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Customer Enablement and Training Consultant

| Chicago

What you will be doing:

Lumere is seeking a skilled trainer to maximize the impact of the customer training approach for our SaaS platform. In addition to leading in-person and remote training sessions for clients, the Customer Enablement and Training Consultant will be responsible for identifying and implementing new ways to scale the delivery of client-facing training using video, e-learning platforms, certification programs, and other approaches. 

The ideal candidate will have excellent communication skills, a thorough understanding of adult learning theory (experience using ADDIE and Kirkpatrick’s models) and a passion for educating others and building training curriculums that drive results. 

This role will require 30-40% travel to client sites. This position is based in Chicago, Illinois.

Responsibilities include:

  • Develop and maintain the client-facing training curriculum for all Lumere products
  • Maintain client-facing training content that appropriately bridges product features with client use cases related to the effective use of evidence in product selection and effective interpretation of analyses to drive variation reduction 
  • Partner with other Lumere teams to integrate training content into the help center, marketing materials and user engagement materials
  • Manage Learning Management System (LMS) and create SCORM-compliant courses 
  • Lead direct client trainings for implementing clients and those requiring ongoing education (in-person and remote); training sessions range from 1-1 to 30+ attendees of all educational backgrounds (Associates degree to MD, PhD)
  • Establish a methodology and toolset for assessing the impact of client-facing training activities and content retention and identifying areas where additional training is needed to maximize client impact
  • Partner with other Lumere departments to develop and maintain a certification and continuing education program for Lumere staff involved with client-facing training activities

Qualifications:

  • Bachelor’s Degree required
  • 5+ years in developing and executing software training programs
  • Must possess working knowledge of adult learning theory and higher-level learning evaluation models (i.e. Kirkpatrick's levels of evaluation, ADDIE) 
  • Experience in healthcare required, hospital supply chain, EHR training experience or nurse education a plus 
  • Experience designing SCORM-compliant courses for LMS 
  • Experience building training curriculums that support and drive effective change management
  • Strong project management and organizational skills; ability to coordinate, prioritize and manage several projects at once 
  • Strong presentation skills - ability to bring high energy and thrive in front of a group
  • Data gathering and analysis – proficient at working with data to review training evaluation reports and highlighting trends in the data
  • Adaptability and flexibility - ability to create new ideas, try new things, and move quickly to help our team improve 
  • Seeks the Frontier - thoughtful about using new tools and technology to increase the scale at which training can be delivered


 

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail

Location

Millennium Park in the summer, Kris Kringle Market in the winter, great restaurant options all year round...our corner of The Loop has it all!

What are Lumere Perks + Benefits

Culture
Volunteer in local community
Culinary Care
Friends outside of work
Eat lunch together
Intracompany committees
Affinity Groups, Sports teams, GrassRoots Environmental Group, Book Clubs, Manager Forums, etc.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Acme Co. also provides 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Summer hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Health and wellness initiatives: discounted gym membership, in-office yoga and meditation, variety of snack and beverage options, monthly catered lunch, and more! • Competitive compensation package (includes equity • Social events: Books and Brews, game nights, recreational sports leagues, team outings, fireside chats, and volunteer programs • Ongoing professional development and mentorship opportunities • Open and collaborative office environment, standing desks, beer and cold brew on tap, and casual dress

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