Senior Product Manager at BigTime Software, Inc.

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BigTime is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,000 firms worldwide and tracking over $2 billion in billable time each year.  Our flagship product is a SaaS-based system that is custom-built for the professional services industry.  BigTime is a PE-backed company based in Chicago committed to helping clients run professional teams more efficiently, unlocking potential revenue and improving profitability. We are looking to add an experienced Senior Product Manager of Client Portal & Payment  to our growing product team.  

As the Senior Product Manager, you will be  responsible for creating a successful Client Portal and Payment experience for our customers.  We are looking for someone that understands the invoicing and payments space and has a track record of working with customers to understand their client interactions.   The key to success is to find a thought leader that has a passion and proven ability to successfully launch and market a SaaS product.   The right candidate will not only be an innovative and dynamic product manager,, they must also be passionate about rolling up their sleeves to deliver on the product strategy, and deliver results in a high growth environment. 

Responsibilities:

  • Develop and execute the product roadmap for Client Portal and Payments consistent with the company growth strategy
  • Collect and analyze feedback from customer, stakeholders and other teams to shape requirements, features and releases 
  • Track and analyze customer usage reports  
  • Product and review product requirements documentation 
  • Build strong relationships with our clients to turn their pain points into solution
  • Engage with the sales and support team to provide deeper dives into use cases, product features and benefits
  • Analyze market trends and competition, and contribute to our roadmap and thought leadership strategy
  • Ensure monthly release are on schedule and training materials both internal and external are in place for a successful launch

In order to qualify, you must have:

  • 5+ years experience in product management experience within a SaaS organization
  • Proven track record of increasing product usage and releasing products with a  high customer retention
  • Payment / Invoicing experience within a SaaS environment
  • Experience managing and creating roadmap, value proposition 
  • Background in program or project management a plus
  • Self-starter. Able to learn quickly, prioritize effectively and deliver results in a fast-paced, high growth environment
  • Exceptional communication skills - written, verbal and presentation 

What you can expect about life at BigTime:

  • Competitive base salary with uncapped commission potential 
  • Company paid health & dental plans
  • Generous time off and paid company holidays
  • Company provided latest technology & software tools
  • Weekly lunch stipend
  • DoorDash DashPass provided for all employees 
  • Unlimited fresh fruit, snacks delivered daily, as well as cold brew coffee/tea, soda and La Croix
  • Great, convenient downtown/loop location
  • Flexible Work Environment - Remote Work Opportunity

Applicants must be authorized to work in the U.S.  BigTime Software, Inc. is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • BasecampManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

We're centrally located in The Loop close to public transportation and steps away from many many restaurants.

What are BigTime Software, Inc. Perks + Benefits

BigTime Software, Inc. Benefits Overview

BigTime Software is one of the region's best companies, serving Chicagoland communities in Illinois. Our team enjoys training programs, a fantastic culture, and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!

- Opportunities for Advancement
- Company Provided Latest Technology & Software Tools
- Great, Convenient Downtown/Loop Location
- Company Paid Benefits
- Weekly Catered Lunch and Whole Company Meeting
- Minimum of 11 Paid Holidays
- 401(k) Savings Plan with a match
- Snacks, Cold Brew, La Croix, Bubbly and More

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Our Culture Committee has four sub-committees: - Diversity and Inclusion - Community Involvement - Wellness - Social
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave: 6 weeks for bonding time and up to 6 weeks for medical leave.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at the team's discretion.
Professional Development Benefits
Job Training & Conferences
BigTime offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Diversity Program
Lunch and learns
BigTime hosts lunch and learn meetings weekly.
Cross functional training encouraged
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