Job Description

In this role the Implementation Lead is responsible for deploying large scale solutions on the Connect platform, directly supporting the Operations Transformation team. The associate will ensure operational delivery, efficiency, and scale for new products and processes globally;

● Plan and deliver against current product, client and strategic commitments within the Connect roll out space

● Drive Operational efficiency within the Connect Activation space: converge new and existing products/ processes to OPS ecosystem

● Scale Connect products based on the strategic priorities: new countries, new products

● Understanding the complex needs of the business, translating its priorities into project plans and orchestrating the successful execution of the work to the specified timelines on a consistent basis

Job Responsibilities

● Manage the E2E implementation of new Connect products and processes at a global scale

● Lead coordination across Activation, Enablement and Innovation Operations teams to identify current Factory & Platform capabilities; understand what is feasible for deploying new product/ process standups across execution teams; synthesize recommendations based on subject matter expert assessments

● Maintain detailed project status documents which include meeting minutes, action items, issues lists, and risk management plans

● Manages day-to-day progress of projects including risk assessment and problem resolution. Defines potential problems and suggest alternatives based upon cost implications, time constraints, and customer quality standards

● Oversee and support multiple implementation projects concurrently within a region.

● Develop an end to end understanding of Connect, including CIP factory, Connect Platform /Front-end applications and leverage your working knowledge to influence and make functional recommendations as appropriate

● Create implementation frameworks for process/ product delivery; document process flows and gaps, operational needs for scale

● For existing products- coordinate with subject matter experts to create roadmap for delivery and BAU handover, including SOPs, support model, etc.

● Outline workload drivers for new or enhanced products, build timelines for delivery, understand operations capacity, and cost implications.

● Deploy and define frameworks for an Operations user within the Operations ecosystem; order, fulfilment, delivery, and E2E monitoring

Qualifications

Role Requirements

● 5+ years of experience in an Operations role - preferred international experience

● 2+ years of Implementation or Program management experience; managing large scale deployment and BAU readiness initiatives

● Preferred - knowledge of end to end CIP factories, retail measurement data and consumer panel data

● Cultural and social competence: Display active and consistent inclusion across teams and drive engagement with colleagues and clients across business functions in a meaningful way

● Experience and results in developing and implementing tactical plans as well as the capability to balance short term focus with long term planning in order to deliver on the objectives of the business

● Solid communication skills, including the ability to influence key stakeholders across Operations Enablement and Local country teamspreferred people management skills. Solid ability to present information in the simplest and most compelling way

● Excited to drive collaboration on new challenges while simultaneously diving into the details

● Enjoys working in the gray or unknown - defining the undefined, challenging the status quo, and solving uncharted business challenges

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.