Director, Integrations

| Chicago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. 
In this role you will lead our rapidly growing Merchant Integrations Team and will be tasked with supporting our merchant partners as they integrate with and expand how they use Affirm. The Integrations team is made up of Technical Account Managers, Integration Engineers and Support Engineers, and is part of our Engineering organization. The team works closely with Sales and Client Success, and is responsible for the technical success of our merchants throughout the entire post-sales lifecycle (integration, maintenance, expansion). 

You will:

  • Manage and mentor a group of senior and experienced Enterprise Technical Account Managers
  • Be responsible for rapidly scaling the size and impact of this team by recruiting additional team members to our offices in San Francisco, New York and Chicago
  • Improve client happiness with the integration process and improve the team's efficiency at the same time :-) 
  • Foster a culture of world-class relationship building
  • Our partners should be gushing about how pleasant it is to work with our team
  • Set a bar for technical excellence. You will be evaluating new hires on several axis, including their technical capabilities, handling escalations, and be seen as a technical expert by our partners
  • Be a strong internal advocate for our merchants, working cross functionally to make sure their highest priorities are being met

What we are looking for:

  • At least 10 years in b2b customer facing technical roles with significant management experience, including at least 2 years as a manager of managers.
  • Proven ability to evaluate and develop successful leaders within your organization.
  • Successful track record in recruiting client-facing engineers (Technical Account Managers, Solutions Engineers, etc). 
  • A great relationship builder who has the ability to quickly establish credibility and build rapport with our partners’ engineers, product managers and other technical stakeholders.
  • A fantastic communicator, both when advocating for customers internally and advocating for Affirm externally.
  • A strong engineering background in web development technologies.
  • Bonus: Experience providing solutions to e-commerce or in-store retailers.

At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can learn more about our D&I efforts here.
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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • Google AnalyticsAnalytics

An Insider's view of Affirm

What's something quirky about your company?

1 - In the early days, the sales team would strike a loud gong whenever they signed a deal, our engineering release emails for new features paled in comparison. One day an engineer brought in his tuba and in that moment, the deploy tuba was born, thoroughly one-upping the sales-gong. Now, several years later, tuba emojis are a company staple.

Sam

Senior Staff Software Engineer

What kinds of technical challenges do you and your team face?

The integrations team interacts with many other teams across GTM, Ops, and Engineering. It's one of the best parts of being on this team because it makes the work we do varied and interesting. I'm most excited about working with those teams to define the right amount of process and ownership so that we are as productive as possible.

Yoav

Manager, Strategic Integrations

How does the company support your career growth?

One of the greatest things about working at Affirm is that everyone around you is invested in helping you to learn and grow. I have been so impressed by the support and encouragement I have received from everyone across the company in taking on new projects and exploring different areas of the business outside of my day to day.

Elizabeth

Account Executive

What are Affirm Perks + Benefits

Affirm Benefits Overview

- Lead a healthy life: Generous coverage for health, dental, vision, life and disability insurances for you and your dependents.
- Learn and grow: We offer a significant stipend toward your personal career development.
- Be there when it counts: Take care of your loved ones with our parental leave, and find support at the office with our dedicated Mother's room and [email protected] Employee Resource Group.
- Take Time Off: We offer generous paid time off so you can always be at your best.
- Eat well: We cater meals daily
- Commute carefree: We subsidize the cost of transportation for you getting to and from work.
- Feel invested: We offer meaningful equity so you have ownership in what we are building.
- Get active: You can apply our monthly wellness stipend toward fitness classes and memberships.
- Know the product: We offer a monthly stipend for purchases with Affirm.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $250 for glasses and contact lenses.
Health Insurance Benefits
Acme's health insurance policy covers up to 95% of out of pocket expenses.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Monthly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
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