Director, Global Technology USA - Restaurant Solutions

Job Description



McDonald’s goal is to be a modern, dynamic burger company delivering a contemporary customer experience. Customers are expecting new and exciting experiences and services that are easy to use and seamlessly integrated into their daily lives. In response to this consumer driven trend, McDonald’s has integrated a global digital commerce platform with the traditional restaurant POS to enable sales growth and connect more personally with McDonald’s customers. 

Restaurant technology plays an important role in restaurant operations. Tighter integration and timely data sharing across the various ordering channels will enable more personalized customer experiences.

Position Description

The Director of Restaurant Solutions within Global Technology USA is accountable for the long-term strategy and current releases of Point of Sale (POS), customer self-order kiosk, and Restaurant File Maintenance (RFM) platform implementations in support of all 14,000+ US McDonald’s restaurants. While US customers are the primary focus, a global mindset is required to realize cost efficiencies and maintain compatibility over time.

You have an appreciation for McDonald’s 24x7 business cycle. This person will make strategic business decisions to improve short-term uptime and long-term brand building, minimize support needs by systems failing gracefully, and enable a reasonable hardware reinvestment cycle.

Key partners include US Owner/Operators, internal business areas such as Operations, Digital, Global IT, Marketing, Legal, and many others. Close partnership with strategic partner Capgemini is critical. 

This leader orchestrates between the Project Management Office and Senior Project Managers across multiple disciplines to track progress against planned dedications and collectively adjusts program plans to ensure effective completion of dedications. You will utilize effective governance and change management disciplines to help plan, sequence business initiatives, and assess the impact of changes to the US strategy or priorities on the technology plan. 

A key responsibility is instituting McDonald's Project Management standards and standard methodologies to ensure programs are delivered on time, on budget, and with the capabilities committed in the project charter. 

You will be results and measurement driven, strategic, an exceptional communicator, and exhibit partnership and influencing skills that develop a reciprocal and continuous improvement environment. You will also be recognized for your ability to attract and develop top talent for the leadership pipeline.




Responsible for: 


   US Restaurant Solutions Release Plan - Through partnering with other McDonald’s disciplines, define the 3 Year Release Plan for US McDonald’s restaurant technology, including POS, kiosk, and RFM. Maintain tight alignment with Operations, US Digital Technology and Global Technology plans. 


   Execution - Execute to the restaurant technology release plan by leading localization and implementation of the individual technology components.


   Operational Support - Ensure processes are in place to support the 24x7 operational needs of these technologies.


   Business Relevance - Evaluate the economic viability, high-level business case, and funding model for US restaurant technology initiatives.


Minimum Requirements


Position Requirements: 


   Bachelor’s Degree in Information Technology or Business with related experience, MBA a plus. 


   15 years overall IT experience with significant experience in a cross-functional Project Management function.


   Shown success leading large projects/project teams through effective planning, communication, presentation, and social skills.


   Confirmed understanding of the software development life cycle & methodologies and well versed in multiple project management standard methodologies.


   Building and sustaining individual and team relationships 


   Project management disciplines including project and resource planning, change management, risk and issue management, project reporting including project financials


   Adapts readily and leads program and Director teams effectively through changing priorities


   Stays aligned among partners and exhibits a strong level of decisiveness in a timely manner


McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.


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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • CustomLanguages
    • jQuery UILibraries
    • ReactLibraries
    • CustomLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CustomFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • RedisDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • CustomDatabases
    • CustomAnalytics
    • CustomDesign
    • Custom Management


In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.


Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.


Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere


Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!


Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care.
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
We offer Dependent Care Spending Accounts where you fund the accounts with pre-tax contributions.
Generous Parental Leave
We offer a variety of parental leave: paid parental leave, maternity leave, adoption leave, and unpaid paternal leave.
Flexible Work Schedule
We offer summer hours (short Fridays) from May through the end of September!
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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