Customer Enablement and Training Consultant
What you will be doing:
Lumere is seeking a skilled trainer to maximize the impact of the customer training approach for our SaaS platform. In addition to leading in-person and remote training sessions for clients, the Customer Enablement and Training Consultant will be responsible for identifying and implementing new ways to scale the delivery of client-facing training using video, e-learning platforms, certification programs, and other approaches.
The ideal candidate will have excellent communication skills, a thorough understanding of adult learning theory (experience using ADDIE and Kirkpatrick’s models) and a passion for educating others and building training curriculums that drive results.
This role will require 30-40% travel to client sites. This position is based in Chicago, Illinois.
- Develop and maintain the client-facing training curriculum for all Lumere products
- Maintain client-facing training content that appropriately bridges product features with client use cases related to the effective use of evidence in product selection and effective interpretation of analyses to drive variation reduction
- Partner with other Lumere teams to integrate training content into the help center, marketing materials and user engagement materials
- Manage Learning Management System (LMS) and create SCORM-compliant courses
- Lead direct client trainings for implementing clients and those requiring ongoing education (in-person and remote); training sessions range from 1-1 to 30+ attendees of all educational backgrounds (Associates degree to MD, PhD)
- Establish a methodology and toolset for assessing the impact of client-facing training activities and content retention and identifying areas where additional training is needed to maximize client impact
- Partner with other Lumere departments to develop and maintain a certification and continuing education program for Lumere staff involved with client-facing training activities
- Bachelor’s Degree required
- 5+ years in developing and executing software training programs
- Must possess working knowledge of adult learning theory and higher-level learning evaluation models (i.e. Kirkpatrick's levels of evaluation, ADDIE)
- Experience in healthcare required, hospital supply chain, EHR training experience or nurse education a plus
- Experience designing SCORM-compliant courses for LMS
- Experience building training curriculums that support and drive effective change management
- Strong project management and organizational skills; ability to coordinate, prioritize and manage several projects at once
- Strong presentation skills - ability to bring high energy and thrive in front of a group
- Data gathering and analysis – proficient at working with data to review training evaluation reports and highlighting trends in the data
- Adaptability and flexibility - ability to create new ideas, try new things, and move quickly to help our team improve
Seeks the Frontier - thoughtful about using new tools and technology to increase the scale at which training can be delivered