The Team: The Employee Productivity Tools team is responsible for tools and resources used by Morningstar employees worldwide. We manage and support everything from Active Directory and Exchange to Office 365, JIRA, and Confluence. Morningstar employees rely on these tools every day.
The Role: The Technology Manager’s primary role is to provide strategy, management and support of core technologies such Active Directory, Exchange, JIRA, Confluence, the Office 365 suite, and many more. The applicant is expected to be ‘hands on’ with the systems and individual tasks in support of the applications as needed while providing a vision and long-term strategy for the products and ecosystems under their management. Candidates must possess proficient technical skills around the Linux and Windows operating system.
+ Provide strategy, management and support of Atlassian tools, Active Directory, Exchange, the Office 365 platform and several other employee tools.
+ Proficient technical skills around the Linux and Windows operating system.
+ Create and maintain long-term roadmaps for each product / ecosystem.
+ As a ‘Product Owner’ work with Morningstar internal users and technology partners to provide guidance on projects involving employee productivity tools.
+ Manage a team of Systems Engineers, contractors and technical consultants in our offices in North America and India.
+ Participate in on-call rotation for system support as needed.
+ Ensure system updates and improvements are made during scheduled change windows and change management processes are followed.
+ Work closely with internal users to resolve problems, deploy and release new products and create solutions to provide world class service, solutions and support.
+ Bachelor of Science in Computer Science, Engineering, or equivalent
+ 7 years or more of System Administration experience
+ 5 years or more of technical team management experience
+ Product management skills is a plus
+ Experience managing Atlassian tools (JIRA and Confluence) is a plus
+ Experience with Office 365 Administration is plus
+ Knowledge with Active Directory and Domain Administration is preferred
+ Knowledge of networking, DNS, Exchange, Active Directory is preferred
+ Knowledge and experience of working with Monitoring agents and systems
+ Exceptional customer service, organization, interpersonal, time-management and written and verbal communication skills.
+ High degree of self-motivation.
+ The ability to adapt quickly to new tasks.
+ The ability to learn custom applications, support, and troubleshoot.
+ Experience with virtual machines (Windows Server, Redhat, Centos)
Morningstar is an equal opportunity employer.