Implementation Manager at HealthTech Startup at CancerIQ

| Chicago
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CancerIQ’s technology makes it possible for providers to recognize and empower patients who have increased risk for cancer at scale. Offering patients cancer risk assessment, genetic counseling and genetic testing is the right thing to do, but most hospitals (cancer centers, breast centers and women’s health providers) simply don’t have the time or the resources to do it. CancerIQ’s unique technology enables providers to screen, assess and manage entire patient populations based on individual genetic risks. That means they can prevent deadly, early-onset cancers.

Providers who partner with CancerIQ can also improve quality of care and staff satisfaction, increase revenues and efficiencies, address social determinants of health, meet guidelines/requirements, and enhance customer loyalty.

The Implementation Manager oversees the deployment of CancerIQ into a variety of clinical settings. They have full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase. Including but not limited to scoping and design, workflow analysis, technical setup, implementation project management, and EMR integration. You’ll own and manage complex implementations, facilitate strategic customer conversations, and collaborate cross-functionally to set up clients for success. All while achieving strong relationship-building, problem-solving, and technical skills. Internally, this position will create standard onboarding collateral and develop implementation templates in our CRM.

Our ideal candidate has led enterprise deployment efforts, has an understanding of software implementation, and understands how to build clinical processes and practices that will scale and grow with the business.

Responsibilities

  • Kickoff and lead new onboarding projects by uncovering and mapping the customer’s goals and objectives to create best practices that lead to maximum impact for all parties on launch day.
  • Lead web-based kick-off meetings and customer product demos
  • Create and maintain project plans for each customer while also maintaining standardized documentation around internal and external processes
  • Project manage creation and deployment of custom clinical templates
  • Create customized training plan to present in both web-based and onsite forums to train and clearly explain the benefits, best practices and functionalities of the CancerIQ solution
  • Lead weekly status calls with customers, discussing project status, best practices and progress to implementation complete
  • Partner with Product Specialist to configure the CancerIQ platform, to fit the clients needs and requirements

Requirements

  • Has 3+ years of Customer Success experience for a healthcare technology, EHR, or technical B2B software solution. In an early or growth stage SaaS software company preferred.
  • Bachelor's degree or equivalent experience, Business/Genetics/Health Administration preferred.
  • Is exceptional at solving problems in an independent and data-driven manner.
  • Excellent project management skills to track large, complex software implementations across multiple customer sites
  • Exceptional communication skills, highly organized, collaborative and detail oriented
  • Understanding of clinical environments and workflows preferred
  • Is experienced with the Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Is passionate about genetics, women’s health, and CancerIQ’s mission to improve healthcare through technology

Benefits

Cancer IQ's benefits include:

  • Opportunity to work in the cutting-edge field of genetics and genomics
  • Health insurance, commuter benefits, 401k, unlimited PTO
  • Laid back work environment, conveniently located in River North
  • Become part of a dynamic team of fun, young professionals
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • RustLanguages
    • ElixirLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • Aha!Management
    • HubSpotCRM

Location

In the River North neighborhood that offers an authentic live-work-play lifestyle. It's right across from the Red Line, plenty of bars and restaurants

An Insider's view of CancerIQ

What’s the vibe like in the office?

We all believe in our product and want to see it succeed, which means we're always pushing the boundaries of healthcare and of ourselves. We work fast and encourage each other, so we learn fast. Here you can propose an idea, see it built and launch it, which you don't get at a larger organization. In my first 6 weeks I released a brand new product!

Hilary Mohs

Product Manager

What does your typical day look like?

I get to sell to people that are excited to hear from me. Our product solves a problem for everyone - including our sales channel partners that I get to interact with and learn from. From drafting proposals & negotiating terms to providing feedback on product & marketing ideas - it's never a dull moment at CancerIQ

Annie Stoik

Account Executive

How has your career grown since starting at the company?

I initially joined to get some practical experience before going to grad school for genetic counseling. While observing workflow and supporting clinical users, I fell in love with CancerIQ's user-centered design process and never wanted to leave. I'm now transitioning to the product team and look forward to a career in product management.

Sadie Freedman

Product Specialist

What is your vision for the company?

Our vision is to be a product-focused, "apple" of the health tech world that is able to build products that make the most complex concepts in genomics easy to understand and apply in everyday care. Sadly there are few healthcare solutons that are simple, elegant, and informative enough that doctors and patients will actually love

Haibo Lu

VP of Product & Customer Success

What kinds of technical challenges do you and your team face?

Healthcare data, specifications, and interfaces tend to be archaic and non-standard across healthcare systems. Developing a modern platform that is inter-operable with old systems requires designing and building around inherent complexities through careful domain-driven modeling, flexible micro-services, and sophisticated adapters.

Chris Bun

Chief Technology Officer

What are CancerIQ Perks + Benefits

CancerIQ Benefits Overview

CancerIQ provides are variety of perks that include but are not limited to
*Unlimited vacation policy
*Onsite gym
*Flexible working schedules
*Opportunities for career development and Job Training resources
*Eligibility for performance bonuses
*Commuter benefits

Culture
Eat lunch together
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
CancerIQ's onsite gym boasts of free membership available to all employees, accessible during working hours and after.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home Work remotely 1 day per week.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Customized development tracks
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