Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

ServiceNow is looking for an experienced product manager to join our Conversational Interfaces (CI) team focused on Virtual Agent Designer and the underlying CI infrastructure. This platform tool enables our customers to work more efficiently by providing 24/7 access to untapped self-service automation potential. This position will be responsible for our product from strategy to execution and contribute to a great product alongside our designers, engineers, sales team, marketing team, and other PMs. 

The ideal candidate brings together creativity, an analytical mindset, user centric, and an execution focus to drive the trajectory of ServiceNow Application Platform. Above all, we’re looking for someone with a fast-paced and agile approach, who quickly develops MVPs and rapidly iterates on them to refine the product within a creative and rapidly-changing environment. Our team is hard-working, collaborative, and committed to quality. We believe that we can build a better platform together. 

What you get to do in this role:  

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences.

Qualifications

To be successful in this role you have:

• 5+ years of Cloud/SaaS enterprise software product management experience
• Bachelor’s degree required; MBA preferred 
• Experience with agile/scrum methodologies 
• Experience working with UX designers and other key stakeholders on user-centric product design methodologies
• Experience working with technology platforms to drive intuitive user experiences across multiple personas
• Monitoring and guiding product development teams throughout the execution phases for new and existing releases serving as the voice of the customer

• Preferred Qualifications 

• Demonstrated experience in gathering and transforming product requirements into actionable product roadmap plans
• Ability to manage product and feature trade-offs with sales, marketing, engineering, and management teams 
• Proven self-starter and leader with a high energy level (most Product Managers at ServiceNow set the direction for multiple development teams) 
• Strong communication and presentation skills, in executive and public speaking environments
• Technical acumen with prior experience on ServiceNow or competing Virtual Assistant solutions
• Deep analytical skills and exceptional attention to detail.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.