Job Description

Bswift is a Chicago-based technology company that provides industry-leading benefits
administration for employers and exchanges nationwide. We are currently looking for an
Implementation Manager to join our Implementation team. Responsibilities: The
Implementation Manager (IM) is directly responsible for helping bswift meet and exceed client
expectations by supporting consumers on our best-in-class HR software and services. The
Implementation Manager (IM) will help support the system development and testing for direct
market implementation clients.

Fundamental Components

· Consistently reflect our core values of higher standards, greater accountability, and more fun
to bswift associates, clients, and partners · Work with the Implementation Leader to manage
Implementation kick-off meetings,requirements discussions and status meetings with clients ·
Manage timelines with other bswift implementation staff and clients · Manage client
expectations, anticipating possible issues and communicating turnaround times with
reasonable delivery dates · Perform Analysis and configure system as needed and lead the
team with other bswift resources (implementation analyst, product management, development,
call center) to meet client deliverables; including, but not limited to: o Working with the
Implementation Lead to analyze Benefits Class Matrix,Requirements Template, Rates,
Permissions, Field Options, Site Text, Import files of Demographic and Benefit Data, and
Export of vendor files as required o Configuring system as needed based on clients plan
requirements listed above o Testing planning and testing new and existing system functionality
to ensure accuracy of client system configuration o Researching and resolving client inquiries
regarding system and process issues o Training clients on new site and processes for
implementation live date · Continuously refine and improve efficiency of the implementation
process · Proactively identifying and mitigating project risk’s · Proactively consult clients on
best practices and necessary system and process changes to achieve client goals · Research
and recommend system enhancement based upon client needs · Act as a coach and mentor
for others (NOTE: NIGHT AND WEEKEND WORK MAY BE NECESSARY)

Background Experience

· A Bachelor’s Degree from a four-Year College or university; or equivalent combination of
education and experience. · Must have current or previous experience with benefits /
implementation processes · 3+ years of client relationship and implementation experience ·
Good written/verbal communication skills and the ability to communicate with both technical
and non-technical personnel; ability to listen, clarify and respond well to questions · Ability to
operate and make timely decisions in an ambiguous, fast-paced atmosphere · Must be able to
quickly sort through complex subject material · Strong analytical skill-set and ability to
effectively use data for strategy · High level of productivity, reliability, responsibility,
attendance, dependability,organization and accuracy/thoroughness · Ability to take initiative to
meet challenges with resourcefulness and new innovative approaches while maintaining a high
level of quality · Must possess a passion for teamwork, client service and reaching business
results through problem solving · Willingness to travel as needed