Chicago PMO Delivery Lead at Rightpoint

| Chicago
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Company Overview

Intrapreneurship is defined as creating from within, starting something from nothing. And it is at the heart of the people at Rightpoint. We are a values-led intrapreneurial organization. We're driven by innovation, rooted in technology and relentlessly curious. We love the creativity involved in taking a blank screen and blinking cursor and making it something amazing. With intrapreneurship in our DNA, we're able to move quickly to build unique, innovative customer experiences that evolve the way our clients do business. 

Are you someone who wants to create change in the way business is done? Do you want to work with inspired and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we're searching for passionate, talented people to join the Rightpoint team.

Rightpoint is the largest independent customer experience agency with technology at our core, and 450 employees across 10 offices. We create seamless digital experiences driven by insight, strategy, technology and design -- and expanded mobile innovation and emerging technologies via Raizlabs. We serve more than 250 Fortune 1,000 companies with strategy, site design and development, content, CRM, commerce, BI and cloud infrastructure.


And the industry is taking notice:

  • Crain's Chicago Fast Fifty of "Fastest Growing Companies," 2014 - 2017
  • "Top 100 Workplaces in Chicago" by the Chicago Tribune, 2014-2017
  • EY Entrepreneur of The Year® Award, Co-founders Ross Freedman & Brad Schneider: 2015 Midwest Dual Finalists
  • One of the "Most Promising Companies in America" by Forbes in 2014

WATCH THIS to learn more about Rightpoint and our culture:

https://www.rightpoint.com/careers

Job Description

The Chicago Delivery Lead plays a critical role managing the Project Management (PMO) team and managing the delivery of ALL projects within a geography (Geo). The Delivery Lead works in close collaboration with the Geo Lead and National Practice Lead to ensure quality delivery for the office. The Delivery Lead is a member of the Geography Leadership Team and takes accountability for successful delivery within a Geography. A Delivery Lead has strong leadership skills, solid project management skills and has a proven track record managing multi-disciplinary teams delivering projects on time, on budget and to the client's satisfaction. The Delivery Lead partners with Technology, Design, Strategy and Account Leadership within their Geo to ensure that project teams are working well together and projects are delivered on time, on budget and on strategy. The Delivery Lead will also work directly with clients as needed to de-escalate delivery issues and support BD efforts with clients as needed to talk about our process (The Rightpoint Way).

 

Responsibilities

  • Manage delivery of projects and drive excellence in our work
    • Provide organic Client leadership and problem solving on projects ongoing
      • Provides oversight for all projects within a region.
    • Ensures that projects are implemented according to the Right(point) Way.
    • Creates a delegation model to ensure appropriate oversight on the geos project portfolio.
    • Provide hands-on support for project teams, ensuring projects stays on track
    • Monitor project health and "key project" reviews and assure our project teams are delivering excellent service to our clients.
      • Review project burn rates and margins ongoing to ensure projects stay on budget
      • Review resources bookings and actuals to ensure the revenue forecast is correct
    • Focus on Staffing for Success and making sure we have the right resources on the projects. The Delivery Lead partners with Central Staffing to remove and change resources on a project if needed.
      • Coordinates resource assignment for project leadership positions for projects in the office (Project Manager, Tech Lead, Design Lead)
      • Manage Office utilization and create plans for resources on the bench
    • Manage Chicago India Team
      • Monitor projects
      • Review process ongoing for efficiencies
    • Identifies Rightpoint delivery and process inefficiencies ongoing initiate improvements to enhance the efficiency and the quality of the work performed
      • Ensure learnings from project retrospectives are used on future projects
    • As needed, conducts executive check ins with clients
  • Manage their PMOTeam Members
    • All PMs within the Chicago Georeport directly to the Delivery Lead
      • Track goals, performance and enable career growth
      • Track and manage team morale
    • Manage the project management team, providing career guidance, project support, and critical feedback.
      • Enables a farming mindset within the PM team
      • Enforce Back to Basic Mindset, and use of all PM tools
      • Monitor team workload and utilization ongoing
    • Onboarding of new direct reports

 

Leadership


  • Engage effectively with business leaders to sustain value and increase operational efficiency using best practices.
    • Work with sales and new business development teams to help define solutions for new and existing accounts by engaging the right expertise within our team and holding them accountable for shaping solutions that win business
      • Provide pitch content for Delivery Thought leadership (process/approach)
      • Participate in Alliance relationship opportunities as Delivery Lead
    • Provide strategic leadership and direction as the office strives to onboard new clients and service offerings, working with PMO leads across the company to support these offerings.
    • Act as key member of Office Leadership Team, collaborate with other leaders working toward continuous improvement of office operations
    • Partner with Account Managers in a region to support successful delivery and farming.
    • Lead cross portfolio management including goals setting, dashboard and KPI management, prioritization decisions, and budget.
  • Lead Delivery Excellence for the business development process
    • Review pricing estimates and contracts
  • Representing The Right(point) Way and best practices for upcoming projects

Qualifications and Experience Required:

  • Bachelor's degree or equivalent related experience within relevant field
    • Master's degree in related field a plus
    • Technical certifications and/or process related experience/certifications a plus (CSM, PMI, ITIL, etc.)
  • Minimum 10 years of experience with escalating leadership experience in project management
  • Experience in managing multiple programs/projects in a technology, professional services and/or digital agency environment
  • Experience with managing direct reports and creating actionable development plans accompanied by effective, ongoing dialogue with team members (including difficult, timely feedback)
  • Experience defining and implementing organizational and process improvements
  • Excellent communication and customer service skills
  • Ability to accurately track and collect information, troubleshoot and problem solve
  • Enthusiastic with exceptional organizational skills
  • Skilled at working effectively with cross functional teams in a matrix organization
Benefits and Perks at Rightpoint:
  • Flexible PTO + Paid Holidays
  • Casual Dress (when in the office; when at a client site, we need to mirror their dress code)
  • Flexible Work Schedule
  • Great Health Coverage
    • Medical – 4 plans to choose from!
    • Dental
    • Vision
    • Life/AD&D/Short-Term & Long-Term Disability
  • Flexible Spending (Dependent & Healthcare)
  • Transportation/Parking Pre-Tax Benefits
  • 401k with Company Matching
  • Weekly Peapod Snack/Drink delivery
  • Regular Happy Hours and social events including: Volunteering, Game Nights, Basketball, 5K runs, golf outings, team sports, etc.
  • Catered Lunches Every Other Friday
  • Open Office Environment
  • Continuous Training, Certifications, and Learning Opportunities 

This is a full time, salaried position. For more information, visit www.rightpoint.com. Rightpoint is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

Rightpoint is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security, U.S. Citizenship and Immigration Services that allows Rightpoint to verify the employment eligibility of our employees. Based on the information provided by you on your Form I-9, Rightpoint will input that information into E-Verify which will confirm your information in DHS and Social Security Administration (SSA) databases. Your continued employment with Rightpoint is contingent upon an "Employment Authorized" result for you from the E-Verify system

APPLICANTS MUST BE PERMANENTLY AUTHORIZED TO WORK IN THE U.S.. WE ARE UNABLE TO OFFER SPONSORSHIP AT THIS TIME.

 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • SitecoreLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • SitecoreCMS
    • EpiServerCMS
    • Microsoft DynamicsCRM
    • SalesforceCRM

Location

We’re located in the Loop, across the street from the Lyric Opera House and the Chicago River and just steps from the L and both Metra stations.

What are Rightpoint Perks + Benefits

Rightpoint Benefits Overview

Flexible PTO

Casual and open office environment

Flexible Work Schedule

Great insurance coverage and flexible spending accounts

401k with Company Matching

Weekly Snack/Drink delivery

Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc.

Bi-Weekly Catered Lunches

Continuous Training, Certifications, and Learning Opportunities 

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Rightpoint employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $10,00 monthly maximum payout for Long-Term, and $1,500 per week for Short-Term.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Rightpoint provides life insurance is equal to 1x times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Rightpoint provides employees with a 401(k) matching plan
Performance Bonus
Rightpoint has an annual performance bonus plan.
Child Care & Parental Leave Benefits
Child Care Benefits
Rightpoint provides backup child care assistance.
Generous Parental Leave
We provide up to 4 weeks of parental leave for the primary caretaker, and also provide 2 weeks of leave for the secondary caretaker. This is in addition to other benefits that layer on top of these.
Flexible Work Schedule
Rightpoint provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Our remote work program includes work from home Work remotely, typically 1-2 days per week. Team members remotely on occasion as needed.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Rightpoint sponsors family oriented events periodically throughout the year.
Vacation & Time Off Benefits
Generous PTO
Rightpoint offers a Flexible Time Off (FTO) policy which operates on the “honor system.” The policy is intended to provide team members with more flexibility to manage work schedules and personal
Paid Holidays
Paid Sick Days
Rightpoint has a Flexible Time Off Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Rightpoint offers pre-tax commuter and parking benefits for all team members.
Company Outings
Rightpoint hosts company outings Semi-annually.
Stocked Kitchen
Rightpoint has a very well stocked pantry with deliveries from Peapod 2x per week. We also have Cold Brew, Kombucha, and Beer on Tap
Happy Hours
Happy hours are hosted regularly throughout the year
Professional Development Benefits
Job Training & Conferences
Rightpoint offers support for ongoing training and support for job training and conferences.
Diversity Program
Lunch and learns
Rightpoint hosts lunch and learn meetings regularly.
Cross functional training encouraged
Promote from within
Mentorship program
Rightpoint's mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Online course subscriptions available
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