Casualty Field Consultant

| Chicago
  • Job Description Summary

    Do you have the intellectual curiosity and growth mindset to service several accounts to drive proactive service? Are you obsessed with creating the ultimate customer experience? Do you excel at building strong end user relationships and growing a contact base? The Casualty Field Consultant will take on a lead role managing local end user experience and continuing education efforts. The ideal candidate will be a detailed action-oriented service and training agent focused on driving best in class NPS/CSI scores. The right candidate will excel in a fluid environment by identifying and delivering new service and training curriculum's.

     

    Job Duties

    • Responsible for customer related trainings (web and on-sight)
    • Responsible for supporting end user adoption plans to drive NPS/CSI scores and product feature use
    • Analyze user experience and environment to help define, design & deliver learning absorption curriculums and continuing education/service offerings
    • Collaborate with local customer teams & CCC account teams during rollouts and post rollouts phases to ensure obsessive customer experience is being delivered driving referenceable clients
    • Grow customer contact interactions to help drive partnership value and proactive service
    • Collaborate with customer teams to gain more intimate knowledge of customer environment and workflow to provide insight back to the account teams to help drive process improvements
    • Drive daily grassroot service interactions based on customer requests, defined service planes and observational interactions.
    • Analyze insurance industry trends and customer data trends in order to support the account teams short and long-range plans
    • Analyze internal customer data (tech support call data, system user data, voice of customer feedback data etc..) to build proactive service models
    • Help track open customer tickets, partnering with internal support teams 

     

    Qualifications

    • 4-year degree required
    • Strong analytical problem-solving capabilities required
    • 1+years training and presentation experience required
    • 3+years casualty professional experience required
    • Strong communication and collaboration skills required
    • Experience managing simultaneous customer requests
    • Strong organizational and priority management skills
    • Experience utilizing Microsoft office suite, methodologies and software such as: Excel, PPT, Microsoft Project, SharePoint, Visio and Office Suite
    • Software training & implementation experience preferred
    • Adult learning principle experience
    • Change management principle experience
    • Consulting experience preferred
    • Familiarity of the Insurance Industry preferred
    • Chicago based applicants preferred (telecommute possible)
    • 50-75% travel required

     

    Why Choose CCC:

     

    We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.
    What we value is simple - customers, employee commitment, collaboration and clear communication.

    We hire people who will embrace the company’s goals and productively contribute in ways that help us serve the customer, innovate, and stay strong.
    We make it a priority to keep employees healthy, happy and enriched.

     

    • Healthy - Wellness programs, competitive medical benefit offerings
    • Happy – Recognition programs, a confidential employee assistance program, Perkspot/employee discount program and potentially flexible work arrangements such as staggered start times
    • Enriched – Tuition reimbursement, training and learning programs, and leadership development opportunities

     

    Our corporate headquarters is located in downtown Chicago within the historic Merchandise Mart—a certified LEED (Leadership in Energy and Environmental Design) building.

     

    Please Note: Contingent Workers, Field Inventory Representatives and Interns are not eligible for the benefits above.

     

    CCC Information Services was recognized by Forbes as one of America’s Best Mid-Sized Employers in 2018 and ranked #17 in the Top 100 Digital Companies in Chicago in 2017 by Built In Chicago.

     

    CCC is ready to help you shift your career into high gear. Let's get started!

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • NoSQLDatabases
    • SparkDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • JIRAManagement
    • WordpressCMS

Location

Two city blocks and twenty-five stories of innovation and culture. theMART is interwoven into the fabric of Chicago’s history as an innovator in tech

An Insider's view of CCC

How would you describe the company’s work-life balance?

I've been here 5 years, and I learn something new everyday. I have the opportunity to grow my skill set, the flexibility to spend time with my family, and the support to accomplish my professional goals.

Prasanthi

Senior Manager, Quality Assurance

How do you collaborate with other teams in the company?

Austin and Chicago are both driving innovation and expanding into new technology. Regardless of location, both offices embrace collaboration and a desire to be one team. When needed, employees make trips between offices or use video-conferencing technology to make our interactions feel personal and authentic

Shelly

Vice President of Telematics

How has your career grown since starting at the company?

When I started as an intern at CCC, I was trusted to work with extraordinary technology. Now, as a DevOps Manager, I get to work on those technologies and new ones with other pioneers - that type of innovation ignites my creativity.

Amin

Manager, DevOps

How do you empower your team to be more creative?

Our teams are technically adept and highly capable. Equally, if not more importantly, they have a passion and desire to learn. We're not satisfied just cranking out code, there is a strong desire to learn about our customers and be creative

John

Director, Product Development

How does the company support your career growth?

Employees get to learn about multiple products across our entire customer base. This allows employees to figure out what area aligns best with their strengths and interests, and where they are looking to grow.

Susanne

Manager, Operations

What are CCC Perks + Benefits

CCC Benefits Overview

Perks are fun, but they should also be highly functional. So we offer more than just free coffee and gym membership benefits (though we've got those, too). We offer comprehensive and well thought-out benefits for your health, happiness and bank account.

Culture
Daily stand up
Team owned deliverables
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
CCC provides short-term and long-term disability insurance.
Dental Benefits
CCC provides two dental plans with Aetna, PPO and DMO.
Vision Benefits
CCC provides two vision plans with VSP.
Health Insurance Benefits
CCC offers four medical plans offered through BCBSIL (PPO, Health Savings Account [HSA], Health Care Account [HCA], and Kaiser Permanente HMO.
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs includes bio-metric screenings, financial wellness, and weight loss programs. All of these are provided free of charge.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
CCC offers ROTH and/or pre-tax contributions.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
CCC allows employees to work remotely pending their team and manager's discretion.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
CCC offers tuition reimbursement to an accredited academic institution for all full-time employees up to $5,250 annually.
Promote from within
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

More Jobs at CCC34 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Design + UX
new
Chicago
Operations
new
Chicago
Design + UX
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Internships
new
Chicago
Data + Analytics
new
Chicago
Project Mgmt
new
Chicago
Data + Analytics
new
Chicago
Internships
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Marketing
new
Chicago
Product
new
Chicago
Project Mgmt
new
Chicago
Finance
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Product
new
Chicago