Project Manager, Global Operations

| Chicago

 

The Implementation Project Manager oversees operational implementation projects for new process, technology, and service improvement implementations, coordinating the efforts across Global Service departments. The Implementation Project Manager manages the end to end implementation process to ensure seamless transition and post completion control, assuring deadlines and quality standards are met, project risks are identified and mitigated, and project participants receive timely and accurate communications regarding the status of the project. As the department's primary point of contact during the life of the project, the Implementation Project Manager bears significant responsibility in ensuring a positive experience, maintaining project scope, and verifying that project deliverables are met; potentially across multiple projects at one time.

 

Responsibilities:

  • Lead cross-functional project teams with the goal of improving the effectiveness and efficiency of core business processes within GSO

  • Lead in the organization, prioritization, and optimization of continuous improvement activities by utilizing core process wheels, project tracking tools, and financial improvement models

  • Manages multiple stakeholders geographically dispersed to drive program objectives, ensure scope and approach are understood across stakeholder community.

  • ­Supports PMO providing implementation support for process and platforms, across multiple international markets, escalating risks and issues as appropriate.

  • Proactively provides technical / functional consultancy to partners across the business

  • Provides recommendations on resource optimization by suggesting alternative resource options, and escalates any resource capacity risks that may affect delivery priorities; using appropriate tools assists in the engagement of delivery teams.

  • Uses reporting tools to monitor the progress of the portfolio delivery and ensures timely and effective communication of the status and assessment of risks/issues.

  • ­Oversees quality assurance and ensures appropriate levels of end-to-end testing are undertaken

  • Recognize and solve problems quickly and escalate as appropriate

  • ­Drives best practices and overall delivery excellence

 

Requirements:

  • Excellent written and verbal communication skills necessary.

  • Familiarity with project management software

  • Ability to troubleshoot, document and communicate issues; translate customer issues into specifications

  • Time management, ability to multitask, and propensity to handle urgent interrupts with poise and professionalism

  • ­Strong understanding of solution development life cycle and various methodologies like Agile, Extreme programming, and waterfall etc.

  • Experience in a customer facing role requiring a high level of individual responsibility, sound business judgment, strong financial management and be an effective communicator

  • Bachelor’s degree or equivalent work experience

  • Some technical and service operations experience preferred

  • 2-5 years project management experience with complete understanding of the project lifecycle

  • Experience working in cross functional, multi cultural teams

  • Demonstrated leadership skills

  • Strong organizational, analytical and problem solving skills

  • Advanced knowledge of project management

  • Some travel may be necessary

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavasriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
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    • AccessDatabases
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    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.
600 W. Chicago Ave Suite 400, Chicago, IL 60654

Insider's spotlight

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

Perks of working here

401(K)
Casual Dress
Commuter Benefits
Dental
Game Room
Health Benefits
Generous Parental Leave
Recreational Clubs
Unlimited PTO
Vision
Volunteering Opportunities
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