Strategy & Operations Specialist – Product Enablement, Americas

| Chicago
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Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world, with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Headquartered in SF, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China. On top of that, we're on track to be the most successful acquisition in Cisco's history (and certainly the most fun).

While we have some generous benefits, like our onsite gym with weekly fitness and yoga classes, daily catered lunch, and paid time off to volunteer, what truly makes Meraki special are the people. People at Meraki keep the culture strong and make working here exciting, meaningful, and rewarding.

The Product Enablement team is responsible for crafting best-in-class enablement experiences for Meraki audiences globally. We do this by developing, delivering, and enabling scalable programs and solutions that make Cisco Meraki technologies more accessible to everyone.

Are you ready to join the team?

PE programs are led globally, but Go-To-Market (GTM) strategy and operations are regionalized to better support regional sales priorities. In your first six months, you will focus on the planning, logistics, and communications associated with Meraki’s technical training programs, while coordinating with sales leaders and developing an understanding of sales strategies across the Americas. Subsequently, you will set GTM strategy and analyze/report on training activity for PE in the Americas.

Responsibilities:

Operations & Logistics (30-40%)

  • Plan and schedule regional training sessions
  • Lead session registrations and regional communications
  • Balance regional training requests against available resources
  • Adapt program operations for specific regional needs
  • Support and drive toward success of global PE objectives

Strategy & Engagement (60-70%)

  • Analyze training data to assess and prioritize strategies and initiatives
  • Set annual and quarterly training goals that target regional enablement needs
  • Lead communications and expectations with regional sales leaders in order to grow and improve sales usage of training programs
  • Use tools and data (i.e. MicroStrategy and Salesforce) to report on and measure impact of training activity
Qualifications:

Minimum Qualifications

  • 3-4 years of relevant workplace experience
  • Excellent writing, communication, and relationship-building skills
  • Phenomenal teammate who loves engaging and solving problems
  • Can-do demeanor, with a willingness to take initiative and make continual improvements
  • Ability to lead and prioritize multiple workstreams while paying great attention to detail in a fast-paced, multifaceted environment
  • Proficiency in Excel and PPT
  • Bi-lingual in English and Spanish
Preferred qualifications
  • Strong analytical and critical thinking skills
  • Professional working proficiency in Portuguese

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Backbone.jsFrameworks

Location

We are located in the West Loop, one of Chicago's fastest-growing neighborhoods surrounded by a slew of new restaurants & art galleries.
The Greek word "Meraki" in Cisco Meraki translates to "soul, creativity, love": Here's why

Watch

An Insider's view of Cisco Meraki

What are some social events your company does?

Meraki Chicago hosts several social events. Some current and past events include weekly yoga and meditation sessions and cocktail classes, cooking classes, drag bingo, talent shows, and more!

Javana

Operations Supervisor

What does your typical day look like?

Badge in the door nearest the espresso machine and make latte art in the form of the Cisco logo. Work can range from teaching customers how RF works to designing multi-site Meraki networks. When I'm not evangelizing customers, teaching Networking-101, or handling escalations, I make easy work of those foolish enough to challenge me at ping pong.

Zakariya

Systems Engineer

How do you make yourself accessible to the rest of the team?

By simply just being around. In addition to the regularly scheduled one on one meetings I have with everyone, I make sure that my team knows I am always here to help, in any situation.

Lorenzo

Netowrk Support Manager

What are Cisco Meraki Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Cisco Meraki has an Employee Experience team dedicated to ensuring that each Merakian has the best experience during their time at Meraki.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
CAAN, Conexion, Connected Black Professionals, Inked, Meraki Gives, Meraki Veterans, Parents @Meraki, QFAM, Women of Meraki
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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