Senior Product Support Analyst

| Chicago
Take your career to new heights working with an amazing company doing next level work in the FinTech industry. At Amount we have a thriving culture and possess a truly entrepreneurial spirit. We value innovation and individual voices, we are committed to active inclusion and diversity, and we support each other's growth. Most importantly, we’re always ready to hustle!
About Us
Amount is a technology company focused on accelerating the world’s transition to digital financial services. We create technology experiences that help financial institutions better understand their customers while enabling them to live their best financial lives. We aim to make it easier for financial institutions to provide greater access and smarter tools, so everyone has the opportunity to tackle the financial challenges they face. Our technology is shaping the future of financial services by enabling our partners to better understand and serve their customers, and we are looking for talented team members to join us on the journey.
As a Product Support Senior Analyst, you embody the idea that we want our clients to succeed. You will be the client facing level 1 support managing change requests, investigating problems and answering general questions for our clients. You will be primarily working with our clients to ensure new requirements are clear, creating specs for our product / engineering teams and keeping our customer success managers and our clients up to speed as these changes go through our change management process. The wide exposure of this role offers opportunities to interact and grow within all levels of the organization.
If you’re ready to thrive in a fast-paced environment, come join an organization with visionary leadership and FinTech disruptors. With your help, we will continue to reinvent banking by helping our Amount platform partners innovate and digitize their banking products and services!

What you'll work on:

  • Provide level 1 technical support to our clients and answer internal questions relating to partner technology and policy
  • Bring open support cases to resolution in a timely manner or escalate them to the appropriate teams if necessary
  • Handle technical change management requests from requirement gathering to releasing new features in production 
  • Liaise with product, business, and technology teams to evaluate complex client problems and deliver solutions
  • Provide initial reporting on issues to clients as needed
  • Keep our clients informed and happy

Why you are a fit for Amount:

  • Bachelor’s Degree in computer science or engineering preferred 
  • Basic understanding of product development or the software development life cycle
  • Excellent communication skills both written and verbal
  • Extremely organized
  • Comfortable multi tasking
  • Familiarity with finance, technology, or banking a plus
  • Basic familiarity with object-oriented programming languages a plus
  • SQL and or BI Tool experience a plus

Our values:
Optimistic: We believe technology has the power to improve the financial lives of everyone. 
Teamwork: We make the best technology work for our clients by working together. 
Risk Aware: We understand the impacts of each and every decision we make in our high risk industry. 
Integrity: We work honestly and undivided in our commitment to make more possible. 
Eager: We are self-starters, fully engaged and committed to pushing great ideas forward quickly and responsibly.
Respectful: We honor diversity, value inclusion, and create an environment of belonging for people of all backgrounds. 
Committed: We are dedicated to the highest standard for our partners, their customers, and our people. 
Curious: We seek to understand the core of each problem, enabling us to find the right solution. 
Benefits and Perks:
In light of COVID-19, we have transitioned to working fully remote temporarily. We will continue to work remote in accordance with the CDC and local health authorities' recommendations. Please consider that this position will not be remote long-term and our expectation is that this individual will join us in our Chicago office when it is safe to do so.
Enjoy each other's company over virtual happy hours, yoga and meditation sessions, lunch and learns, team demo days, game nights, and more!
Take the time you need when you need it through our Flexible PTO policy.
Save $$ on taxes by using our commuter and transit benefits! We also have a bike storage room available onsite.
Take advantage of our comprehensive benefits package including medical, dental, vision coverage, 401(k), parental leave, HSA match, and an Employee Assistance Program.
Interested in having a stake in Amount? We offer a meaningful equity program.
Have a pet? Then, we're paws-itively certain you're going to love our My Pet Protection plans.
Short-term disability, long-term disability, and life insurance are options too!

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases

Location

While our team transitioned to a fully-remote environment in early 2020, our two floor office is located on Chicago’s scenic riverwalk.

An Insider's view of Amount

What are some social events your company does?

The whole Chicago office holds demo days every other Thursday where we have drinks and watch presentations. These are always a fun way to take a break from work and meet new people.

Irma

Data Quality Analyst

What are some things you learned at the company?

Working at Amount, I learned more about retail banking, working effectively with different teams, and taking on responsibilities to get the job done.

Hannah

Prod Dev Sr Associate

How does your team reward individual success?

Hard work does not go unnoticed here. Managers regularly provide positive feedback to their teams and the company comes together each quarter for a town hall where employees are recognized for their achievements.

Hamza

Compliance Analyst

What are Amount Perks + Benefits

Culture
Volunteer in local community
We love being in Chicago! We'll run donation drives for local schools, pack lunches for city shelters, host events for young people interested in fintech, and whatever else comes up!
Friends outside of work
Eat lunch together
Intracompany committees
Like the Diversity & Inclusion Committee and the Fun Committee, to name a few.
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 10 weeks of parental leave for the primary caretaker. Amount also provides 10 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Amount provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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