Implementation Manager, Ocean
About the Role
The FourKites platform offers a unique approach to tracking freight and managing exceptions - it connects to ELD/GPS devices already installed in trucks to provide reliable location updates in real-time. The Implementation process is one of the most critical phases in a client’s lifecycle.
As our Ocean customers expand, the Ocean/Intermodal Implementation Manager is the face and voice of each new Ocean/Intermodal client account, responsible for managing simultaneous Implementations in flight.
Responsibilities:
- Responsible for leading and executing the Ocean/Intermodal implementation of our Enterprise level customers to the FourKites platform
- Maintain responsibility for complete execution of the roll-out within the allotted 90 day implementation timeframe
- Create and maintain project plans for each customer
- Lead web-based kick-off meetings and customer trainings
- Implement multiple customers simultaneously
- Provide support to Account Executives + Sales Engineers during the Sales cycle
- Create and maintain standardized documentation around internal and external processes
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Ability to speak knowledgeably on all technical integration options available within implementation
- Create customized training packages to present in both web-based and onsite forums
- Lead weekly status calls with customers, discussing project status, best practices and progress to implementation complete
- Ability to train and clearly explain the benefits, best practices and functionalities of the FourKites solution
- Support Sales Engineers during prospects pilot engagement with FourKites
- Configure the FourKites platform, to fit the clients needs and requirements
- Facilitate hand-off from Sales to Implementation
- Facilitate hand-off from Implementation to Customer Success
- Assist in the training and onboarding of new members to the Implementation team
- Ensure all metrics within the Implementation page in Salesforce are accurate and up-to-date
Experience requirements:
- 4 years of experience in software implementation or project management
- 2+ years of experience with a Ocean or Intermodal carrier or Freight forwarder
- Bachelor’s Degree
- Excellent ability to multi-task and prioritize workload
- Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
- Excellent ability to multi-task and prioritize workload
- Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
FourKites is the fastest-growing predictive supply chain platform, backed by top-tier VC firms in Silicon Valley, Boston and Chicago, delivering real-time visibility and execution for Fortune 500 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance, and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes including ocean, rail, parcel and over-the-road. The platform is optimized for mobile and equipped with market-leading end-to-end security. We look for smart, agile, creative team players who are ready to roll up their sleeves and deliver for our customers.