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McDonald's has ambitious plans to evolve the customer experience for the digital era, and the US Digital team is at the center of this bold change.

Our team is leading the effort to develop and orchestrate digital initiatives across every facet of our interactions with customers. This includes new brand engagement, e-commerce, service delivery, and digital content capabilities. With the fast-emerging digital environment, this team is focused on innovation across the customer journey in and outside our restaurants, identifying the most meaningful opportunities for our customers, and developing capabilities to bring them to life.

The US Digital Web Product Manager will partner cross-functionally to identify, define and deploy new and creative features for mcdonalds.com. Through this role, you will represent the customer by articulating, vetting and prioritizing features within the digital product plan for the US market. You will play an integral role in developing customer-centric, exclusive ecommerce experiences focused on driving customer engagement.

Digital

Actively led the day to day execution of the roadmap

Guide development team in story creation, priority and production maintenance needed

Effectively manage communication and documentation with partners

Partner with leadership, marketing, operations, legal, analytics, engineering, and design teams to define improvement opportunities in the form of epics and stories

Provide consistent updates to leadership, including roadmaps and analytics

Work cross-functionally with dedicated agency, engineering, and QA resources

Partner with other product managers to build and align omni-channel capabilities as well as ensure US market needs are met

Continuously prioritize future web features, delivering the highest value features first and making calculated trade-offs on requested features set

Thoroughly understand customer needs and anticipate customer demands in order to develop engaging, best-in-class digital experiences for the US market, based on the centrally-built web capability from the Global Digital team

Analyze customer insights, data, and competitive analysis to identify problems and opportunities

Subject matter expert who brings a strong perspective on eCommerce/web and understands its’ role within the broader customer experience vision McDonald’s is trying to achieve

Customer-centric with a real passion for discovering consumer behavior, trends, and opportunities for innovation

Exceptional leadership and product management skills

Robust experience collaborating with a diverse set of stakeholder and driving results

Demonstrated experience in understanding the difference between stated and actual customer needs

Excellent interpersonal, written, and verbal communication skills

Critical thinking and analytic skills

Self-starter with strong bias for action

Bachelor's degree

2 - 5 years of experience translating customer needs into digital product features with a consistent track-record of successful delivery

Working knowledge of JIRA, Confluence, MS

Office, Tableau and Adobe Analytics