Client Services Coordinator

PRIMARY OBJECTIVE

One North is looking for a quick learner who is resourceful, self-sufficient and passionate about client service and technology. In the Client Services Coordinator role, your primary function is to provide client-facing support, including the planning, execution and day-to-day management of ongoing maintenance activities for multiple clients. You’ll set up an established project scope, estimate costs for the project and sketch out timelines. Typical activities include issue troubleshooting and documentation, answering questions related to client sites and providing basic functionality training as needed.  

RESPONSIBILITIES  

  • Serve as the first line of support for client trouble-shooting and questions.
  • Maintain project/issue communication internally and externally.
  • Develop a timeline and budget for ongoing implementation tasks, tracking actual task performance and costs against the plan.
  • Proactively identify and manage risks to client satisfaction.
  • Ensure the use of best practices and apply lessons learned from previous activities.
  • Schedule and manage the execution of any necessary deployments with the development team, including quality assurance testing and verification of any fixes on a staged environment before approving for live deployment.
  • Set project quality and performance standards, and perform functional-level quality assurance.
  • Participate in client-facing activities, such as status calls, and own updates and/or action items related to support.
  • Serve as the client team power user of the Content Management System (typically Sitecore or WordPress), and provide client training and troubleshooting as needed.
  • Partner with Account Managers to identify additional client needs and business building opportunities.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • 0-3 years of experience in a client-facing role
  • Timeline and scope management for small- to medium-sized projects
  • Previous experience working on rapidly developed technology projects in a small team setting
  • Experience with web-based applications (websites, apps, portals, minisites, intranets, etc.)
  • Demonstrated client management and communication skills
  • Strong written and oral communication and problem-solving skills
  • Familiarity with customer support tools like Zendesk, JIRA and Zoho a plus
  • Experience with Content Management Systems like Sitecore, WordPress and Keystone a big plus
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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • WordpressCMS
    • SitecoreCMS
    • HubSpotCRM
    • SalesforceCRM

Location

One North's office is located just off the Chicago Riverwalk at the corner of Wacker & LaSalle.

An Insider's view of One North Interactive

What projects are you most excited about?

I really enjoy working with “managed apps,” which keeps clients’ sites and applications the most updated. These projects enable me to get a variety of expertise in all the different platforms we support. I’m a part of all our clients’ implementations, which is challenging and rewarding, and enables me to work with all kinds of clients and teams.

Stephanie

Technical Lead

What makes someone successful on your team?

Employees are most successful when they connect our business goals to their personal growth and career goals. One North continues to evolve in a strategic way to develop quality solutions for our clients’ most complex business challenges, so we’re always looking for new ideas and approaches to solve problems.

Sarah

Manager, Talent Development

What is your vision for the company?

Our aim is to help our clients develop and advance their brands through digital strategy, brand & experience design and technology. Whether it’s helping our clients drive revenue, create stickier client relationships or attract, grow and retain talent, we are the glue that helps our clients engage their most important audiences.

John

CEO

How do you collaborate with other teams in the company?

I collaborate with other teams at One North by helping identify everyone's strengths. When we are able to trust each other and collaborate independently, we can do a lot of great things (really efficiently)!

Ryan

Front-end Developer

What are One North Interactive Perks + Benefits

One North Interactive Benefits Overview

Spoiler: it’s more than just swag (although, we have that too).

At One North, we recognize that our employees are more than just digital experience geniuses—they are regular people, too (with regular lives). That's why we've set up a generous employee benefit package to help them maintain a healthy work/life balance.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
One North offers an FSA benefit for health, dependent care, and commuter spending.
Disability Insurance
One North offers free short-term and long-term disability insurance for all full-time employees.
Dental Benefits
One North offers free dental insurance through Principal Financial to all full-time employees.
Vision Benefits
One North offers vision insurance through Principal Financial.
Health Insurance Benefits
One North's insurance through BCBS offers three plans: HMO, PPO, and HSA.
Life Insurance
Wellness Programs
One North offers a discount on monthly health insurance costs for employees who receive an annual physical.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Parking
Recreational Clubs

Additional Perks + Benefits

We recognize that our employees are more than digital experience geniuses – they are regular people, too (with regular lives). That's why we've set up a generous employee benefit package to help them maintain a healthy work/life balance. One North offers flexible health plans to fit your needs, including the option to choose from a PPO, HMO or Health Savings Account. We also offer Dental insurance, Vision insurance, Life insurance, Short & Long Term Disability insurance and flexible savings accounts.

One North's 401(k) plan allows employees to save for retirement through pre-tax contributions along with employer-matched funds for maximized savings potential. Employees are immediately eligible for this benefit, and the plan has no vesting schedule for both employee and employer contributions.

We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 3 weeks of paid time off in addition to sick time and company paid holidays.

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