Account Manager

Primary Objective

The Account Manager (AM) is responsible for owning, managing and executing on the day-to-day activities that support a client’s overall account strategy. These activities may include consulting on interactive solutions, identifying client business development opportunities, planning, executing, and managing the day-to-day account aspects of a client engagement and focusing on client satisfaction initiatives (including promoting new thought leadership from One North). The Account Manager partners with other client team members to ensure that One North’s digital engagements meet all account requirements and client expectations are of the highest quality. The goal of the AM is to ensure all client account activities and digital engagements are successful, per the account plan, and positively impact overall client satisfaction.

Responsibilities

Client Communication & Consultation

  • Act as the primary day-to-day contact for key client alignments.
  • Establish a consultative relationship with client contacts and develop an understanding of client goals, including how they relate to the overall account plan/relationship cycle.
  • Communicate account and/or engagement objectives and success criteria for the client, internally and externally.
  • Serve as the first line of support for client questions.
  • Learn, understand and apply digital marketing to provide client solutions.
  • Be a resourceful problem solver.

Interactive Engagement Lead

  • Advocate clients’ needs to experience design, digital strategy and technology teams to develop the ideal solution.
  • Ensure the use of best practices and apply lessons learned from previous engagements.
  • Set engagement quality and performance standards and oversee quality of digital strategy, experience design and technology teams’ output.
  • Oversee, review and deliver engagement deliverables, including:
    • business and creative strategy documents
    • functional documentation
    • wireframes
    • quality assurance test cases
    • interactive solutions 

Project Analytics

  • Develop a project plan based on the established timeline and budget.
  • Track actual project performance and costs against project plan.
  • Maintain internal project tracking systems.
  • Proactively identify and manage risks to the established project timeline and budget.

Business Development

  • Proactively provide clients with ideas and business building opportunities.
  • Identify client needs that require assistance from the Account Director.

Qualifications, Experience, Knowledge and Skills

  • Project management in an agency environment
  • Work on web technologies and/or database functionality
  • Proven success and interest in a client service role
  • Demonstrated expertise with project management principles and practices
  • Excellent client management and communication skills
  • Demonstrated experience and knowledge in strategic web technology deployments and database functionality
  • Strong written and oral communication and problem-solving skills
  • Professional services organization marketing experience is a plus
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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • WordpressCMS
    • SitecoreCMS
    • HubSpotCRM
    • SalesforceCRM

Location

One North's office is located just off the Chicago Riverwalk at the corner of Wacker & LaSalle.

An Insider's view of One North Interactive

What projects are you most excited about?

I really enjoy working with “managed apps,” which keeps clients’ sites and applications the most updated. These projects enable me to get a variety of expertise in all the different platforms we support. I’m a part of all our clients’ implementations, which is challenging and rewarding, and enables me to work with all kinds of clients and teams.

Stephanie

Technical Lead

What makes someone successful on your team?

Employees are most successful when they connect our business goals to their personal growth and career goals. One North continues to evolve in a strategic way to develop quality solutions for our clients’ most complex business challenges, so we’re always looking for new ideas and approaches to solve problems.

Sarah

Manager, Talent Development

What is your vision for the company?

Our aim is to help our clients develop and advance their brands through digital strategy, brand & experience design and technology. Whether it’s helping our clients drive revenue, create stickier client relationships or attract, grow and retain talent, we are the glue that helps our clients engage their most important audiences.

John

CEO

How do you collaborate with other teams in the company?

I collaborate with other teams at One North by helping identify everyone's strengths. When we are able to trust each other and collaborate independently, we can do a lot of great things (really efficiently)!

Ryan

Front-end Developer

What are One North Interactive Perks + Benefits

One North Interactive Benefits Overview

Spoiler: it’s more than just swag (although, we have that too).

At One North, we recognize that our employees are more than just digital experience geniuses—they are regular people, too (with regular lives). That's why we've set up a generous employee benefit package to help them maintain a healthy work/life balance.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
One North offers an FSA benefit for health, dependent care, and commuter spending.
Disability Insurance
One North offers free short-term and long-term disability insurance for all full-time employees.
Dental Benefits
One North offers free dental insurance through Principal Financial to all full-time employees.
Vision Benefits
One North offers vision insurance through Principal Financial.
Health Insurance Benefits
One North's insurance through BCBS offers three plans: HMO, PPO, and HSA.
Life Insurance
Wellness Programs
One North offers a discount on monthly health insurance costs for employees who receive an annual physical.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Parking
Recreational Clubs

Additional Perks + Benefits

We recognize that our employees are more than digital experience geniuses – they are regular people, too (with regular lives). That's why we've set up a generous employee benefit package to help them maintain a healthy work/life balance. One North offers flexible health plans to fit your needs, including the option to choose from a PPO, HMO or Health Savings Account. We also offer Dental insurance, Vision insurance, Life insurance, Short & Long Term Disability insurance and flexible savings accounts.

One North's 401(k) plan allows employees to save for retirement through pre-tax contributions along with employer-matched funds for maximized savings potential. Employees are immediately eligible for this benefit, and the plan has no vesting schedule for both employee and employer contributions.

We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 3 weeks of paid time off in addition to sick time and company paid holidays.

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