Senior Product Manager- Payments

| Chicago
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Chowbus is a fast growing, well-funded food startup headquartered here in Chicago on a mission to help diners to discover new and exquisite dishes, and to give traditional mom and pop restaurants a fighting chance to succeed without compromising who they truly are. By building a super app, our goal is to be the one stop shop for everything related to food.


At Chowbus, a Product Manager is effectively the CEO of their area, working with designers, developers and senior management to invent new features and experiences, delight our users and support the business growth. This role is both technical and business facing and the successful candidate should be analytical, creative and comfortable driving vision, writing technical specifications and leading decision-making discussions. For this role of Senior Product Manager -Payments, you will own the payments portfolio and vision to deliver payment services and processes across all sides of our marketplaces. 


Responsibilities include: 

  • Be the end-to-end owner of the payment platform supporting consumer payments and merchant payouts. 
  • Build and maintain the product roadmap based on business vision, user research, market, competitive analysis, data analysis and in collaboration with product leaders and leaders in finance, accounting, business development, regional sales and central operations.
  • Discover innovative opportunities in the payment platform, including internal and external solutions to optimize overall auth rates, reduce chargebacks, and support consumers’ flexible and evolving payment preferences.
  • Partner with Legal and Accounting departments to ensure all features adhere to industry guidelines.
  • Work with designers, software engineers and data engineers to establish user stories, design and technical specifications for each feature.
  • With each launch, drive adoption, measure results, optimize product, present wins, celebrate team. 
  • Ensure clear communication and coordination across partners. 
  • Contribute to the long-term Chowbus product roadmap in various product lines. 

We are excited if you... 

  • Have a degree in Computer Science, Engineering, Math, Statistics, Finance or Accounting; an MBA or Master’s degree in technology or business related fields would be a plus. 
  • Have a minimum of 5 years strong product experience with a track record of successfully delivering business impacting projects, including experience focusing on building effective payment and risk control products for enterprise platforms.
  • Have a deep technical understanding of third party payment and fraud prevention solutions and general platform integrations.
  • Are familiar with compliance and regulatory needs regarding consumer payments and merchant payouts.
  • Are proficient in extracting insights from product metrics and making data-driven decisions. 
  • Have an entrepreneurial mindset and bias toward action. 
  • Have a strong empathy and deep understanding in customers’ frame of mind.
  • Have demonstrated the capability to translate complex business and product goals into clearly understandable product specifications. 
  • Can influence peers and senior management through clear thinking and communication.
  • Learn by quickly testing out new hypotheses. 
  • Have a track record of managing multiple projects at the same time in a dynamic environment. 
  • Have experience in achieving consistent results in an environment with team members in distributed locations.

Chowbus is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail

Location

55 E Jackson Blvd. Suite 450, Chicago, IL 60605

An Insider's view of Chowbus

What's something quirky about your company?

Everything here truly revolves around authentic food. For lunch, employees make subsidized orders through our own platform that are delivered directly to the office. Coworkers might bring in interesting snacks they've found, or samples of new items from our grocery service or desserts for birthdays! There is no shortage of ways to try new cuisines!

Thomas

Sr. Software Engineer

What does your typical day look like?

No day is the same at Chowbus! My days are typically spent working with teams to analyze and diagnose different areas of the business and implementing solutions to improve it. I typically start my days around 8:30am and finish my work when I feel good about the progress I have made.

Matt Jones

Head of Central Operations

How does the company support your career growth?

There are many opportunities to advance and make change within the company. Leadership does a great job of developing employees' skills and providing feedback towards our goals, setting people up for growth and future success. You truly can play a large role in helping to shape the future of this company, while growing yourself.

Michael Gross

Operations Analyst

How do your team's ideas influence the company's direction?

We don’t say no to any idea, we truly evaluate any employee’s idea. Our strategy is not from the top down, it's from the bottom up, the teams that work with our customers everyday have the most knowledge of what our customers want and that is where the innovation and best ideas come from. We love jamming and creating new ideas with each other!

Linxin Wen

CEO

What's the biggest problem your team is solving?

Chowbus has been growing super fast, I joined the company when it was a “small” start-up, now we’ve expanded to more than 20+ cities, it’s inspiring while challenging. For our team, we are trying our best to make sure marketing gives adequate supports to each region, and make efforts to make more people aware of this amazing delivery app.

Cindy Yang

Marketing Manager

What are Chowbus Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 70% of out of pocket expenses.
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Promote from within
Continuing Education stipend
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