Senior Product Manager - Transactions

| Chicago
Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.
We believe leading with vision, proactively utilizing customer and stakeholder feedback loops, and understanding our customer experience and systems are essential to building impactful products. We believe a sense of purpose keeps teams aligned. We bring a global perspective to everything we build, including our transactions platform. If you want to work with a talented, nimble team in an environment that values accuracy, creativity, autonomy, and pragmatic decision-making, you'll be right at home here.

About the Role:
As the Transactions Product Manager, you will address big opportunities throughout the full lifecycle of all transactions, from payments to seller payouts to the recording and reconciliation of each transaction. You will leverage your technical acumen and strong communication skills, partnering closely with operations and risk on strategies to expand our payments platform, as well as with finance and accounting to ensure accurate and streamlined reconciliation and revenue booking. You will engage with 3rd party vendors to develop integration plans and troubleshoot throughout the development life cycle. You will develop a deep understanding of Reverb’s transactions platform and help your team understand their priorities and stay on track throughout development.

Responsibilities
  • Build an outcome-focused roadmap, manage competing needs and changing requirements under tight deadlines in a fast-paced environment, and maintain a backlog focused on impactful themes of work.
  • Work with key stakeholders in finance, accounting, risk and operations to understand their priorities and integrate them into the product roadmap.
  • Understand the payments ecosystem, including the technical systems and operational processes that create user and business value, in order to clearly communicate the desired outcome of payments work.
  • Bridge any knowledge gaps that exist between stakeholders and your team.
  • Ensure stakeholders understand the status of projects.
  • Partner with design and engineering to identify lean, sustainable approaches to deliver impactful changes to our platform.
  • Work with product marketing and customer engagement to develop marketing and training material for feature launches.
  • Nurture a continuous feedback loop between yourself, stakeholders and 3rd party vendors.

Qualifications
  • 3+ years of relevant work as a product manager
  • Strong systems thinking abilities.
  • Experience managing competing priorities in a way that keeps the team focused while demonstrating progress to stakeholders.
  • Experience participating in technical discussions and running meetings with technical and business leaders.
  • A proven bias for action when managing multiple projects and priorities.
  • Track record of anticipating/identifying possible project hurdles and ensuring timely resolution.
  • Outstanding written and verbal communication skills.
  • Confident using SQL to pull data for analysis.
  • Familiarity with payments and/or accounting is a big plus.
What you'll get:
To complement our competitive compensation and equity plans, we offer: 
  • No-bureaucracy environment where ownership and initiative are valued.
  • Health insurance and a healthy work environment.
  • 401k with company match.
  • Paid parental leave.
  • Flexible vacation and sick days.
  • Pre-tax commuter benefits.
  • Bi-monthly lunches.
  • A MacBook, monitor, keyboard, mouse of your choice and standing desk.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLanguages

Location

Open, loft-style workspace conveniently located near the Paulina Brown Line.

What are Reverb Perks + Benefits

Reverb Benefits Overview

Not many people can say that they keep a bass guitar next to their desk for an impromptu jam session or that they’ve sung along as their CTO belted out Rage Against the Machine at their annual holiday party, but that’s just a day in the life of a Reverb team member. The team stays motivated through weekly all-company meetings, where several team members give TED-style talks on everything from Taekwondo to improv comedy. Another motivator? The fact that all employees have ownership in the company via stock option plans.

Every two weeks, employees learn from music gear experts from inside and outside of the organization through sessions ranging from “How to Set up Your Amp Without Blowing it Up” to “DJ Basics 101” and each month, several employees are recognized via the “Reverb Badass” prize drawing. Of course, there’s always tons of music, whether at our desks, seeping through the doors of our video room, or at a monthly happy hour — and it’s not uncommon to see a rock star roaming the halls.

Other perks we love? Monthly free lunches, daily healthy snacks, unlimited vacation, and birthday cake. Reverb’s flexible hours and vacation policy also make it an ideal workplace, particularly for musicians who might need to leave early for a gig or take off a few weeks for a European tour. Above all else, employees love working at Reverb because the company is making an impact: Reverb is making the world a more musical place by making it easy to buy and sell music gear.

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Competitive salary and stock options in a high-growth company. Flexible vacation and sick days. No-bureaucracy environment where ownership and initiative are valued. Discounts on music gear. 100% coverage on health insurance and a healthy work environment.

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