happy hours, top-notch benefits … and more. Check out Upwork’s spotlight on The Muse for a glimpse of our daily work/life balance. Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Read Full Job Description

Location

Our office is located in Chicago's West Loop. We are close to public transportation and restaurants galore.

An Insider's view of Upwork

What's something quirky about your company?

The best part of our company culture is our Work Online Wednesdays, it gives me a better understanding of the experiences many clients and freelancers have using Upwork to grow their business. It's also important to me that Upwork values championing the future of work by empowering its employees to work flexibly each week.

Maggie

Mid Market Account Executive

What's the biggest problem your team is solving?

The Enterprise team is solving for how organizations engage talent and how talent finds opportunity. In an "on-demand" economy, technology has changed the way we commute, lodge, and shop. The workforce is rapidly evolving and technology is fundamentally changing work now, too.

Mandela

Enterprise Account Executive

How has your career grown since starting at the company?

I started my professional life in HR and due to the shifting labor market, I saw an opportunity to be part of something special with Upwork. I took a leap into the unknown as the second sales rep in the Chicago office. Fast forward a year and a half later, I’ve been able to grow my career from sales rep to leading the first Mid-Market sales team.

Angela

Sales Manager

How do you make yourself accessible to the rest of the team?

Making myself available before and after working hours demonstrates commitment to seeing them grow and succeed. Casual sit downs over coffee outside the office to get to know individual contributors and managers on a more personal level allow me to further understand what drives and motivates them inside and outside of work.

Natalie

VP, Enterprise Solutions

What is your vision for the company?

Our vision is to connect businesses with great talent to work without limits. Companies have struggled for far too long to find the talent required to propel their businesses forward. Traditional talent resources do not have the capabilities to meet the demands of the future of work. Upwork solves these problems.

Robert

VP, Sales

What are Upwork Perks + Benefits

Upwork Benefits Overview

At Upwork, one of our highest priorities is addressing the health and welfare needs of our employees and their family members. To help you protect yourself and your family physically and financially, we are pleased to offer the Upwork 2018 Benefits Program.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Upwork provides an annual HSA contribution. You may also contribute pre-tax dollars to a Health Care FSA and Dependent Care FSA account.
Disability Insurance
Dental Benefits
MetLife Dental offer a broad array of services for Employees at Upwork.
Vision Benefits
VSP Vision offer a broad array of services for Employees at Upwork.
Health Insurance Benefits
We offer a rich Anthem Blue Cross PPO and HSA plan so you chose the best case for you and your family.
Life Insurance
Life IWnsurance coverage of 2X up to $300,000. Employees can also purchase coverage for a Spouse/DP and child(ren).
Pet Insurance
Nationwide Pet Insurance now provides coverage to all pets within your life!
Wellness Programs
Upwork offers an on demand mental health platform, Ginger.IO, along with a parenting support tool, Cleo.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Upwork offers a traditional pre-tax 401(K) along with an after-tax Roth IRA option.
401(K) Matching
Upwork matches 50% of every dollar contributed by employees into their 401(k) up to $5,000 per year. Employers match is fully vested after 1 year of service.
Company Equity
Upwork offers equity as part of our standard compensation package.
Employee Stock Purchase Plan
We allow qualified employees to purchase company shares at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Upwork offers dependent care flexible spending accounts.
Generous Parental Leave
Upwork provides employees time to bond with their newborn and family; we offer up to 12 weeks of fully Paid Parental Leave.
Remote Work Program
Upwork encourages a healthy work-life balance. For your convenience we allow you to work from home on Wednesdays.
Adoption Assistance
Employer Funded Health Reimbursement Account Infertility and Adoption Services
Vacation & Time Off Benefits
Unlimited Vacation Policy
Upwork provides an Unlimited Time Off policy to further enhance our culture of trust and empowerment.
Generous PTO
Paid Volunteer Time
The Upwork Foundation has asked that 1% of employees time to giving back to the community and volunteering.
Paid Holidays
Upwork offers all employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Beer on Tap
We offer a variety of Beer and Wine.
Casual Dress
Commuter Benefits
You can elect up to max of $260 pre-tax for transit and parking. Upwork will match 50% of your pretax contributions each month. Link your personal Lyft account with the Upwork payment option.
Company Outings
Free Daily Meals
Upwork provides lunch on a daily basis from local Chicago restaurants.
Game Room
Stocked Kitchen
Upwork has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Happy Hours
Pet Friendly
Fitness Subsidies
Upwork will reimburse employees up to $50 per month for fitness related expenses. Corporate partnership with 24 Hour Fitness.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gend
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