Senior Technical Product Manager, Platform

| Chicago

Senior Technical Product Manager, Platform

Chicago, IL (West Loop)
*Would also be open to candidates residing in San Diego or Santa Clara*

This position reports to: Sr Director of Product Management, Platform BU 

ServiceNow  has opened an office in Chicago and resides in the West Loop!  This is an awesome opportunity to join a highly innovative organization that has been ranked among the top companies driving digital transformation and recently named to LinkedIn's top companies to work for in the US. We are the fastest growing enterprise cloud software company and looking for a Sr. Product Manager to come on this exciting journey with us!

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

What does our platform do?

 At the core, we deliver digital workflows that create great experiences and unlock productivity. Over 75% of Fortune 500 Companies are using the NOW platform. ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. ServiceNow cloud services automate, predict, digitize and optimize business processes and tasks, from IT to Customer Service to Security Operations and to Human Resources, creating a better experience for your employees, users and customers while transforming your enterprise.

The Opportunity 

The Now Platform is our modern Platform-as-a-Service (PaaS) that powers ServiceNow applications and enables enterprises to build powerful custom apps to automate processes and make work better. 

As part of the ServiceNow Platform team, you will partner closely with Design, Engineering and other PM leaders to define and build the capabilities that will power the next generation of the ServiceNow platform. Success means happy and productive internal customers, and a vibrant ecosystem of 3rd party developers who are able to build delightful user experiences on the NOW platform. 

  • Drive roadmap, strategy and requirements that meet the needs of our enterprise customers 
  • Define the ideal developer experience (internal and external), understand what tools they need and create documentation 
  • Work closely with our diverse internal stakeholders to deeply understand and address their platform needs 
  • Be a voice of the customer and provide a business perspective on value during day-to-day development 
  • Be a visible product expert, sharing best practices both internally and with customers 
  • Work closely with field enablement, sales and customers success to drive adoption of the ServiceNow platform 

In order to be successful in this role, we need someone who has:

  • 5+ years’ experience as a Product Manager or Product Owner
  • Technically versed in software engineering ideally having been an engineer previously with an understanding of technical debt
  • The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
  • The tact to nurture relationships while nudging stakeholders towards a better solution
  • The ability to generate ideas for how our products can make our customers more successful.
  • Experience and good understanding of Agile and Lean methodologies
  • Experience with directing engineering scrum teams and influencing without authority
  • Collaboration and leadership skills within cross-functional, self-organizing groups
  • Emerging thought leadership skills
  • Experience researching and analyzing user needs
  • Proven ability to execute to plan and getting things done
  • Strong verbal and visual communication skills
  • Exceptional problem-solving skills
  • Must enjoy working in a highly collaborative environment.
  • Must be able to travel approximately 15%

Nice to have's:

  • Knowledge of the ServiceNow platform
  • Experience working with UX design resources and knowledge of user experience best practices
  • Past work in software design systems
  • Experience in software UI design and/or engineering
  • Experience with Adobe, InVision and document collaboration software

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.



ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement


First tenants of brand new building on Lake and Racine in the West Loop. Steps away from Restaurant Row and Fulton Market's best spots.

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
Paid industry certifications
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