divvyDOSE is a growing full-service retail pharmacy. Our vision is a life where medicine does what it's supposed to, and people get the attention and care they deserve. We strive to improve the quality of life through innovative design and compassionate customer service that allows medicine to get out of the way of our customers’ lives.

Vision/Mission

Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence.

We’re now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your life’s best work.

Responsibilities for the Role:

• Document and track support requests to provide prompt, accurate solutions to all requests and inquiries
• Effectively escalate software bugs to the appropriate teams using escalation tools
• Coach end users on product functionality and effectively provide workaround solutions to temporarily unblock users
• Identify and troubleshoot technical and non-technical issues in various environments
• Constantly contribute ideas and suggestions for product optimization to Product teams
• Communicate P1 advisories to end users when issues are actively in progress
• Participate in product/design feedback sessions
• Contribute as a key stakeholder in testing sessions prior to large feature releases
• Debug issues using monitoring tools

Requirements

Skills & Experience

• 1-2 years of previous technical support experience
• Strong customer service and multi-tasking skills
• Experience using a support ticketing system
• Strong customer service and multi-tasking skills
  • ability to support end user with empathy and professionalism
• Ability to manage your workload independently
• Bug triage and troubleshooting
• Data oriented
• Self learner
• Eager to be part of a support team that is passionate about resolving end user issues
• Ability to build out test plans and QA features
• Experience using business intelligence tools
• Experience with databases and SQL querying is a plus
• THIS IS NOT AN IT HELPDESK ROLE - this is internal technical product support as it's developed

Benefits

In addition to a competitive salary our company offers comprehensive medical, dental, and vision plans and contributes to an HSA annually.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Employment with divvyDOSE is AT WILL, and can be terminated at any time, for any reason, by either party.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

We encourage individuals with disabilities and veterans to apply. Applicants who require an accommodation related to the application and/or review process may reach out to us at: [email protected].

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