Senior Product Manager - Services

| Chicago

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
The Offer Management team is responsible for the design, development, launch and maintenance of Services and Products within the Motorola Solutions Portfolio. This includes bringing together all the industry leading products, services and software capabilities of Motorola Solutions to creating the Offer Solution.. This Offer Solution is then managed by the Senior Product Manager throughout its lifecycle; gathering and prioritizing internal and customer requirements; defining the product vision, and collaborating with key work partners to deliver winning service products and solutions.
Job Description

The Senior Product Manager must be a self-starter, demonstrate the ability to influence decision makers, and ensure that revenue and customer satisfaction goals are met/exceeded such that the service solution supports the company’s overall strategy and goals.


Qualified Candidate will:

    • Define the offer business cases, strategies and roadmap.

    • Have experience with Product Management of XaaS (X as a Service Models) or Product Management for Services.

    • Develop cross-functional requirements based on strategies and roadmap.

    • Deliver Market Requirements Documents (MRD) with prioritized features and justification.

    • Develop expertise on competition and how the competitive landscape will affect individual service solutions.

    • Develop the core positioning and messaging for the service solution/product.

    • Set costing and pricing and work on pricing strategies to meet revenue and profitability goals (and margin targets).

    • Conduct in-depth financial analysis and projected return on investment scenario modelling.

    • Monitor field service funnel opportunities; Track revenue and value of managed services solutions (short and long term growth).

    • Collaborate with service marketing management and regional/global marketing teams to develop sales tools, training and collateral for comprehensive go-to-market launch.

    • Identify issues that affect the business; provide documented recommendations on resolution/action plans.

    • Interact with outside suppliers, subcontractors and third parties representing Motorola's interest (legal or otherwise) both in a leadership and/or collaborative (supportive) role.

    • Follow established processes and directions with a high degree of accuracy/quality and develop approach to solutions with limited direction and latitude in determining objectives of assignment.

    • Provide resolutions to a diverse range of complex problems where analysis of data requires evaluation of a variety of factors.

    • Have a full understanding of area of specialization and resolve a wide range of issues in creative ways.

    • Interact with customers to understand requirements, market opportunities to help shape the portfolio and achieve goals of organization.

    • This is a dynamic position where job scope, tasks and responsibilities may be outside of immediate responsibility


Preferred Skills:

    • Business case generation, supplier negotiations, global business experience. Experience selling and marketing products and services to Public Safety, Public Commercial Radio environments and Managed Service Providers preferred.

    • ​LMR, video technology and broadband technology experience is a plus

    • Experience with subscription consumption models

    • Excellent verbal and written skills with the ability to build good relationships with a wide range of stakeholders including customers, executives and engineers


Basic Requirements

Bachelor’s Degree with 5+ years experience in technology services, MBA preferred.


Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.


If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Our game room includes Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Paid on-site garage parking.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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