The Implementation Leader (IL) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. The Implementation Leader (IL) is accountable for the relationships for direct market clients during the implementation. The Implementation Leader is responsible for the quality and satisfaction of a new client implementation from the date of hire until the scope of services is transitioned to an ongoing state of service.
Consistently reflect our core values of higher standards, greater accountability, and more fun to bswift associates, clients, and partners Lead and project manage the Health and Welfare Active/Retiree new client implementations to achieve individual, team, & company goals Lead Key meetings including Implementation kick-off meetings, status meetings, and other meetings during the implementation process with clients Manage timelines with other bswift implementation staff and clients Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates Proactively identifying and mitigating project risks while escalating when appropriate Manage project communication and governance by reporting a clear, consistent and accurate status reporting on a regular basis for client and internal bswift team leaders and peers Lead the team and client to define and document requirements by reviewing source documents (Legal Plan Documents, Summary Plan Descriptions, Human Resource Materials), identifying relevant plan administration information from those documents and inputting information into the requirements format including, but not limited to: Benefits Class Matrix, Plan Requirements Template, Rates, Permissions, Field Options, Site Text, Import files of Demographic and Benefit Data, and Export of vendor files as required Proactively consult clients on best practices and be a subject matter expert on necessary system and process changes to achieve client goals Research and recommend system enhancement based upon client needs (assist in the development of enhancement specifications with bswift Product Managers and Developers) Act as a coach and mentor for others NIGHT AND WEEKEND WORK MAY BE NECESSARY
Must have current or previous experience with benefits / implementation processes and methods 5+ years of client relationship, consulting and implementation experience Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel ability to listen, clarify and respond well to questions High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality Must possess a passion for teamwork, client service and reaching business results through problem solving