Job Description

McDonald’s goal is to be a modern, progressive burger company delivering a contemporary customer experience.  Customers are expecting new and exciting experiences and services that are easy to use and seamlessly integrated into their daily lives.  In response to this consumer driven trend McDonald’s is launching a global digital commerce platform that will enable us to grow sales, guest counts, and communicate more meaningfully and personally with our customers. 

Restaurant technology already plays a critical role in restaurant operations.  Digital technology is playing an essential role as a customer connection channel in addition to facilitating restaurant transactions. 

Significant digital investment allows McDonald’s USA to deliver new services and experiences for our customers.  The introduction of a digital technology platform provides a modern intuitive ecommerce sales channel, offering online ordering, personal offers, and home delivery.  From a customer perspective, they will be able to download an iOS or Android app that allows them to register their details with McDonald’s to receive targeted offers, view restaurant locations, services, and menu details, facilitate loyalty, and place orders for pickup or delivery.

The US IT Digital Solutions team is looking for a skilled senior project manager to assume responsibility for the development, localization, and implementation of the digital product suite – GMA, eCP, middleware, OCE, CIM, FD payment platform, and more. 

Responsibilities

Responsibilities

·US IT mobile program management

·Maintain initiative roadmap, schedule, and dependency relationships

·Create frequent program communications

·Conduct regular meetings with initiative project managers & cross-functional teams

·Represent the US IT mobile program in cross-functional meetings 

·Escalate issues from project managers

·Align with PMO

·Align with other US IT Program Managers for consistency of processes, escalation, and reporting 

·Budget creation, tracking, reporting

Technical product ownership

·US GMA program accountability

o   GMA daily operations

o   email offers

o   web offers

o   oversight of 24x7 VIP support issues

·Apply project management practices to facilitate on-time and on-budget delivery of multiple interdependent initiatives relevant to US business objectives 

·Maintain knowledge of each initiatives' milestones, from mobile-specific requirements definition to testing, integration, pilot, and deployment

·Align with US data & omni-channel teams

·Work with Corp IT architecture and US IT teams to ensure end-to-end integration across products (mobile, POS, backoffice, reporting)

Project management

·Act as project manager for certain initiatives within the program

·Align with project stakeholders

·Report project status into the program 

People management

·US IT mobile team organizational structure 

·Day-to-day management 

·Work with director to allocate people resources to projects

·Prioritize workstreams to meet business expectations

·Maintain relationships, set resourcing and expectations with DAP, US QA, US digital COE, and US L3 Mobile support

·Maintain relationships with core product teams

Stakeholder management

·PMO, Corp IT, US Digital, Corp Digital, USORT, Consumer Insights, Marketing, GMA development vendor, and the US Owner-Operator Restaurant Technology Board’s Customer Experience subteam

Success in this role requires an appreciation of the 24-hour restaurant business day, essential to understanding customer needs and the environment in which customers and crew interact. 

The ideal candidate has a proven track record of prioritizing and delivering multiple successful solutions, planning complex projects, effective organizational skills, and communication expertise complimented by a strong technology background and understanding of McDonald's business.

Although based in Oak Brook, IL, occasional travel will be required.

Minimum Requirements

Role Requirements

Required

·4+ years Project Manager experience

·10+ years professional work experience

·Strong verbal and written communication skills

·Solid understanding of the software development lifecycle

·Customer service focus and empathy for 24x7 business cycle

·Ability to cultivate and maintain strong working relationships

·Ability to assemble and clearly communicate technical information to all levels of the organization

·Desire to thrive in a fast-paced, often changing, and sometimes ambiguous environment

·Ability to balance multiple competing priorities successfully

·Ability to understand and manage complex technology solutions

·Passion for mobile customer experience

·Energetic, enthusiastic, organized, and customer-focused with a strong attention to detail.

·Desire and ability to build strong, cohesive relationships at all levels of the organization – up, down, and across

·Self-driven leader who actively works to remove barriers to achieving results

·Demonstrated technical acumen

·Bachelor's Degree in IT or business with related experience 

Preferred

·McDonald's business experience / restaurant experience

·Mobile or digital experience

Knowledge of McDonald's POS, cashless, backoffice, and other restaurant technologies