Implementation Manager
About the role
The Implementation Manager is responsible for leading and executing the implementation process for all new customers. This position will be working closely with customers to ensure a successful and timely roll out.
Responsibilities:
- Full ownership and accountability of customer satisfaction and on-time delivery during the Implementation phase
- Implement multiple enterprise customers simultaneously
- Facilitate on-site kick-off meetings and post go-live trainings
- Maintain responsibility for complete execution of the roll-out
- Ability to train and clearly explain the benefits, best practices and functionalities of the FourKites solution.
- Facilitates hand-off from Sales to Implementation as well from Implementation to CSM
- Direct and perform follow-up as necessary to complete projects and elicit customer satisfaction
- Create and maintain project plans for each customer
Experience requirements:
- 2 years of experience in software implementation or project management
- Bachelor’s Degree
- Excellent ability to multi-task and prioritize workload
- Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
- Excellent ability to multi-task and prioritize workload
- Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
FourKites is the fastest-growing predictive supply chain platform, backed by top-tier VC firms in Silicon Valley, Boston and Chicago, delivering real-time visibility and execution for Fortune 500 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance, and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes including ocean, rail, parcel and over-the-road. The platform is optimized for mobile and equipped with market-leading end-to-end security. We look for smart, agile, creative team players who are ready to roll up their sleeves and deliver for our customers.
**If you cannot successfully complete the application process through the FourKites website because of the education field, please send your resume and a brief message to [email protected]