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Implementation Manager

| Chicago

What you will be doing:

As an Implementation Manager, you will be the first point of contact for our clients and own the entire post-sale process. It will be your responsibility to provide excellent customer service and quickly get our clients on track for a successful partnership with Lumere. The Implementation Manager will also develop creative strategies in order teach and drive user engagement with our software -ensuring our clients are set-up to experience significant value. You’ll lead activities such as rolling out a broad communication plan and aligning clients’ organizational goals with key partnership success measures.

The successful candidate is an exceptional project manager with an extreme attention to detail -- ensuring a seamless, positive implementation experience every time. They don’t shy away from clients who are resistant to change, and obsess over converting a reluctant client into a raving advocate and super user.

Responsibilities include:

  • Develop and execute software implementation and training post-sale
  • Collect client requirements and configure user accounts to support best practice workflows
  • Drive on implementation workplans to ensure clients stay on target and realize value as quickly as possible post launch
  • Collaborate with client success team to escalate client challenges, coordinate deliverables, and ensure seamless handoff to ongoing support team

Qualifications:

  • 3-5 years experience in management consulting and/or software implementation
  • Bachelor’s degree in business or healthcare administration preferred
  • Experience in developing and executing training programs
  • Distinctive problem solving and project management skills
  • Strong verbal and written communication skills
  • Excellent attention to detail, strong prioritization skills
  • Ability to travel to client sites as necessary (approx. 30% travel)
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Technology we use

  • Sales & Marketing
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail

Location

33 N LaSalle St. Suite 1500, Chicago, IL 60602

What are Lumere Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Recreational Clubs

Additional Perks + Benefits

Health and wellness initiatives: discounted gym membership, in-office yoga and meditation, variety of snack and beverage options, monthly catered lunch, and more! • Competitive compensation package (includes equity • Social events: Books and Brews, game nights, recreational sports leagues, team outings, fireside chats, and volunteer programs • Ongoing professional development and mentorship opportunities • Open and collaborative office environment, standing desks, beer and cold brew on tap, and casual dress

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