Sr. Product Manager, Customer Experience

| Chicago

About us:

Farmer’s Fridge started with an idea in Chicago: make fresh, healthy food as accessible as a candy bar. Our handcrafted meals are delivered daily to over 200 software-enabled smart fridges and can be conveniently purchased at the fridge or using our mobile apps. We are based in the Fulton Market neighborhood and supported by $45 million in venture capital from prominent local and national firms, including leading technology investor Innovation Endeavors. We are building a world class team to drive fast growth and bring our wholesome, delicious foods to new markets and cities.

About the role

As the senior product manager for customer experience, you will work to conceive, implement and launch enhancements to all touchpoints along our customer journey. These will make it more convenient, personalized and engaging to purchase our food via the fridge, mobile apps, web and push notifications. As a result, you will have a direct impact on key company metrics including customer trial, frequency, and retention as well as fridge average daily sales.

What kind of person are we looking for?

  • Balance of customer and business focused in order to ensure we continually delight our customers while making progress toward key company outcomes
  • Hypothesis and data-driven to evaluate opportunities and conceive structured experiments while learning and improving from the outcomes
  • An effective communicator who collaborates well across the company, from partners within product and engineering to peers in other departments and executive leadership
  • Comfortable with a high degree of ownership in a fast-paced, changing environment -- and excited to be a part of shaping who we become

Within 1 month you will:

  • Complete onboarding: learn about our mission and values, meet the team and agree on initial priorities
  • Begin driving execution of features already in development, including optimizing our Fridge user experience and redesign of our mobile apps

Within 3 months you will:

  • Take ownership of setting product priorities for your customer experience; establish and maintain your product roadmap
  • Collaborate with design, engineering, marketing, and other stakeholders across the product development lifecycle to deliver features to a high standard

Within 6 months you will:

  • Set and get alignment around the customer experience product vision and strategy to focus on new initiatives and deliver great results
  • Demonstrate clear improvements on key metrics and KPIs

Within 12 months you will:

  • Contribute to shaping and developing product team culture
  • Surprise us by identifying new ways to help the product, team and overall company

Benefits:

  • Traditional Healthcare Benefits -- Health, Dental, Vision, Life, Short Term Disability, LTD
  • 10 paid holidays
  • Generous PTO policy
  • Daily Fridge Credits
  • Monthly cell phone credit
  • Spontaneous company events and community service activities
  • Work with a phenomenal team of individuals that are constantly pushing the market boundaries to offer healthy food at the utmost convenience.

View our disclosures related to External Agencies and Applicants below:

https://www.farmersfridge.com/careerdisclosures

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • QMLLanguages
    • jQueryLibraries
    • ReactLibraries
    • Node.jsFrameworks
    • QtFrameworks
    • AWSFrameworks
    • ServerlessFrameworks
    • MySQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • TrelloManagement
    • IntercomCRM
    • SalesforceCRM
    • MailChimpEmail
    • IntercomEmail

Location

Located in the Kinzie Industrial Corridor, we’re at the epicenter of the startup community. Find coffee shops, breweries, and inspiration all around.

An Insider's view of Farmer's Fridge

What are some social events your company does?

Working at a start-up can be a roller coaster, so we do our best to balance work & play. We have regular get-togethers including happy hours, mixers, and impromptu outings to celebrate the wins at the many restaurants & breweries in the area. We also throw a mean party, are 2018 kickball league champions and have yoga classes in the office monthly.

Eden

Revenue & Sustainability Manager

What does your typical day look like?

Given the fast-paced environment at the Fridge, things change so quickly around here. Each day comes with new projects and priorities - and no two days look the same. From meetings and calls to strategizing with the team, and travel, in the two years I've been here, it's safe to say that each day is different.

Syed Shah

Head of Expansion

What makes someone successful on your team?

In a space dominated by big food players, we are building something truly innovative, and the response from the community reaffirms that we're on our way to helping people live healthier, happier lives. Challenges are met with optimism and passion instead of deep sighs and frustration, and the team really bands together to achieve shared goals.

Caroline

Director of Operations Systems

What is your vision for the company?

Farmer's Fridge aims to make fresh, healthy food as accessible as a candy bar. We are on a mission to improve public health through better access to delicious, nutritious food.

Luke

Founder & CEO

How would you describe the company’s work-life balance?

I love coming to a place where my coworkers are supportive of my trials as a working Mom. Where time is made for quiet, uninterrupted work with weekly clarity breaks. Where we are fully supported in our projects. I get to bring all of myself to work, the Mom, the food lover, and the runner—and feel like each part is appreciated and celebrated!

Sarah

Customer Development Manager

What are Farmer's Fridge Perks + Benefits

Farmer's Fridge Benefits Overview

Let’s talk perks. Because keeping you healthy and happy is what we’re all about.

We offer:
Traditional Benefits -- Health, Dental, Vision, Life, Short Term Disability, LTD

10 paid holidays

Generous PTO policy (Did somebody say vacay?!)

Daily Fridge Credits (Yep—Lunch is on us! Free snacks, too!)

Monthly cell phone credit

Spontaneous company events and community service activities (kickball, yoga, and yes—even the occasional bonsai tree taming tutorial can be expected!)

Opportunity to work with a phenomenal team of individuals that are constantly pushing the market boundaries to offer delicious, nutritious food at the utmost convenience.

Culture
Volunteer in Local Community
We love to engage with our community and participate in events that are aligned with our mission
Open Office Floor Plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Regular team celebrations for company milestones and other special events.
Free Daily Meals
Daily Fridge credits!
Stocked Kitchen
We have snacks and drinks available.
Happy Hours
Recreational Clubs
Our sports leagues fuel teamwork and collaboration with a healthy dose of fun competition.

Additional Perks + Benefits

If all of this sounds good to you, take a look at our current openings!

More Jobs at Farmer's Fridge30 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Internships
Operations
Product
Project Mgmt
Sales
Operations
new
Chicago
Project Mgmt
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Finance
new
Chicago
Data + Analytics
new
Chicago
HR
new
Chicago
Operations
new
Chicago
Developer
new
Chicago