Organization:

NowPow, whose name is a play on knowledge is power, is a women-owned and led technology business based on Chicago’s south side. NowPow’s multi-sided platform is a personalized community referral management solution that enables care professionals – social workers, physicians, justice workers – to manage and close the loop on health and social service referrals and also directly supports patients, members, and clients in their own self care. NowPow helps people get the care they need, whether they are managing chronic health and social conditions or just staying well.

Position Summary:

Position Title: Community Resource Specialist (CRS)

Reports to: Community Resource Team Lead

Supervises: N/A

Collaborates with: All Departments, most likely Customer Success and Implementation
 

Position Description:

Community Resource Spealists (CRS) play an essential role in creating the NowPow product, a robust inventory of searchable service information. CRSs conduct comprehensive research via web and phone with the businesses and organizations in the communities we support, working primarily in a contact center environment. CRSs may also be assigned special projects related to analysis and maintenance of our resource directories. Applicants will be required to take a computer and written skills assessment as well as a Caliper Assessment before consideration. Qualifying CRSs will demonstrate acute attention to detail, a willingness to problem-solve, a positive attitude, excellent communication (written and verbal) skills, and the ability to work as a member of a diverse team.

Responsibilities:

• Quickly build an excellent working knowledge of NowPow’s resource directory architecture: service categories, service types, algorithms, and SLS technology
• Communicate with community organizations to confirm and verify profile information via email and telephone while following specific protocols on content and style
• Meet and maintain daily production quotas of service information research and organization verifications
• Engage CBOs (community-based organizations) via phone and email to promote and encourage use of NowPow tools
• Take part in weekly department, team, and one-on-one meetings related to process and product improvement
• Participate in and lead process improvement projects meant to increase the effectiveness, quality, or efficiency of departmental processes
• Additional tasks as needed

Key Duties & Qualifications:

• Candidates must be detail oriented; experience with data entry preferred
• Experience using online and database resources required
• Ability to carefully read and occasionally edit descriptions of services such as food pantries, health insurance enrollment, etc. required
• Ability to write syntactically and grammatically correct sentences is required
• Advanced experience working with Microsoft Word, Excel, Outlook (and/or Google equivalents) and basic internet navigation and electronic communication skills required
• Prior experience with telephone interviewing/surveying greatly preferred
• Flexibility and ability to adapt to frequent procedural changes

Why NowPow?

We work at NowPow because we care! NowPowers are passionate about our mission and are excited about the opportunities and challenges we face. At NowPow, we cultivate a culture of collaboration and respect, where everyone is a valued team member.

Our people and our culture are important to us and make working at NowPow special. We invest in the self-care of our team and provide competitive benefits to support this. We celebrate our successes every week with a company-wide happy hour on Fridays and recognize those who went above and beyond in their work. Outside of work, we have fun through company events such as laser tag, ice skating and heading to the ballpark for beautiful weather and a baseball game – and look forward to being able to do so again!

We are looking for highly motivated and hard-working individuals to join our team and help us connect health care to self-care. Apply now to join our growing team!

Equal Employment Opportunity

NowPow is an Equal Opportunity Employer. NowPow evaluates applicants for employment on the basis of qualifications, merit, and work-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.