Engagement Manager

| Remote
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Fusion's Engagement Manger plays a key role within our Professional Services team. This role works directly with our clients and delivery team to ensure quality deployments of solutions built in the Fusion Framework®, built on the Force.com cloud platform.

This role, which interfaces with client executives, client project managers, developers, and Implementation Consultants focus on the following outcomes:

  • Maintain team effectiveness and efficiency by defining, delivering, and supporting customer projects
  • Successfully complete projects with high quality by coordinating resources and timetables with internal and external stakeholders
  • Effectively manage the project budget and know when to communicate scope creep and issue scope changes if required.
  • Recommend strategies, policies, and procedures by evaluating project outcomes, identifying problems, evaluating trends, and anticipating staffing requirements.
  • Document and/or translate client requirements, use cases, or requests for system configuration
  • Help achieve financial objectives by forecasting requirements, analyzing project needs and completing corrective action
  • Maintain quality service by establishing and enforcing organization standards

Knowledge, Skills, and Abilities

  • Bachelor's degree or higher in Business, Communications, or Project Management
  • 3-5 years of experience working with external clients on multiple projects
  • Ability to work on multiple projects simultaneously
  • Fast learner and comfortable working in a fast pace working environment
  • Excellent problem-solving skills and ability to deal with ambiguity
  • Strong financial acumen as it relates to managing project budgets
  • Innovative thinker, collaborative partner who is highly organized, with strong presentation and reporting skills is recommended
  • Demonstrated knowledge of project delivery methodologies and tools including agile
  • Ability to be a self-starter, working independently and as part of a team, especially remotely
  • Experience managing teams of technology professionals of varying skill levels
  • Proficient in translating business and technical requirements across internal and client groups and communicating with client managers, directors, and VPs
  • Planning and managing projects to maximize team productivity and efficiency
  • Strong professional written and verbal communication skills as well as strong conflict resolution and negotiating skills
  • Salesforce.com or Force.com experience preferred but not required
  •  Ability to travel up to 25% of the time when permissible

Fusion Risk Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ApexLanguages
    • D3JSLibraries
    • ReactLibraries
    • Google AnalyticsAnalytics
    • PardotAnalytics
    • TrelloManagement
    • SalesforceManagement
    • DocuSignCRM
    • SalesforceCRM
    • GongCRM
    • ZoomInfoLead Gen

Location

You can't beat the location! Our building is connected to Oglivie Station and is across the street from the Madison St. exit of Union Station.

What are Perks + Benefits

Benefits Overview

In addition to the basics such as medical, dental, and vision insurance; FSA and HSA options; commuter benefits; and 401K matching with no vesting period, we also offer monthly partial cell phone reimbursements, a wellness program, and fitness subsidies, paid volunteer time, parental leave, and more! We also offer flexible scheduling and the ability to work remotely.

Our cultural and professional development groups are employee-led, voluntary workplace networks that help foster a culture of community, including three Employee resources groups (Black/African-American; LGBTQ+; and Women), a volunteer committee, and our social activities squad. Even while working remotely, we have maintained fostering connections through virtual events such as lunch n’ learns, happy hours, and live concerts.

We have given special options and offerings during the COVID-19 pandemic in 2020 including extra paid time off, educational resources for all employees, and parental subsidies.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Fusion's social committee, which plans employee events, and Fusion Cares, which organizes community-focused give-back events, are just two ways employees can contribute to building Fusion's culture.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity Employee Resource Groups
Our Employee Resource Groups are voluntary workplace networks that are employee-led. They foster a diverse, inclusive workplace aligned with the organization's mission and values.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
We offer home office stipends for necessary office supplies in order to promote a more efficient at home workspace.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
We allow our employees to participate in tours of duty within other parts of the organization to build their skills
Promote from within
Paid industry certifications

Additional Perks + Benefits

We seek to foster a supportive and nurturing environment and are proud of our collaborative, open culture! As a fast-growing company, we are dedicated to growing with our employees and adapting to the evolving workplace.

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