Vice President of Product Management

| Chicago
Digital ads drive over 100 billion phone calls to U.S. businesses every year… Surprisingly, the marketers who paid for those ads typically have zero insight into these customer interactions and conversions. As the market leader in call analytics and customer experience optimization, DialogTech provides marketers with an end-to-end call attribution and analytics platform. This enterprise-class solution delivers transparency and control over every conversation, so companies can optimize lead generation, map the full path to conversion, and increase sales conversions.
Thanks to smartphones, consumers are calling businesses to engage in conversations at record rates throughout every step of the customer journey, and at DialogTech we are changing the world of voice communications for our customers. We enable our customers to better attribute, route, personalize, and handle their voice interactions at each stage of the marketing and sales processes.
Do you love taking powerful, sophisticated, and innovative products to market? Are you a strategic thinker who can empathize with customers and their challenges? Do you enjoy taking on tough problems at the leading edge of technology? Do you want the impact of your solutions to be felt by millions of people every single day?
The Vice President of Product Management, reporting directly to the Chief Technology Officer of DialogTech, is responsible for the strategic vision, management, and execution of DialogTech’s product portfolio. Your team of Product Managers will collaborate with you on building and delivering the next generation of call analytics products.
You are entrepreneurial, have a tendency to take-charge, are passionately curious, open, and naturally collaborative. You understand the MarTech space and are eager to innovate, using deep industry knowledge to build great products, data, and market research. Open to Senior Vice President for the right candidate/experience level.
As the Vice President of Product Management, you will be responsible for:
  • Leading our amazing team of product managers to build products that are changing the face of the marketing technology landscape 
  • Acting as a voice for our clients and prospects throughout the product planning process informed by a deep understanding of how they use our products and what will further engage them in the products 
  • Driving the strategy of the product portfolio through internal and external engagement of key team members
  • Working with Product Marketing, Sales and Customer Success to develop launch plans that will provide clear direction to the Marketing and Sales organizations in preparing them for a successful product release and quick time to revenue.
  • Leading the delivery of critical metrics that measure our success in delivering innovative, effective, and engaging products consistently
  • Driving the management process, ensuring we make data driven product decisions
  • Collaborating with key customers to understand their problems, opportunities, needs and goals
  • Representing our product vision to major partners like Google, Adobe, Genesys, Liveramp and Yext
The skills and experience you will need in this position are as follows:
  • Deep understanding of the product management lifecycle 
  • Strong leadership skills and 2+ years of direct managerial experience preferred, with extra consideration given for leading product management organizations
  • Deep understanding of ad tech industry and/or programmatic advertising (display, video, etc)
  • Experience with data-heavy products would be beneficial, especially data science and machine learning products
  • Strong ability to influence and work cross-functionally
  • Engaging public speaking and presentation abilities
  • Ability to operate in a fast-paced environment, startup culture, balancing both strategic and tactical responsibilities
  • Strong interpersonal skills (verbal and written) and ability to work across business lines, presenting to various levels of an organization
  • Experience developing and monitoring product critical metrics
  • MBA preferred
  • Ability to travel up to 25% is required
Join us at one of the 101 Best and Brightest Places to Work in Chicago and nationally, 9 times running, Chicago Tribune's Top 100 Workplaces company and a 2017 Crain's Fast 50 company!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

Right across the street from Willis Tower, we are easily accessible by CTA and Metra lines... and a ton of food trucks!

An Insider's view of DialogTech

What are some social events your company does?

We have loads of weekly formalized social events, from Friday beer bashes to charitable initiatives (causes are chosen from a pool of topics near and dear to DialogTech team members' hearts. We also participate in intramural sports and have an active women's group.

Sarah

Customer Support Engineer

What projects are you most excited about?

My team is building a Sourcetrak offering that allows customers to use their own phone numbers and telephony while leveraging DialogTech's data and analytics. I'm excited to implement new serverless and scaling technologies to enhance Sourcetrak.

Brad

Software Engineer

How has your career grown since starting at the company?

I initially started off in the sales organization and was always vocal about helping in other areas of the business. I was granted the opportunity to move to the marketing team, where my interest in all things paid search really developed. My management team has been extremely helpful in getting me closer to the next step in my career at DialogTech

Katie

Digital Marketing Manager

What is your vision for the company?

The most enjoyable part of working at DialogTech are the people and being able to work on cutting edge technologies. It's a collaborative environment. People take the time get to know you, both personally and professionally. Everyone is incredibly supportive of one another. The company is very focused and works towards their vision.

AJ

Director of Platform Engineering and Operations

What are DialogTech Perks + Benefits

DialogTech Benefits Overview

DialogTech offers three different plans to choose from: BlueCross BlueShield $250 deductible PPO medical, $2,500 deductible HSA plan (with employer contributions), and a BlueAdvantage HMO plan.
Dental insurance through Guardian Dental PPO plan and VSP Vision Insurance which provides the option of seeing any provider you choose within the network, without referral.

Culture
Volunteer in Local Community
Partners With Nonprofits
Friends Outside of Work
Eat lunch together
Intracompany Committees
Daily Stand Up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Diversity
Documented Equal Pay Policy
Dedicated Diversity/Inclusion Staff
Unconscious Bias Training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
DialogTech's vision insurance plan provides the option of seeing any provider you choose within the network, without referral and a Wellness Exam Copay of $20.
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
DialogTech's 401(k) retirement plan offers investing into a Roth/Pretax retirement account.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 100% paid maternity leave for up to 12 weeks and 3 weeks paid paternity leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
At DialogTech we have unlimited PTO for all our employees.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
We have weekly Beer Bashes in our office every Friday at 4 pm to start the weekend off right with our colleagues.
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
DialogTech provides free in-office premium beverages, fruit, cereal as well as healthy snacks.
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and Learns

Additional Perks + Benefits

At DialogTech we work to live, not live to work. It’s why we have an unlimited vacation policy and other rich benefits like 100% covered, paid maternity leave. We believe hiring the right people is our most important job and we believe in rewarding you for your hard work.

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