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Director, Implementation

| Chicago

A unique opportunity to join one of Chicago’s fastest-growing startups that is reshaping the logistics industry. We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers while scaling a team.

As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.


  • Directly manage, coach, motivate and mentor a team of individual contributors by providing implementation leadership to foster team level collaboration, productivity, efficiency and agility
  • Responsible for the successful execution of the customer deployments with new and existing customers
  • Support team to clear roadblocks on customer projects, acting as point of escalation internally and externally
  • Partner with existing Implementation leadership to grow strategy, vision and capabilities of team.
  • Act as project sponsor on set of implementations
  • Collaborate cross-functionally to support team in delivering best in class solutions
  • Responsible for shaping and driving implementation team growth and strategy
  • Collaborate with and train consultants on best practices, internal tool usage, roadblock mitigation and process improvements
  • Contribute to the continued improvement of the organization’s deployment procedures
  • Ensure all projects are properly scoped, identifying risks and partnering internally and externally to ensure alignment for project success.
  • Active participant in growing best practice offerings, develop documentation and sharing knowledge with internal and customer teams
  • Plan, delegate, and track task assignments to team members
  • Plan, track and report on team resource capacity and utilization


  • 3+ years’ experience in direct people management
  • Ability to define and track metrics that give insight into team productivity and velocity
  • 8+ years experience in customer-facing consulting
  • Bachelor’s or Master’s degree in Business, Computer Science, Engineering, or related industry
  • Superior presentation skills; experience with presenting to C-level Executives
  • Proven track record of driving successful implementations with enterprise clients
  • Strong leadership skills; ability to lead group of diverse individuals in a high-performance team
  • Excited to work in a face-paced, agile environment
  • Excellent critical thinking skills and analytical skills to determine root causes and develop solutions
  • Proven ability to foster cross-functional relationships to drive organizational improvement and operational growth
  • Advanced understanding of Project Management concepts and methodologies
  • Ability to travel up to 25%

Learn more about us HERE

FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Global 1000 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes, including truckload, LTL, ocean, rail, intermodal, last mile and parcel. The platform is optimized for mobile and equipped with market-leading end-to-end security.

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Technology we use

  • Engineering
    • RubyLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • SQLiteDatabases


Modern office space with panoramic views of downtown Chicago. Located in the Ogilvie Transportation Building, that's connected to all of downtown!

An Insider's view of FourKites, Inc.

What are some social events your company does?

The team at FourKites makes sure to take time to get a little competitive. Happy hour at SPiN allowed the teams to bond over snacks, libations and some fierce ping pong skills.


Talent Manager

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.


Manager, Carrier Operations

How has your career grown since starting at the company?

I started with FourKites as executive admin support & office manager. Several months into the role, I discussed growth opportunities with my manager and expressed an interest in moving into the HR function. The company supported my growth by sponsoring my SHRM certification and at my 1yr anniversary, I officially transitioned into a HR role!


HR Manager & Office Manager

What are FourKites, Inc. Perks + Benefits

Friends outside of work
Eat lunch together
Intracompany committees
FourKites has the "Fun Committee" to help create new happy hour ideas, spirit weeks, summer and winter parties, new swag ideas and co-ed sports teams.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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