Responsibilities:

• Be a client advocate.
• Provide support to the TDM team
• The point of escalations for client’s operational needs.
• Manage, lead, and coordinate operational projects and objectives.
• Maintain accurate and thorough documentation of client environments and support procedures.
• Identify opportunities for improvements and address inefficiencies.
• Ability to travel. Travel expectation is light, about 5% - 15%.

 Required Skills:

• 1-4 years’ experience working in any of the following areas: project management, service delivery, technical account management, or systems administration.
• Working towards industry-recognized technical credentials (i.e., AWS, Microsoft, or Cisco certifications).
• Demonstrate an understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking.
• Demonstrable troubleshooting and investigative skills.
• In possession of a strong sense of ownership and accountability.
• Client and task focused.
• The ability to manage, with some direction, competing priorities from a variety of stakeholders.
• An adept communicator who can interact with audiences of varying skill sets and experiences.
• Calm under pressure and able to assist with the management major incidents.

Nice to have Skills:

• Possessing industry-recognized technical credentials (i.e., AWS, Microsoft, or Cisco certifications).
• Deep understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking.
• Exceptional troubleshooting and investigative skills.
• The ability to manage, independently, competing priorities from a variety of stakeholders.
• Ability to manage major incidents while remaining calm under pressure