Director Commercial Solutions Consulting at KAR Global

| Chicago
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We are fast-paced, forward thinking and driven by data. We are accelerating the used car industry. We are looking for creative, talented, hard-working individuals to join us. Buckle up. It’s going to be a great ride. Based in Chicago, DRIVIN is accelerating the used car industry by bringing data and technology together in a spectacular, first-of-its-kind fashion to help dealers acquire the right cars, at the right price, right now. We are committed to delivering data-driven solutions with a high-touch, personalized level of service to each of our clients. We are looking for people that will help us create a culture that is exciting, empowering, motivating and challenging. Are you interested in learning more?


Job Summary:  The Senior Director of Commercial Solutions Consulting will serve as the client facing subject matter industry expert for Commercial Solutions.  This includes understanding the competitive landscape, market dynamics and trends, voice of the customer and data solution gaps, as well as opportunities for the respective markets.  This role balances strategic collaboration with hands-on day-to-day tactical implementation and management.


Responsibilities and Duties:

·       Support ESD(s) and engage with KAR commercial sellers on business analysis and platform performance to identify problem statements and potential solutions.

·       Work closely with data scientists, software engineers and product managers to gain a unique end-to-end perspective of our data platforms and help model potential solutions for key clients.

·       Working with the sales organization, obtain client acceptance for deliverables defined in the contract.

·       Work closely with customers and internal teams to determine the requirements, scope and plans for implementation of solutions.

·       Serve as a trusted advisor and thought partner for senior business leaders within our clients’ organizations.

·       Work with and support in the development of joint program plans that ensure the successful adoption of solutions.

·       Manage relationships with clients for the duration of engagements and continue to act as the SME and point of contact when escalation is required for post-production support.  This will include managing the expectations of and communication with the client, proactively identifying and managing client-side risks, and helping coordinate internal teams to provide solutions.

·       Monitor and report on progress and facilitate adjustments as needed and when requirements evolve.

·       Support the development of proposals for follow-up engagements.

·       Manage, coordinate and achieve analytics and data aligned sales successes in target markets and with target customers by leveraging the company portfolio to the largest extent possible.

·       The above duties are not meant to restrict initiative, but rather to define minimum activities. These duties may be altered to suit the needs of the company as needed.


Educational Requirements and Qualifications:

·       Bachelor’s degree required; Master’s degree preferred.

·       Minimum twelve (12) years of automotive business experience, ideally with a mixture of OEM, captive finance or ancillary corporate environment experience. 

·       Has extensive experience identifying, building relationships with, and successfully selling to C-level or business line leaders or equally influential economic buyers within business operating units.

·       Previous experience implementing and delivering growth strategies across multiple stakeholder teams.

·       A self-motivated learner and builder with strong customer focus and obsession with quality

·       Previous experience developing and implementing a formal end-to-end product lifecycle management process.

·       Ability to translate business strategies into product design, roadmaps and specifications.

·       Must be able to drive the interaction with internal business partners to define, design and develop solutions for the customer.

·       Demonstrate a passion for driving frictionless use of data to solve new business problems.

·       Excellent written and verbal communication skills; strong interpersonal skills; active listening and a collaborative work style.

·       Adjusts well to situations (i.e. different management styles, new methods, systems and processes) and changing priorities with the business and the marketplace.

·       Goal, metric and results-oriented, with the ability to establish a strong sense of responsibility, accountability, and enthusiasm among the teams with which he/she interacts.

·       Must be proficient with the Microsoft Office suite of products and have the ability to learn all required business systems.

·       Working understanding and familiarity with quantitative methods and their business application 


Physical and Visual Requirements:

Position requires walking, sitting, standing, and driving an automobile for extended periods. Position involves training and reporting at multiple locations.  Daily review and preparation of automated or manual reports using pen/pencil, calculator, or keyboard is required.


Environmental - Atmospheric Conditions:

Varying climates, weather conditions, and walking surfaces, inside and outside. Occasional exposure to fumes, odors, gases, compounds or dusts endemic to auto industry. Travel is required and mode of transportation varies: typically automobile, airplane, or public conveyance.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • DojoLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • TorchFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM


Our Chicago office is located in River West on the North Branch of the Chicago River. We have free shuttles to major train stations and CTA lines.

An Insider's view of KAR Global

What's something quirky about your company?

Our culture is more like a family than colleagues. One of my favorite aspects about this office is our Parents-designated Slack channel—an online team collaboration site. It is a great reminder we aren’t just employees, but we can be moms and dads at work, shamelessly sharing fun stories about our personal lives.


Senior Product Manager

What's the biggest problem your team is solving?

KAR Global’s DevOps teams are always solving unique problems, but tackling complexity is the real challenge. We’ve found that meaningful solutions come when we don’t focus on fighting fires reactively and instead work collaboratively on building proactive frameworks and implementing forward-thinking processes.


Jr. DevOps Manager

What does your typical day look like?

We start the day with a 15-minute huddle to talk about progress from the day before, the day’s plan and barriers to success that need to be addressed. This gives us a clear understanding of our priorities for the day. Our teams are dynamic, so every member of our project team works together each day to discuss design approaches and share ideas.


Lead Backend Engineer

What are KAR Global Perks + Benefits

Volunteer in local community
KAR Auction Services gives every full-time employee a day with pay to volunteer with your favorite cause.
Friends outside of work
Eat lunch together
Intracompany committees
We have both a local culture and company-wide wellness committee.
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Health Savings Account (HSA) also available for employees enrolled in KAR medical plan. Both individual and dependent FSA's available to everyone.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
The annual employer contribution to HSAs is $750 for employee only coverage and $1,500 for family coverage. Contributions are prorated based on hire date.
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Offering free weekly virtual workouts courtesy of River North Gym that are also available on demand after they take place.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 4 weeks of parental leave pay (full wage replacement) for employees within 6 months of the birth, adoption, or placement of a foster child.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
We partner with River North Gym to provide employees complimentary physical fitness options (virtual and onsite), as well as several sessions of 1:1 training with a health coach.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications