Summary

Hyatt is reimagining and transforming the way guests and members engage with Hyatt hotels. And with more than 1,000 luxury, lifestyle, and resort properties globally -- and a purpose centered around care -- Hyatt is a hospitality leader.

Headquartered in downtown Chicago, IL, Hyatt offers opportunities for both in-person, in-office work and flexible hybrid/remote work.

The Senior Product Manager – Offer Management will play a critical role in setting the vision, then developing and delivering offers across channels (web, native mobile apps, and more). These offers will combine products, price, availability and content from various systems and layer in ML/AI to personalize experiences and drive engagement.  The Senior Product Manager forms a tight knit partnership with business stakeholders, designers, engineers, analytics and data teams in order to make hypothesis-driven decisions and test those through the development of new digital products and experiences.

Reporting to the Director of Product Management, the Senior Product Manager – Offer Management leads the development, prioritization, execution and delivery of Hyatt’s offer strategy, and should be comfortable with regular communication to Digital leadership and business stakeholders regarding priorities and status of the product roadmap.  The ideal candidate will be comfortable leading and managing the delivery of complex enterprise digital products with clear goals and desired outcomes.  This is a highly innovative role developing industry-first, state-of-the-art digital experiences.

Responsibilities

Develop and own a strategic roadmap for the products managed, focused on desired outcomes.

Work directly with stakeholders day-in and day-out to deliver on the product roadmap.

Define, scope and communicate the minimum viable product (MVP) to test new ideas and concepts.

Write Agile user epics and stories that break down complex experiences into tactical steps to build digital products iteratively.

Maintain and enhance existing digital products to maximize opportunity, deliver long-term value, and be a good product steward.

Coordinate with, influence, and indirectly lead other teams when large development tasks require it.

Help measure product performance (both quantitative and qualitative).

Deliver insights about product use, and make informed decisions with data and experience.

Communicate product strategy and development updates to Digital leadership and other internal stakeholders.

Conduct and lead competitive research and market research, and recommend new offerings to maintain a competitive advantage.

Evaluate new ideas, identifying value for guests/members and the business.

Seek out and engage diverse perspectives, and collaborate to solve problems.

Demonstrate a commitment to Hyatt core values (empathy) and purpose (care).

Qualifications

5+ years of overall Product Management experience

Background in eCommerce and/or product inventory management systems, with proven experience delivering enterprise level products and experiences

Proven experience with hypothesis-driven product development, lean agile tools & methodologies, and data-driven decision making

Ready and eager to start coaching and mentoring on product management best practices to more junior members of the product management community

Exceptional communications skills (both oral and written), and comfortable communicating with both junior and senior-level professionals internally and externally

Comfortable managing discussions from both a business and technical lens

Strong and proven ability to bring clarity to unclear situations

Passionate about improving guest experiences. Self-directed searching out what's broken and sees fixes through

Education

Bachelor's degree required, or other equivalent work experience

Additional Comments and Requirements

Candidates for this role should enjoy a challenging, fast-paced environment with a focus on quality and industry leading innovation.  The role demands strategic thinking with an execution and measurement mindset.  The successful candidate should have excellent interpersonal and leadership skills, be a self-starter, and be effective at managing multiple competing projects and priorities.