Implementation Analyst at bswift

| Chicago
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Job Description

bswift is currently seeking experienced Analysts to join our growing team. Our Analysts will assist in helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.
 

Fundamental Components

Responsibilities include, but are not limited to:

  • Building client sites (including: benefit plan rules, details, prices, text and documents)
  • Testing client sites to ensure proper functionality and quality
  • Conducting regression testing to discover software enhancements or needs
  • Importing data into our system as needed • Prepare employee and employer communication documents
  • Triage client tickets and/or questions (email and voicemail) and provide next response time
  • Auditing system data from various sources; produce reports providing summary and details surrounding the audits
  • Assisting in our call center through answering phone calls from specific clients and their employees 
  • Resolving data discrepancies between bswift and external vendors: insurance carriers, Third Party Administrators, and payroll/HRIS systems
  • Billing tasks, which include: generating invoices, posting payments and reconciling receivables
  • Assisting with ad hoc client projects as needed and assigned

 

 

Background Experience

 

  • A minimum of a Bachelor’s Degree
  • Proficiency in Excel is a required
  • 2-3 years of professional client facing experience within in analysis and data management
  • Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
  • Must possess a drive for success and growth within a professional career
  • Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
  • High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
  • Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
  • Strong customer service orientation
  • Must possess a passion for teamwork, client service and reaching business results through problem solving

 

 

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