What We'll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re – consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring

A degree in computer science or related work experience

Experience and technical skills: 5+ years of professional experience with DocuSign applications, specifically SpringCM, which may include role assignment, system configurations, user support, testing, customer solution development, maintenance, and / or vendor managementl Or 5+ years experience working on Salesforce applications

Relationship Management and Ownership: Good organizational managing internal BAU requests and work load without constant supervision; partner with internal and external teams to deliver standard releases and upgrades, while minimizing the impact to end-users and also understand user system needs. Owning cases to see them through to completion/resolution.

Problem solving: Ability to quickly identify and resolve problems and to gather and analyze information skillfully, getting to the root cause; partner with external vendor and internal users as needed

Communication: Strong technical, analytical, and problem solving skills and excellent verbal and written communication skills. Ability to document processes, changes, quick reference guides and other written notifications.

Interpersonal skills: Must possess strong people skills and professionalism with the ability to maintain good working relationships with colleagues at all levels; must have a strong customer-focused attitude with the ability to listen, understand and respond quickly to customers

Impact You'll Make

Create and manage centralized BAU requests with internal process owners and interface owners. Prioritize the requests and deploy upgrades, changes in a compliant manner

Own the day-to-day support queue. Ensure user requests and incidents are handled in the most professional manner: quickly and accurately

Triage user issues with other internal TU teams for fast resolution

Aid in account and license maintenance, as well as day-to-day and year end maintenance and setup

Suggest and implement newer and more efficient practices to save time and improve user experience

Help coordinate and test upgrades and refreshes to the systems

Monitor system performance trends and identify potential issues

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