Senior Product Strategy Analyst, Customer Service Portal

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Amount delivers the technology that financial institutions need to create and enhance their digital credit offerings. Built by lending industry veterans, Amount helps partners go digital in months—not years—with a suite of proven product modules for credit decisioning, fraud prevention, account verifications, servicing engines and CRM solutions. Amount partners can optimize performance across product categories by tapping into various service offerings including customer acquisition, funnel and performance assessments, and risk consulting & analytics. Amount clients include financial institutions collectively managing close to $1T in US assets and servicing more than 25 million US customers. Visit www.amount.com for more information.

 

Do you already work on SaaS or PaaS products? Come try LaaP! (Lending as a Platform). Our Product and Technology teams solve incredibly hard problems daily and help shape an amazing experience for our LaaP partners. Join us on our quest to replace existing dinosaur banking/credit technology with cutting edge technology.

 

In your role as a Senior Analyst, you will be responsible for research, development, and implementation of new products and features for our B2B software. You’ll work closely with Amount’s leadership team, Business Development, Customer Success, Design, Engineering and our external Partners (aka clients) to create project plans for new product features and then you’ll keep all stakeholders in-the-know while the product/feature is being built.

 

You’ll take a data-driven approach to helping us prioritize all the ideas we have for new features and you’ll analyze features we’ve already launched to make suggestions for how to improve them going forward. Once your product has launched, you’ll work with Business Development to create sales materials so they can show it off and sign new Partners. Responsibilities may include but will not be limited to:

Research

    • Work with external Partners to find ways to make our software “sticky” for them
    • Identify opportunities for automation and system improvements and pitch them to Amount Leadership
    • Conduct data-driven analysis of how our users interact with our software
    • Learn about industry best practices and translate them into new features for our users
    • At the end of your research, you’ll confidently make Go / No Go / Maybe Later recommendations and defend them

Development

    • Champion the ideas that you think are scalable new product features that will drive efficiencies across multiple Partners
    • Work with Design to perfect the UI / UX for new features
    • Write technical specs and work with your technical stakeholders to get your project prioritized
    • Adjust your project plan as you encounter hurdles and keep your stakeholders on board with any adjustments to the product

Implementation

    • Effectively communicate analysis and improvement initiatives to non-technical stakeholders
    • Create a product release plan (timing, training, etc)
    • Work with Customer Success to help new partners onboard to our software
    • Document what you built so that future employees can hit the ground running
    • Help Business Development create sales materials highlighting our product offering

Why you are a fit for Amount:

    • Bachelor’s degree in a quantitative field such as Mathematics, Computer Science, Economics, Finance, Accounting etc.
    • Highly analytical and organized, detail-oriented, knack for problem-solving, and strong project management skills.
    • 1-2 years in product management, banking industry, consulting, or other analytical role.
    • Advanced SQL and Excel preferred. Knowledge of Looker / LookML a plus.
    • Excellent written and verbal communication skills
    • Familiarity with Jira, Github, JitBit and other Agile software management tools.
    • Familiarity with Typescript,  Javascript, Python and/or Ruby a plus. (You don’t need to write it,  just be able to read code and understand what it’s doing).
    • Self-confidence, good judgment and the ability to make sound decisions.
    • An inquisitive mindset and an openness to do things differently and more efficiently.

Why Amount is a fit for you:

 

At Amount, we believe our values make a difference:

We value, support, and help each other grow

We are committed to active inclusion and diversity

We are transparent and believe the best idea wins

We succeed when our customers succeed

We get sh!t done… responsibly

And we keep it fun!

 

We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.

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Location

Our Chicago HQ is located on Chicago’s scenic river walk, a few blocks from the metra and bus and loop train lines.

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