We deliver digital workflows that create great experiences and unlock productivity.

Customer Success Group Enablement, AMS Operations Program Manager at ServiceNow (Remote)

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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Based in the US, the Customer Success Group (CSG) Enablement, AMS Operations Program Manager will have the opportunity to; manage operations and execution of Americas based ILT programs (Instructor Led Trainings), be a trusted advisor to our AMS Enablement team, assess and align opportunities for global process improvements and efficiency. This individual will work hand-in-hand with global CSGE Operations peers and collaborate closely with local enablement team members to ensure successful execution of our ILTs and operational processes, and ultimately positive experiences for the field.
What you get to do in this role:
  • Be the designated Operations consultant to AMS Enablement team
  • Participate in AMS Enablement team cadences, providing global operations updates, assessing AMS Enablement operational needs and making recommendations
  • Be the Operations point of contact for AMS Enablement led or sponsored programs
  • Manage AMS program rosters and enrollments in our internal systems
  • Arrange virtual or in-person ILT logistics, such as zoom or conference rooms and catering for AMS regional programs
  • Be available for AMS Enablement led or sponsored trainings to greet facilitators or host webinars, where deemed necessary
  • Fulfill, track and prioritize AMS Enablement requests in our workflow platform
  • Assist local enablement team and field managers with analytics requests in our readiness platform
  • Make recommendations and provide efficient solutions for consolidated AMS views of regional annual enablement plans, enablement requirements and priorities from field leaders

  • Provide project management for CSGE Operations led and owned processes
  • Identify areas for improvement and make recommendations to increase global efficiency
  • Support aspects of our annual (internal) Sales Kickoff

In order to be successful in this role, we need someone who has:
  • 5 years of experience in events or training support roles
  • Project management education, frameworks, principles and tools, including the ability to meet or exceed deadlines/timelines, balance multiple priorities, and thorough attention to detail
  • Proficiency with Microsoft Office (Excel, PowerPoint and Outlook)
  • Experience with SharePoint
  • Experience with Learning Management Systems
  • High degree of initiative both working independently and as a team
  • Ability to share ideas, promote innovation, and contribute to collaborative efforts
  • Ability to use professional discretion and communication skills
  • Strong aptitude for troubleshooting
  • *15% travel

*As returns to the office plans permit.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

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