Implementation Consultant IV - Lumere at Lumere, a GHX Company

| Chicago | Remote
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Description

 

About Lumere:

At Lumere, we are clinicians, researchers, engineers, analysts, marketers, and strategic thought leaders focused on one mission: helping hospital leaders and physicians deliver the highest quality, most efficient care by uncovering and eliminating unwarranted care variation and unnecessary costs - specifically related to device selection and utilization. 

Our vanguard approach? Partnering with health systems to ensure that care delivery choices are always backed by data and guided by evidence, device costs are justified by clinical outcomes, and doctors and hospital leaders have access to the right insights and analytics to make the best care decisions for every patient. 

We are a customer-oriented company. We provide a white glove implementation experience, offering not just technical setup, but a robust change management curriculum focused on helping supply chain teams evangelize evidence-based decision-making across their system. Our implementation project managers wear many hats including customer advocate, technical data setup expert, deadline and project plan owner, and risk mitigator. No two implementations look the same because no two clients operate exactly the same. For that reason, we pride ourselves on building custom onboarding plans unique to each client’s goals so they can get the utmost value from their partnership with Lumere.

What you will be doing:

At Lumere, we are constantly evolving our implementation approach to better meet the needs of our customers. As an Implementation Consultant IV, you will be responsible for directly managing client relationships and onboarding workstreams from sales hand off through implementation completion for all Lumere solutions. You will also support client-facing projects outside of implementation on an as-needed basis.

Ideal candidates will exhibit excellent communication skills, be highly organized, have 4+ years of previous project management experience, and demonstrate the ability to drive both internal and external stakeholders to deadlines. Experience working in a healthcare provider setting is preferred.

This role typically requires 30% travel to client sites, but travel during the COVID-19 pandemic has been halted to ensure the safety of our employees and customers. This role will report directly to Lumere’s Director of Client Services.

Responsibilities:

Manage multiple Lumere solution implementations in parallel, end-to-end, including:

  • Serve as the main point of contact for new Lumere clients, working directly with director and VP-level leaders at hospitals and health systems to understand their priorities and implement Lumere solutions to meet their goals.
  • Establish implementation project plans based on Lumere best practice and client priorities and communicate implementation progress to both internal and external stakeholders.
  • Recognize potential and expected client implementation roadblocks and effectively escalate issues to internal and external stakeholders.
  • Build effective client-facing relationships to identify appropriate external stakeholders for various aspects of implementation (technical, process flow, user adoption, etc..
  • Become knowledgeable on common hospital supply chain topics, including:
    • Hospital value analysis and strategic sourcing strategy and processes
    • Evidence-based device selection methodologies and approaches
    • Care redesign and clinical variation reduction processes
  • Manage internal and external data extraction and IT setup processes and liaise between clients and internal data and IT teams to overcome any issues.
  • Become engrained in client workstreams and processes to help assess how Lumere solutions can be most effectively leveraged across the system to support client needs both in the near and long term.
  • Track and monitor progress against implementation milestones using project management tools.

Improve our current implementation processes, including:

  • Proactively identify opportunities for client implementation process improvement by proposing new solutions to current client challenges.
  • Display comfort with ambiguity and a willingness to test out new approaches with clients.
  • Assist Client Services Director in building collateral and best practice material for client onboarding and implementation processes.

As needed, provide project management support for client engagements outside of implementation, including building workplans, identifying and communicating with stakeholders, managing deliverables, ensuring project objectives are met.

Required qualifications:

  • Proven history of success (typically 4-6 years) in an implementation or project management role, preferably in a healthcare IT environment.
  • Prior health care experience working directly with hospital, health system, or medical group contacts on a variety of levels (Manager, Director, VP, C-suite).
  • Must possess outstanding communication, analytical, planning, coordination and negotiation skills, as well as a track record of developing and maintaining strong business relationships.
  • Exceptional client management, project management and interaction skills.
  • Exceptional people and change management skills.
  • Growth-company DNA – thrives in a fast-pace environment and shares an excitement to lead change!
  • “One team” mentality – excited to work in a highly collaborative, learning-focused organization.
  • Strong knowledge of project management methodologies.
  • Experience with project reporting.
  • Strong skills in Data Integration and/or Data Management.
  • Ability to work without direct supervision.
  • Superior organizational and problem-solving abilities.
  • Strong verbal, writing and presentation delivery skills. 
  • Self-motivation and a strong work ethic.

 

Estimated salary range: $80,000 - $100,000

The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

 

GHX: It’s the way you do business in healthcare

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe — who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM

Location

Millennium Park in the summer, Kris Kringle Market in the winter, great restaurant options all year round...our corner of The Loop has it all!

An Insider's view of Lumere, a GHX Company

What are some social events your company does?

Lumere sponsors an annual event known as the Bleacher Bash where employees take the afternoon off to cheer on the Chicago Cubs from the outfield bleachers of Wrigley Field. After the game we head to a nearby karaoke bar for a night of singing and team bonding. I've helped with planning and take great pride in contributing to the culture at Lumere.

Zach

Category Advisor

How do you collaborate with other teams in the company?

We collaborate with Product, Research and Data Ops to update our analytics services to handle a specific subset of medical device data. Our Ops teams get the data, our medical research teams teach us how to interpret it, and our product teams hammer out the UI and task breakdown. It’s complicated and interdependent, which makes it satisfying work.

Sydney

Junior Software Engineer

What is your vision for the company?

In addition to helping our customers push the frontiers of evidence-based medicine, we want to be one of the best places in Chicago for technologists to hone their craft. We think the best way to do that is to build a great team that's as excited about advancing our technology as our mission in healthcare.

Will

CTO

What are Lumere, a GHX Company Perks + Benefits

Culture
Volunteer in local community
Culinary Care
Friends outside of work
Eat lunch together
Intracompany committees
Affinity Groups, Sports teams, GrassRoots Environmental Group, Book Clubs, Manager Forums, etc.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Available as part of our health insurance plan offerings
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We offer 4 plans along with Dental and Vision Insurance.
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker and also provides 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Lumere provides flexible work hours.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
We operate with a flexible PTO accrual plan with increases at 2 and 5 years of service.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Unlimited
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
We look forward to gathering in the Vault for our monthly town hall.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Health and wellness initiatives: discounted gym membership, in-office yoga and meditation, variety of snack and beverage options, monthly catered lunch, and more! • Competitive compensation package (includes equity • Social events: Books and Brews, game nights, recreational sports leagues, team outings, fireside chats, and volunteer programs • Ongoing professional development and mentorship opportunities • Open and collaborative office environment, standing desks, beer and cold brew on tap, and casual dress

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