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Account Coordinator, Branded Content & Events

| Chicago

Built In is a network of online communities that has quickly become the #1 recruitment solution for tech companies and startups in seven (7) major markets. We are a company of entrepreneurs building the largest network of communities for entrepreneurs.

By working at Built In you'll have the chance to work directly with the latest, and fastest-growing, technology companies all around the country. We help other companies solve their biggest pain points-talent and awareness with our Employer Branding & Recruitment solutions. We currently operate seven communities: Chicago, Los Angeles, Colorado, Austin, NYC, Boston, Seattle and are headquartered in Chicago.

Your Job

The Account Coordinator is a key role within Built In that will manage the execution and delivery of branded content and events to our customers. You will work closely with Account Managers and the customer directly to understand the customer’s expectations as well as the execution of the product itself. Built In is growing fast and this is an exciting opportunity to build out this practice from the ground up. You will be responsible for the following focus areas: 1) Branded content production/management and coordination 2) Coordinating the communication between various departments (Account Management, Content Writers, Editors, Photographers, Videographers) 3) Overseeing and Facilitating a successful product execution of all content types.


  • Manage feedback from the team to meet content objectives, maintain healthy collaborative relationships with customers and strategize to deliver the branded content
  • Keep track of all content sold, update content calendars, and actively manage deadlines
  • Facilitate communication with customers to ensure a successful implementation and end product
  • Communicate and document communication with customer to Account Management team to ensure a seamless experience for the customer
  • Serves as key contact with project team members to resolve and/or escalate project resource conflicts and enforce deadlines internally and externally
  • Evaluate process at every step and advise on tools and software in place to automate and simplify experience for our customers and internal resources at every touchpoint
  • Oversee the implementation and delivery of all content types including photography, and video series; implement branded content for customers across our 6 markets
  • Collaborate with the Account Management and Content teams to write creative project briefs and coordinate project details with photographers, videographers, writers and editors

Your Background

  • You should have 1-2 years of account coordination experience in creative service, marketing, or with an agency
  • You should be resourceful, detail-oriented, highly organized and a self-starter.
  • You should be comfortable cultivating strong relationships with key customer project owners and business sponsors
  • You should have a proactive focus on delivering an outstanding customer experience and driving to achieve successful customer and business outcomes.
  • You are a project coordinator by nature and understand what it takes to create and manage a process and workflow for content creation across different channels and teams
  • You should have a proven track record of managing projects to successful completion on schedule.
  • You should be a self-starter who works well under pressure, has great judgment, and knows how to prioritize and handle multiple deliverables to meet tight deadlines
  • You must be adept at supporting creative teams to ensure strategic integrity from start of project to finish

What We Value

  •  Flexible personality – You should thrive on change while remaining highly organized, optimistic, and coachable, on paper and in person. High energy and contagious enthusiasm help too.
  • Communication - You should have exceptional written and verbal communication skills, with the ability to establish credibility and trust with our customer and within Built In. Honesty, transparency, and thoughtfulness are a must. You should be comfortable offering your opinion, even if it differs from the teams and be able to support your position with data.
  • Interest in and knowledge of the digital industry - You must be passionate about three things: (1) technology (2) building innovative digital products and services; and (3) helping companies grow. This is what we do. You should know how to navigate local tech scenes. You will be able to quickly pick out the best people, events and organizations to connect and partner within any new market to build the Built In brand.
  • Willingness to spend the time to get the job done right and support our brandYou may need to work some evenings and weekends, and responding to customers outside of work hours. If you are passionate about the company and what you are creating, this will not appear as a job but yet a combination of life and work.
  • Culture fitYou will need to get along with our team (which isn’t too hard, we think!) as well as all the members vital to the community in which you are building. Humility, selflessness and strong work ethic are requirements.
  • Education - Although a degree in marketing, business or a related field is preferred, we value intelligence, personality, experience and overall fit over a degree. 

Benefits & Perks

  • Competitive compensation, 401(k) stock options and benefits. We pay a really nice chunk of the cost of premiums for medical, dental, vision, and disability.
  • Casual dress and flexible work hours. Come in your sweatshirt, jeans, college jersey. We don't care.
  • Free food. We keep our kitchen stocked with free healthy snack foods. We also have cold brew coffee on tap and catered lunch (Monday - Thursday).
  • Fun work environment. We operate as a flat organization where everyone is responsible to self-manage and take ownership of their work. We are humble, hard working, honest and fun. And we regularly debate office pets.
  • Open vacation & sick time. We let you take time away from work for vacation, personal or short-term sickness, as your good judgment and workload allow.
  • Built In is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • InDesignDesign
    • ZeplinDesign
    • ConfluenceManagement
    • JIRAManagement
    • MailChimpEmail
    • MarketoLead Gen


Chicago's loop is our home + heart. The commute? A cake walk. And the trendiest eateries, bars + shops are always a short walk away. We <3 Chi.

An Insider's view of Built In

What’s the vibe like in the office?

Good vibes are a top priority around here. You'll hear music played from our playlist that the entire company co-builds, you'll see a movie streaming on TV and, if you catch us at lunch, you'll see the entire office sitting at our communal table. We work hard every day but we always make time to spend together.


Product + Growth

What does your typical day look like?

I am excited to work each day with a cross-functional team of intelligent, curious, driven and hilarious group of people. We’re working hard — and growing quickly — but we have a lot of laughs together, and a lot of respect for one another. It’s motivating and empowering.


Content Team

What are some things you learned at the company?

It’s pretty remarkable to experience an entire company operating as one team. At Built In, we tackle problems and achieve goals together, sharing in the responsibility of successes and downfalls alike.


SEO Strategist

How does the company support your career growth?

Success means more here. It not only is being noticed by my team but it positively impacts Built In’s overall results. Our team is made of strong individuals working together to build our revolutionary platform.


Sr. Account Executive

What are Built In Perks + Benefits

Eat lunch together
Intracompany committees
Built In has culture and fun committees that manage events and programs from our charitable initiatives to our intramural sports teams.
Daily stand up
Open door policy
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We pay a really nice chunk of the cost of premiums for medical, dental, vision and disability.
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
We have a Safe Harbor match, equivalent to 4% of an employee's annual gross pay.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Come in your sweatshirt, jeans, college jersey. We don't care. We focus on the quality of your work and your collegiality more than on your apparel.
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Foosball, Darts.
Stocked Kitchen
Built In has a fully stocked kitchen including unlimited snacks, coffee, cold brew on tap, tea and all of the flavored LaCroix you can handle.
Some Meals Provided
Lunch provided daily (Monday through Thursday)
Happy Hours
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Promote from within
Continuing Education stipend
We offer $500 annually for continuing education.

Additional Perks + Benefits

We operate as a flat organization where everyone is responsible to self-manage and take ownership of their work. We are humble, hardworking, honest and fun. And we regularly debate office pets, take turns DJing and find time to celebrate our wins as a company.

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