Senior Technology Product Implementation Manager
HAVI is a privately held global company that innovates, optimizes and drives the supply chains and marketing promotions of many of the best known brands in the world. When you work at HAVI, you have a chance to make your mark – to be a part of work that drives value, brings a smile and keeps everyday life moving forward. Which means it’s not the size of our global footprint, but rather your personal fingerprint, that has the power to make a real difference for our customers… and to touch the lives of people both at home and around the world.
Responsibilities
The Senior Technology Product Implementation Manager in this role will provide technology account management in an area of the worlds, pre-sales technology leadership, and technology product Implementation leadership for supply chain management application. Additional responsibilities:
- Provide technical consultation and support and solutions to sales team and customers prior to the sale
- Maintain extensive knowledge of complex (all) aspects of products and systems and may present/demonstrate virtually and/or at client site
- Analyze customer needs and requirements and illustrate how company solutions can provide value and support their organization
- Work in partnership with x-team in developing high-level implementation / solution architecture. Answer client questions on product functionality, integration, and usage and solve pre-sales support problems
- Assist in technical responses to RFIs/RFPs and provide technology leadership in developing business case
- Provide feedback to development and other groups as needed
- Direct/Manage/Supervise post-sale technical implementation support on technology products
- Oversee implementation projects including installation, upgrades, testing, and maintenance
- Consult with clients to analyze and verify operational needs, and to understand clients' business objectives and develop ongoing operating model and establish Service level objectives/agreements
- Possess and maintain a high level of Supply Chain specific business and related technology knowledge by remaining current with emerging products and technical updates
- Partner with project management teams and sales to build efficient processes and procedures
Desired Skills & Experience
- Bachelor’s/Master degree in Computer Science/Information Technology or related field
- 10+ years of experience in Technology implementation, Solution architecture, development and program management; of which 5+ years of management / supervisory experience
- Demonstrated broad and comprehensive leadership experience in Technology Product Implementation
- Good knowledge in Supply Chain Management and/or Logistics domain
- Demonstrated experience and in-depth knowledge of value driven financial planning and management (financial acumen/commercial edge)
- Demonstrated experience in conceptual solution design and architecture and ability to collaborate and facilitate in developing and implementation architecture and solution
- Experience working with executives and ability to influence senior leadership members within a matrix organization
- Demonstrated experience in developing multi-year roadmap and effectively communicating the same
- Customer focused / Customer relationship management
- Problem Solving
- Effective Communication
- Financial and Business Accumen
- Ability to understand the unique needs of Supply Chain business around the globe
- Abilities to effectively manage/lead/collaborate with global and virtual teams and customers
- Ability to thrive in a changing environment and deal with ambiguity
Benefits
Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:
…our commitment to rewarding results
…the opportunity to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s success