Experience Strategy Domain Lead

| Chicago

In a nutshell:

At your core, you are a storyteller - a weaver of elegant and punchy narratives that make even the most jaded executives pause and reconsider everything they think they know about their consumers. You can do this effectively because you’re an empathetic, design-minded consultant who thrives in strategic business conversations.

But you’re not distracted by business needs at the expense of the consumer; in fact, it’s your understanding of people that makes your business and technology consulting better than anyone else. You get to the heart of the human problems behind every business, operational, or technical solution. You zoom out and zoom in as you reframe challenges your clients face, exposing new opportunities in the process. Where clients see monumental challenges, you relish the opportunity to show them exactly how they might win.

You’re insights-driven, exposing patterns and connecting dots that would otherwise remain disparate. You recognize assumptions. You model and envision futures for others to see; you form the narratives that help people see themselves in those futures. Although you may not be a pure quant, you have a strong sense of exactly how the experience-driven lens you apply to complicated business problems can be enriched with data.

In fast-moving, cross-disciplinary teams, you are a mature, well-balanced voice of direction and initiative who can orchestrate the right talent where it is most effective and appropriate. Yet, even as you provide others direction, you are a servant-leader who ultimately likes to roll up your sleeves and get things done. You don’t create documents and prototypes for the sake of producing them (though you’re certainly adept in those skills); instead, you focus on efforts that move the conversation forward.

Above all, you are a digital native who lives at the leading edge of emerging technological change, undeterred by ambiguity and hungry to create certainty and value for your clients.

If this sounds like you, we’d love to meet.

Why is this role important for Nerdery’s work?

The Strategy Practice at Nerdery - where this role resides - dwells at the constantly shifting overlap of business value creation, experience centricity, and emergent technology. With the breakneck pace of digital innovation, our clients face new and distinct challenges on a daily basis and they are constantly looking to generate new value through technology. However, without the lens of an experience strategist, digital business efforts risk losing out on a critical part of business design - and it’s a gap that can cause complex and expensive enterprise projects to miss the mark completely.

Why Nerdery?

Nerdery is a digital business consultancy moving through one of the most exciting phases of growth in its 17-year history. We are like digital mammals in the age of legacy dinosaurs. Our organization is designed to match modern clients’ need for an end-to-end partnership that deeply understands business, consumers, and technology. We meet our clients wherever they are in their digital journey and immediately accelerate them through common roadblocks and into new areas of value that help them rise above their competitors. Our teams move seamlessly from strategy to design, all the way through technology, enabled by a top-class delivery organization. That means we can not only co-create the innovative ideas companies need in order to win in this new economy - but we can actually build them right in-house without any discontinuity whatsoever.

Once here, you will:

  • Author compelling pitches for our most ambitious clients.
  • Develop and manage a team of strategists whom you will mold to be the best advocates of consumer-centric business strategy in our market.
  • Leverage your peer leaders in business consulting, insights strategy, and product innovation to produce new offering models.
  • Build a thought leadership platform for your domain and author industry insights, POVs, whitepapers, and other thought collateral.
  • Collaborate with clients to understand their business challenges and opportunities and to help identify and prioritize their near and long term goals.
  • Partner with various designers to create new and evolve existing digital services or products in ways that foster strategic business growth.
  • Use discovery-driven planning and financial modeling to explore the business model possibilities behind design concepts and to shape and influence their design.
  • Design business models that enhance and extend consumer experiences.
  • Work with our Insights Domain to translate business data and concepts into actionable insights for the Nerdery team (and community).

Relevant experience and mindset:

  • A Masters in Business is a plus, but regardless of academic qualifications, you should really live at the intersection of human experience, technology and business with progressive growth in leadership and a minimum of 10 years of industry experience.
  • You should have an experiential DNA - a sort of thinking that is Characteristically 'you' which you’ve come to be known and respected for demonstrating in your past roles
  • Successful candidates will combine rigorous acumen across many of the following areas, along with world-class depth in one or two: Product Development, Product Experience, Start-ups, Marketing (Product or Brand), Organizational Process, Operations, Finance, Technology, and Experience.
  • Great team leadership is a must. You should be an awesome boss with a stellar track record of growing quality consultants under your watch.
  • Operational experience in or a deep understanding of taking offerings to market and scaling, whether as an entrepreneur or intrapreneur.
  • Familiarity with project management tools and Agile Development.
  • Demonstrated fluency with the human-centered design process and an ability to work in multidisciplinary design teams.
  • Experience in a client-service or consultative role which might include management consulting, creative services, design, finance or operations.
  • Outstanding verbal and written communication skills.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • HTML/CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • FlexFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • SymfonyFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • Adobe XDDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • MiroManagement
    • DrupalCMS
    • WordpressCMS
    • CraftCMS
    • SalesforceCRM
    • gmailEmail

Location

Our company is located in the booming West Loop. We are close to the Blue Line Halsted stop, have nearby paid parking, and a bike room.

An Insider's view of Nerdery

How do you collaborate with other teams in the company?

All efforts are collaborative and the project is a partnership between Nerdery and the stakeholders. It's invigorating to see how committed everyone on my team is to the success of the project. The people here approach problems with a contagious enthusiasm every time I hop off a call, I'm pumped to tackle whatever challenge is on my plate.

Qymana

Software Engineer (PHP // Drupal)

What makes someone successful on your team?

Passion, listening, & communicating your ideas.
-Passion because we work with people who want projects & clients to succeed & push boundaries towards greatness.
-Listening because it allows us to engage & learn from others.
-Communicating your ideas because collaboration is what allows us to solve problems & add value to our projects & one another.

Joy

Senior User Experience Designer

What is your vision for the company?

My vision for Nerdery is that as we invent a future that works better for all, we are also building the capabilities of our Nerds and that we deliver exceptional client value. I want to be a company that produces results that much larger companies would envy.

Joe

Chief Technology Officer

What are Nerdery Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Short term disability coverage is paid at 100% of an employee's salary.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Nerdery provides up to 12 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 20 and 30 days per year of paid time off based on years of service.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Paid industry certifications

Additional Perks + Benefits

We encourage our team to celebrate their inner Nerd, come as they are and bring their own uniqueness to contribute to Nerdery culture. On top of what is listed above, Nerdery sports a hockey team, hosts a Magic: The Gathering tournament, and supplies board games and Legos among other fun activities. As part of the Chicago technology community, Nerdery hosts meetups in our large gathering space, Town Square, as well as Nerd Therapy sessions where we invite guests to hear from a panel of experts on tech-related topics, network, and more. Each Friday we reflect on the week and celebrate accomplishments at our team “Bottlecap” events.

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